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Sir Thomas Hotel

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802 Reviews from our TripAdvisor Community

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Showing 758: English reviews
Reviewed 20 November 2015 via mobile

Checked fine, stayed in hotel for my mums birthday weekend away. 1hour after checking in we got a call to say one of the rooms we had been given was wrong room, even though we had given the paperwork for both rooms when checking-in! After several calls back and fourth (whilst trying to have a meal for my mums birthday)...

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Helpful?
1Thank Mitch D
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, We have already addressed this issue while you stayed at the hotel. As there were 2 customers who had booked under the same sir name as yourself, this has caused a an honest mistake. Which has also been unfortunate as you also signed in on the other customers registration card without seeing there was a different forename as...

Liverpool, United Kingdom
Reviewed 19 November 2015 via mobile

Poor experience, double charged for the stay and the Hotel refused to help. Maybe it was deliberate but only they know. It's such a pity as Liverpool is fantastic but just make sure you stay somewhere else.

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3Thank HappyDays36
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, Please contact the Sir Thomas Hotel, as we have no record of you contacting the Hotel about this matter. I am sure if this has been a pre authorisation on a credit or debit card it will cancel off after a few working days as this is not a charge. But we would like to hear more about...

Limoux, France
Reviewed 19 November 2015

excellent hotel close to city center really nice staff very clean and maintained excellent bar and food ideal place to stay for city center shopping all places within walking distance would recommend it

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Thank daveannedee
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, We thank you for your kind comments about our Hotel. Here at the Sir Thomas we pride ourselves on the service we provide to our customers and hope you will decide to visit us again sometime in the near future. Kind regards Guest Relations Manager

Newcastle upon Tyne, United Kingdom
Reviewed 17 November 2015

Stayed at the Sir Thomas for 2 nights for a weekend break. We were very disappointed with value for money. The room was very small the shower was dirty and the smell of cigarettes was overwhelming!! We just dropped our bags off then headed straight to the Cavern Club which was a short stroll away and a fantastic afternoon out....

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Helpful?
Thank Deb C
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Customer, We really appreciate your kind comments about our hotel. I have spoke with our head housekeeper who has checked the housekeeping sheets for the day you checked in. According to the reports the room had been serviced and fumigated which eradicates any unpleasant odours. I am sure if you would have contacted the reception over the course of...

London, United Kingdom
Reviewed 15 November 2015

Hotel is a converted bank in the heart of Liverpool. Good-sized room, great murals on the walls throughout the building. Friendly and helpful staff - all local, which is a bonus. Bit noisy at night because of a nightclub in the street outside, and the Windows are, bizarrely, only single glazed. My bed wasn't the most comfortable, I must admit.

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Helpful?
Thank Chris P
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, Thank you for your review. Your comments mean a lot to our team and we really appreciate the positive feedback you have given us. Please contact us directly should you ever decide to stay in Liverpool again. Kind regards Guest Relations Manager

Liverpool, United Kingdom
Reviewed 12 November 2015

Just had a lovely break at the Sir Thomas and have to say it was faultless ! We were greeted by a really smart Doorman, complete with full uniform and a top hat. He carried our luggage to reception where the young man was extremely polite and helpful. Our room was basic but spotless and everything worked including wifi. We...

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Helpful?
1Thank lizziejane119
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. Here at the Sir Thomas we strive to improve the service we offer our customers and your comments make this all the more rewarding for the team. Please contact us on 0151 236 1366 should you ever decide to visit Liverpool again as we will offer you the...

Liverpool, United Kingdom
Reviewed 10 November 2015

Really excellent stay at a very quaint, old fashioned hotel. Staff were very helpful at check in and out. Double room was a good size and excellent value for money at £65 including breakfast for two. Only down side is that I left a shirt in the room and requested the following day in a telephone call and email to...

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Helpful?
Thank Peter E
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, Thank you for your review which has some lovely comments in about our Hotel, we really appreciate your feedback and look forward to welcoming you back the Hotel sometime in the near future. Kind regards Guest Relations Manager

Sheffield, United Kingdom
Reviewed 7 November 2015

This hotel has a strange atmosphere,staff seem preoccupied with anything other than making guest welcome, during our stay the hotel didn't seem particularly busy so I wonder if other people have been treated as we were and not returned, on the positive side the hotel was warm and the breakfast was nicely presented.We will not stay at this hotel again,I...

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Helpful?
Thank Glenys N
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Customer, Please contact the Hotel directly on 0151 236 1366 as we have no record of any issues over the course of your stay. We would like to hear from you as your review does not explain exactly what the problem is that you had as comments are quite vague. Kind regards Guest Relations Manager

Liverpool, United Kingdom
Reviewed 2 November 2015

I brought my friend here for Afternoon Tea for her Birthday and it was lovely, the host on the day was very accommodating and my friend and I enjoyed our High Afternoon Tea. My own disappointment was, I have to order Gluten Free - the sandwiches side of things was great but I only received 1 slice of 1 cake...

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Thank Jenbolfc
Coventry, United Kingdom
Reviewed 28 October 2015

Staff were helpful, bar is good. Location is great for most things in the city centre. It's noisy - not from the bar downstairs, but from the street (people shouting, the early morning street cleaners, seagulls). Room has rubbish in it, the duvet was thin and had a large rip. The bed was very short and uncomfortable. Half of the...

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Helpful?
Thank Sheila795
SirThomas, Guest Relations Manager at Sir Thomas Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. Unfortunately we are unable to control the noise levels that come from outside of the building. The hotel is unable to obtain double glazing due to the hotel being listed and planning problems. We are pleased you found the staff helpful as we try to do everything we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
We would like to introduce you to The Sir Thomas Hotel, Liverpool. A 39 Bedroom boutique hotel located in the heart of Liverpool City centre, just 30 minutes from John Lennon Airport, 45 minutes from Manchester Airport and in close proximity to the main railway station. The Sir Thomas Hotel offers an unrivaled and quality personal service often not available at the large corporate hotels and we are committed making all of our guests enjoy their stay with us. The Sir Thomas Hotel is located in the neo classical former bank of Liverpool building in the centre of Liverpool, just minutes away from the bustling commercial and shopping districts including The Metquarter, Cavern Walks & Liverpool One. Enquire about our Upgrades to either our in house Suite or our Luxury Waterfront Penthouse, offering an unparalleled view of the city and make it a stay to remember. The Sir Thomas is not only a hotel but also houses on the ground floor the beautiful St John Restaurant, Bar & Lounge named so after the highly acclaimed Chef Stewart St John whose vision & creativity launched the restaurant in 2004. The St.John Restaurant is everything you would expect from dining in a top hotel, full of classic style and sophistication with an added contemporary twist. Over the past 10 years our team of chef’s have built an unrivaled reputation for creativity, style and consistently high standards. The St.John offers a contemporary bar menu, ideal for lunches and early evening meals as well as a a full grill menu for the finer palate. The Lounge & Bar offer unrivaled quality in our drinks selection of continental beers, champagnes, fine wines and extensive cocktail list as well as being the first Hotel in Liverpool to offer a traditional Afternoon Tea complete with freshly baked scones and delicate finger sandwiches. ... more   less 

Additional Information about Sir Thomas Hotel

Address: 24 Sir Thomas St, Liverpool L1 6JB, England (Formerly Henry's Premier Lodge)
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: ₹ 3,725 - ₹ 18,824 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sir Thomas Hotel 3*
Number of rooms: 39
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Also Known As:
Sir Thomas Liverpool
Hotel Sir Thomas
Sir Thomas Hotel Liverpool
Hotel Style:
#38 Family Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Sir Thomas Hotel staff and other travellers.
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Questions? Get answers from Sir Thomas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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