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Novotel London Canary Wharf

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40 Marsh Wall, London E14 9TP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1596)
Room & Suite (221)
Dining (175)
What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#270 of 1,194 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel London Canary Wharf is a new stylish and innovative 39 storey hotel overlooking river Thames. Perfect for meetings and travel, both business and leisure, the hotel is a few minutes' walk from Canary Wharf tube station, so the whole of the capital is just a short ride away. Choose from three breath-taking options for food and drink at BOKAN: our 2 AA Rosettes restaurant, bar and roof terrace, all with ultra-modern styling and amazing views of London. Immerse yourself in designer style in one of 313 bedrooms, including 26 suites - and pick the perfect space for your event, from nine fully equipped meeting rooms. Add free Wi-Fi throughout, a state-of-the-art gym and a pool to the mix, for a stunning new Docklands hotel that offers all you need and so much more. We've been awarded AA four Silver stars, the first Novotel ever to achieve this recognition.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Taxi service
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Rooftop bar
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English
1500Reviews78Q+A100Room tips
Traveller rating
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Popular mentions
Wil wrote a review Today
1 contribution
+1
The view from the room was lovely and I was very impressed by the staff and how helpful they were. The bar was amazing and once again really friendly waiters - good drinks and cocktails. The breakfast was really enjoyable especially with the view and there were a good variety of options on offer. The pool was clean and I was impressed with the facilities e.g. the sauna and the gym. However, we paid nearly £300 for a one night stay in an executive room including breakfast and I just don't feel the room was up to an 'executive' standard. The only good feature of the room was the view. Furthermore, I did inform the hotel (on special requests) that it was a special occasion, an anniversary, but nothing was acknowledged. An hour before leaving we received some chocolate however it was addressed to the wrong person so I don't think it was meant for us? Whilst I understand staff are busy etc. and this is just an extra something a customer is asking for, I would have thought a little bit more effort could have been put into making a stay special - or inform me that this request was not possible. The bathrobe was included in the package of the executive room and had orange stains on the inside so I am not sure if this had even been washed? The belt loop of the robe was also snapped however I completely get things break and this is only a minor thing. There were brown stains on the carpet, the side of the chair and the curtains. Whilst I completely understand that things do get dirty and stains cannot always come off, I don't think this room should be an executive room if there are marks over the room. The fridge was also dirty and had not been wiped down which I thought would be a hygiene issue. I am not too sure what it was in the fridge. The shower also had quite a disgusting smell coming from it whenever you turned it on, so I assume there is some sort of drainage problem/cleanliness issue. This once again wasn't a big issue but I would expect a fully working, non smelling shower. Lastly, on the inside of the bedsheet there were a few stains and marks. I am not sure if an alternative duvet could have been used or was available but it would have been nice for this to have been acknowledged and the duvet changed. We only noticed once we had slept in the bed and it made me feel quite uneasy. Overall it was a good experience however there were quite a few let downs and I am not sure whether the room we stayed in is worth the price or should be labelled as 'executive' as I do not think it meets these standards. I do understand due to COVID there are staffing issues however I do still feel this room was not up to standards and I am disappointed with this.
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Date of stay: December 2021
Value
Location
Service
Room Tip: Ask for a good view on a higher level
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Mark P wrote a review 4 Dec
Liverpool, United Kingdom42 contributions22 helpful votes
Great stay room was fine breakfast was great and who doesnt want a view at brekkie, bar was ok bit expensive but its london so prices around average staff were ok on check in and out breakfast manager or supervisor was really nice told me where everything was as self service breakfast, food was great both days i was there. I stayed in room 1310 room was great nothing to complain about even with construction site next door which didnt bother me at all.
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Date of stay: December 2021Trip type: Travelled solo
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London Travel Mum wrote a review Nov 2021
London, United Kingdom112 contributions39 helpful votes
I booked this hotel in advance of my husband’s birthday and - based on the online images - booked the Executive Terrace Suite as a surprise. Unfortunately, the build-up was more exciting than the event because as soon as we checked-in to the room it was instant disappointment. I won’t go into much detail about the standards, as we completely understood that the room hadn’t been used often and cleaning / staffing was significantly reduced due to COVID. However, the customer service we received from the manager on duty (Tim) was outstanding and it was this that prompted the rating I have given. After a few hours wait (whereby we ventured to Canary Wharf for a meal) we were given an Executive Room, a complimentary bottle of prosecco and chocolates (which realistically it would’ve been nice to have received before the complaint considering I had detailed my husband’s birthday on the booking months in advance) and a refund for the difference in price. Unfortunately, price was indiscreetly mentioned to my husband during the saga, which spoiled the birthday ‘surprise’ stay but also made us even more sure that the Executive Terrace Suite was simply not worth it - particularly for the very poor standard we found the room in. The Executive Suite on the other-hand was actually much nicer and the views were fantastic! We had further issues with a leaky shower and awfully loud noise throughout the night from the room upstairs but, again, the reception team and their customer service was outstanding. Overall, our stay was sadly disappointing but the staff remained professional throughout and their customer service was outstanding. We will definitely visit again in the future (and include a meal at the brilliant Bokan restaurant) in the hope that our stay and experience will be more positive.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you Londontravelmum but of course I am sad that we let you down with various issues. However of course I am delighted to read that my team delivered great customer service, and you really enjoyed Bokan. When you are returning, please contact me on h9057-gm@accor.com so I can look after you. Kind regards. Jacqui McMillan - General Manager
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Caz283 wrote a review Nov 2021
Birmingham, United Kingdom48 contributions20 helpful votes
Lovey looking and very clean. But they provide a very basic service, no complimentary biscuits in rooms and they try and put you off ordering room service when you call as I suppose staff can’t be bothered. Pool area nice but small. Breakfast service was ok.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you Caz283 for your review and I am sorry we let you down. We do have complimentary biscuits in the room, I's so sorry if we missed this. I will certainly deal with the room service issue. I hope you will give us another chance in the future. Kind regards. Jacqui McMillan - General Manager
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JOHN CAPIE wrote a review Nov 2021
Glasgow, United Kingdom223 contributions111 helpful votes
+1
We stayed here for 3 nights and I must say we had a fabulous time. The hotel is ideally situated at Canary Wharf 5 minutes from tube station and local to amenities close to a Tesco Express if you run out of anything.We stayed in room 3403 which had fantastic views over central London the bed was very comfortable and so relaxing,they have an excellent swimming pool and gymnasium. The bar area and resteraunt have fantastic views over the Thames and views of the city and you could sit there all day and night just looking at views. I must mention all the staff who were all so courteous and could not do enough for us especially the General Manager who went out of her way to help us. All in all we had a wonderful time and can't wait to go back.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you so much JOHN1873 for taking the time to rate your experience with us and of course we are thrilled that you enjoyed your time so much with us. Your feedback about my talent is amazing and makes me very proud. I hope we can welcome you back in the future. Jacqui & The Canary Wharf Family
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PRICE RANGE
US$137 - US$363 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
313
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Frequently Asked Questions about Novotel London Canary Wharf
Which popular attractions are close to Novotel London Canary Wharf?
Nearby attractions include Canary Wharf (0.4 km), Ship Wreck at Salen Beach (0.3 km), and Smollensky’s Bar (0.5 km).
What are some of the property amenities at Novotel London Canary Wharf?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Novotel London Canary Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel London Canary Wharf?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel London Canary Wharf?
Yes, parking is available to guests.
What are some restaurants close to Novotel London Canary Wharf?
Conveniently located restaurants include Moira Restaurant, Capeesh, and Goodman Canary Wharf.
Are there opportunities to exercise at Novotel London Canary Wharf?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel London Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Canary Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel London Canary Wharf?
Many travellers enjoy visiting Churchill War Rooms (7.3 km), Tower of London (3.7 km), and Houses of Parliament (7.0 km).
Does Novotel London Canary Wharf have any great views?
Yes, guests often enjoy the harbour view available here.