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I stayed in this hotel about 7 years ago and had nice experiences about it. I liked the Hammersmith area and its good underground connections. So I decided to book the hotel this time too. When we arrived to the hotel they told that there...More
I had a booking all paid up front.
In the evening I emailed to warn them that I would be arriving late.
Found a message to say that my reservation had been cancelled!!!
They refused to do anything useful to help.
Had I not emailed...More
I was transfered from So Hyde Park hotel due to maintenance issues to So Sienna hotel. The basement appartment #1 around the corner in Overstone Road which I stayed in was really terrible. Dirty, used towels, mold on the ceiling, noise the whole night: some...More
After reading such good reviews about this accommodation, we were bewildered with what we got. We were not in the "reviewed" section but in another 'un-reviewd unit around the corner in Overstone Road. Perhaps some of the hotel booking Companies should speak to the Hotel...More
very convenient location, nice staff but serious problem with hot water - it came out of the shower boiling hot and could not be regulated. There was no explanation and everyday when I complained was told the maintenance man was working on it. This resulted...More
Response from rainbowbright23 | Reviewed this property |
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with... More
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with 24 hours of booking them due to unforeseen circumstances and my money was stolen the very next day.