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Best Western Palm Hotel

847 reviews
#528 of 1,081 Hotels in London
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Traveller (114)
Room & Suite (243)
Dining (34)
Overview
  • Excellent28%
  • Very good42%
  • Average15%
  • Poor8%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Room Service
Bar/Lounge
Concierge
4.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (847)Write a Review
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All reviewsgolders green tube stationdual carriagewaybusy roadmarble archbus stopsky tvwembley stadiumcongestion chargelovely showernorthern lineafter midnightmain roadtriple roombooked this hotelwould stay againone night staylovely hotel
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91 - 95 of 694 reviews
Reviewed 29 January 2017 via mobile

We checked in yesterday afternoon and were lucky to get a parking space. When we checked in we were not told there was an event in the evening. So when we returned to our room in the evening we were greeted with loud music. We...More

1  Thank Glenn T
Response from PalmHotelLondon, Operations Manager at Best Western Palm HotelResponded 5 February 2017

Dear Glenn T, Thank you for taking the time to share your experience with us. We are disappointed to hear about the issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would...More

Reviewed 16 January 2017 via mobile

Stayed here previously nothing really much changed. Staff very friendly. Not really for families as during the week used by contract workers. Limited parking. First come get the spaces. Parking available in streets but you must pay. Free wifi and sky tv. Non smoking. Will...More

1  Thank Peter S
Response from PalmHotelLondon, Operations Manager at Best Western Palm HotelResponded 29 January 2017

Dear Peter S, Many thanks for your constructive feedback. It is great to hear that you overall enjoyed your stay in our hotel. We look forward to accommodating you once more. Best wishes Ivona J – Operations Manager.

Reviewed 12 January 2017

I stay in an awful lot of hotels. Probably 50+ a year through work and personally. This one has become my number 1 in terms of badness that I've had the pleasure of gracing! I stayed there with my fiancée and parents for one night...More

1  Thank nick_grimsley
Response from PalmHotelLondon, Operations Manager at Best Western Palm HotelResponded 16 January 2017

Dear Nick_Grimsley, Thank you for your detailed review and we were extremely sorry to read of your disappointing stay. Your overall experience falls far short of the standards we strive for and which you can rightfully expect from a Best Western Hotel. I would like...More

Reviewed 9 January 2017

Hotel staff really won us over. They were so attentive, helpful and seemed to enjoy their job. Room was on second floor -quiet, clean, warm, shower excellent, Free WiFi. Staff booked us a taxi to take us into Theatreland. Only £16 for 20 minute journey....More

1  Thank AliB123238
Response from PalmHotelLondon, Operations Manager at Best Western Palm HotelResponded 11 January 2017

Dear Alib123238, Thank you for your comments relating to your recent stay with us. At the Palm Hotel, we strive to give our guests the highest possible level of service and we are honored to know that you enjoyed your stay. We look forward to...More

Reviewed 2 January 2017

Our room was ground floor rear, very tidy, clean and with the usual facilities, we couldn't get hot water in the spacious bathroom/shower but very polite and helpful receptionist assisted (coming to the room) and informed that it needed running (from a centralised boiler). Plenty...More

Thank stuart_gee
Response from PalmHotelLondon, Operations Manager at Best Western Palm HotelResponded 8 January 2017

Dear stuart_gee, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our hotel suited your needs. We always try our best to help our guests as much as we can. We look forward to accommodating...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Things to do
Bar/Lounge
Details
Price range
US$ 81 - US$ 141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#79 Best Value Hotel in London
#328 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$ 81 - US$ 141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#79 Best Value Hotel in London
#328 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (114)
Room & Suite (243)
Dining (34)
Amenities (7)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Jayne H
10 January 2018|
AnswerShow all 4 answers
Response from PalmHotelLondon | Property representative |
Dear Jeyne, Only if you have a blue badge we are able to reserve a car park for you. we have two parking, in front and at the back, but our car park is limited if, you arrive early there is chance to find a space. Kind... More
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Natalie A
26 October 2017|
AnswerShow all 7 answers
Response from PalmHotelLondon | Property representative |
dear it is just 15 min walk from the hotel.
0
Votes
Debbie P
12 January 2017|
AnswerShow all 3 answers
Response from wyatttap | Reviewed this property |
Hi Debbie. I'm sorry this wasn't sooner, but tubes are a fair distance. busses do pass. the best thing I suggest is to park your car at finchley station. you can park for only about £5 a day and buckets of room. the other... More
0
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Room Tips
"Try to get a room on left or back side of hotel."
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"Corner rooms, have a sky light"
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"rooms in the back are very quiet"
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"Room 201 was very spacious"
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