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Hotel Indigo London-Paddington

1,963 reviews
#204 of 1,081 Hotels in London
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Traveller (626)
Room & Suite (598)
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Overview
  • Excellent58%
  • Very good32%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“heathrow express”(243 reviews)
“london street”(37 reviews)
“free soft drinks”(27 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4.0 Star Hotel
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Reviews (1,963)Write a Review
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All reviewsheathrow expresslondon streetfree soft drinksmini barhyde parkpriority clubrain showernespresso machineplatinum memberrooms are smallnice touchesturn down serviceconvenient locationcomfortable bedgreat showerup to dateby london standards
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21 - 25 of 1,728 reviews
Reviewed 25 December 2017

Stayed here for one night while in transit via London. This hotel is literally 2mins from Paddington train station exit. Extremely easy to find. Paid 90 pounds for the night (excluding breakfast). Room was clean but slightly on the small side - suitable for single...More

Thank mcmug2002
Response from Victoria C, Manager at Hotel Indigo London-PaddingtonResponded 26 December 2017

Thank you for your your wonderful four star review. Your comments following your stay at Hotel Indigo London Paddington are excellent. Walk through our doors into inspirational design, local artwork, bold murals of the iconic ironwork of Paddington station and Little Venice, warm colours, plush...More

Reviewed 24 December 2017

Spire Elite member but no room upgrade or explanation why it was not offered. Long check in due to computer problems. No lift so had to haul a large heavy suitcase up four flights of stairs. Usually good but disappointing on this occasion.More

Review collected in partnership with this hotel
Thank Brit-in-Athens
Response from Victoria C, Manager at Hotel Indigo London-PaddingtonResponded 26 December 2017

Thank you for taking your time to review your recent stay with us, I am sorry to hear you were disappointed no room upgrade was offered at check in. Your feedback is very well received. Your comments on the lift are welcome, sincere apologies for...More

Reviewed 23 December 2017 via mobile

Within minutes walk to Paddington Station, which is crucial if you’re taking Heathrow Express airport transfer. Also, Paddington Station seems to be the most convenient point if you need to take a train or underground. A bit pricey for the size of its room, it’s...More

Thank Stanley L
Response from Victoria C, Manager at Hotel Indigo London-PaddingtonResponded 24 December 2017

It is a pleasure to read your fantastic five star review. Your comments on the location, facilities and overall experience is very well received by the whole team, thank you. I do hope we have the immense pleasure of seeing you again in the near...More

Reviewed 19 December 2017

TBH I've walked past this hotel probably a million times but never noticed it was there. The street itself is probably not the most salubrious being only a stone's throw from Paddington (but clearly this is also a positive). The rooms are great/do the job...More

Thank DinFrance
Response from Victoria C, Manager at Hotel Indigo London-PaddingtonResponded 22 December 2017

Your feedback is excellent, I am delighted to hear you found the hotel convenient and easily accessible. We take great pride in our perfect position just steps away from Paddington Station. Your feedback on the shower, bathroom and wonderful service is very well received. We...More

Reviewed 18 December 2017 via mobile

A good hotel overall, with everything you would expect at this price point. Staff in particular are very attentive and capable. The place is stylish and a little "quirky" like all the indigo brand offerings but for the price, the rooms are too small and...More

Thank eadeater
Response from Victoria C, Manager at Hotel Indigo London-PaddingtonResponded 19 December 2017

Your feedback on the stylish bedrooms is very well received. Walk through our doors into inspirational design, local artwork, bold murals of the iconic ironwork of Paddington station and Little Venice, warm colours, plush furnishings and impeccable service for a truly memorable experience. We look...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 182 - US$ 344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#70 Romantic Hotel in London
#102 Business Hotel in London
#155 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$ 182 - US$ 344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#70 Romantic Hotel in London
#102 Business Hotel in London
#155 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (626)
Room & Suite (598)
Dining (45)
Amenities (10)
Business Centre & Event Rooms (2)
Questions & Answers
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Jeneba C
11 February 2018|
AnswerShow all 7 answers
Response from Nydav | Reviewed this property |
Yes there is a fridge in the room I don’t whether they charge for use. Enjoy nice hotel
1
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merrisol
23 July 2017|
AnswerShow all 4 answers
Response from 84fiero | Reviewed this property |
Fortunately you can exit without any stairs. As you get off of the train, heading towards the "front" of the station, veer off towards the left and you'll see a large (big enough for vehicles to go through) open-air... More
2
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Katie N
9 June 2017|
Answer
Response from Bhavneeta T | Reviewed this property |
you can request specific pillows not sure about feather free though
1
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Room Tips
"I loved the handy handset!"
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"Great location, minutes from Paddington"
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"Avoid 405 unless you are travelling without clothes."
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"They have "handy phone" iPhone devices in the room that you can take with you while you're..."
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