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Crowne Plaza Liverpool - John Lennon Airport

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Crowne Plaza Liverpool - John Lennon Airport
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1,046 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Liverpool - John Lennon Airport
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Showing 1,033: English reviews
Bridport, United Kingdom
Reviewed 3 weeks ago

This hotel is very convenient for the airport and is an easy drive into Liverpool centre. There is plenty of parking which is free for residents. The building is attractive, having been sympathetically converted from the old airport terminal and has a lot of retained period features. Our room on the second floor was reasonably spacious and had good blackout...

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Helpful?
1Thank William S
LPLCP_GSM, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear William S Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level...

United Kingdom
Reviewed 3 weeks ago

Stayed here for one night on my loyalty points. Great room, spotlessly clean, large bathroom. Very friendly staff, always smiling. It's a great hotel and perfect for the airport or a visit to Liverpool.

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Helpful?
Thank Funlovinfella
LPLCP_GSM, Public Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear Funlovinfella Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Laura Russell Guest...

Leicester, England, United Kingdom
Reviewed 4 weeks ago via mobile

WiFi speed is probably at most 2mbps checked using speed test.net apart from that everything is pretty much average. Nothing amazing SORT THE FRIGGING WIFI OUT! I mean come on I couldnt even browse the internet get with the times please !

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Helpful?
Thank Amin O
LPLCP_GSM, Public Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear Amin O Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the issues you have experienced during your stay with our wifi connectivity. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Laura Russell Guest Services...

Reviewed 4 weeks ago

Free wifi is not too bad BUT ITS ABSOLUTE RUBBISH IF ITS RUNNING 2MBPS! If you're paying on average £90-£100 a night for the room you would expect to have better wifi speed, we don't live in the stone ages anymore can you upgrade

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Helpful?
Thank Dadan A
IHGService, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear Dadan A, Thanks for sharing feedback about your recent visit to our property. Spotless hotel upkeep has always been a priority for us and with that in mind, I'm pleased to see that you have given us a 4/5 rating in the area of cleanliness. On the downside, I'm sorry if you did not find value in our pricing...

Grimsby, United Kingdom
Reviewed 4 weeks ago via mobile

I stayed here for one night on business. The room was well decorated, I liked the complementary bottled water and the scented pillow spray. I could hear loud noises from the room next door when the person closed their drawers. For my dinner I had a burger and a cheese board for my dessert. The food was nice enough but...

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Helpful?
2Thank Princess-Tashy
IHGService, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear Princess-Tashy, Thank you for your feedback regarding your stay at Crowne Plaza Liverpool - John Lennon Airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room decoration and food selection. However, we’re sorry we fell below your expectation regarding the bar service and sound...

Liverpool, United Kingdom
Reviewed 5 weeks ago

We organised an event for over 100 people. The event went well. After we had paid we noticed that we had been charged for things that we had told the hotel that we did not want them to provide or charge for. We were also overcharged for drinks( we were charged per glass of wine when they said that we...

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Helpful?
2Thank E4006RFpeter
IHGService, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear E4006RFpeter, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the charges you have incurred. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in detail so we have...

ENGLAND
Reviewed 18 December 2016

Ok now let's put this into perspective I may be biased as I am from Liverpool and I am very proud of my city and it's history so my stay at this hotel was a highlight for me. I have to dismiss most of the previous negative reviews of this hotel as obviously everywhere has its pros and cons. First...

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Helpful?
Thank ROSIERAV4
LPLCP_GSM, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear Rosieav4 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Laura Russell Guest Services Manager

Reviewed 18 December 2016

I have stayed in the hotel several times. I am impressed by the lovely staff at the front desk. They are really helpfull and hard working. They can help you with advice and with booking your taxi for instance. Lovely people. The restaurant is a bit less organized. The food is relative expensive and you have to wait long before...

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Helpful?
Thank 43jordan
IHGService, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear 43jordan, Thank you for being our guest and for taking the time to share your comments. It is great to know that you were able to appreciate the service provided by our staff and the condition of our room. However, I was concerned to see that you were not impressed with your restaurant experience. I would like to apologize...

Doha, Qatar
Reviewed 18 December 2016 via mobile

As a regular visitor to the hotel, I went to my 4 th party night on Sat 17 Dec. Disgraceful. To start there were canapes at the bar area with no hygienic means to eat them- olives, nuts and crudites with no plates, spoons or tongs to get them out. Party night was meant to kick off at 19.30 but...

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Helpful?
1Thank VindalooQueen11
IHGService, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear VindalooQueen11, Thank you for taking the time to write a review regarding your stay. We appreciate you choosing our hotel during your recent stay. I am glad to know that you found our staff to be friendly. However, I am disappointed that the cleanliness prevented you from fully enjoying your stay. We sincerely apologize for the inconvenience this has...

Reviewed 17 December 2016 via mobile

Not a proper review of the hotel- more the Christmas party facility put on within the hotel facilities Went here last year for the same setup and was quite good this year however will be the last. Tables were in virtual darkness with us all using the torches on our phones to see what we were eating. DJ made a...

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Helpful?
1Thank Chunkymunky24
IHGService, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review

Dear Chunkymunky24, Thank you very much for taking the time to share your comments online. We would like to apologize you were not well satisfied with our event we have set-up and the service you received from our staff. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Our friendly Concierge will greet you on arrival at the hotel, a former Art Deco airport terminal building. Take in the vintage aircraft stationed outside the entrance and step into Crowne Plaza Liverpool-John Lennon Airport's Lobby and lounge, where thousands of fans greeted The Beatles in their 60s heyday. Your sumptuous room or suite awaits, or you can head next door for complimentary use of the facilities at David Lloyd Leisure Centre. Crowne Plaza Liverpool-John Lennon Airport is 1 mile from Liverpool-John Lennon Airport and 1 mile from Liverpool South Parkway rail station, with direct trains to the city centre in 15 minutes. Leave your vehicle in our complimentary car park and stroll 20 minutes to Speke Hall, a gorgeous Tudor manor house nestled in the woods. Meet colleagues or clients at nearby businesses such as Jaguar Cars and Shop Direct, or invite 300 to banquets and conferences in our 12 elegant meeting rooms. Our Art Deco Starways Restaurant backs onto the former runway, and you can order from 24-hour in-room dining. For a stylish base in a convenient location, you'll find that the long and winding road leads to Crowne Plaza Liverpool-John Lennon Airport. ... more   less 

Additional Information about Crowne Plaza Liverpool - John Lennon Airport

Address: Speke Road | Speke, Liverpool L24 8QD, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: ₹ 5,131 - ₹ 12,029 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool - John Lennon Airport 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Crowne Plaza Liverpool - John Lennon Airport Hotel Liverpool
Crown Plaza Hotel Liverpool
Marriott Liverpool
Liverpool Marriott
Hotel Style:
#22 Luxury Hotel in Liverpool
#24 Family Hotel in Liverpool
#27 Business Hotel in Liverpool
#34 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Liverpool - John Lennon Airport staff and other travellers.
27 questions
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Liverpool, United Kingdom
over a year ago
Dublin
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Questions? Get answers from Crowne Plaza Liverpool - John Lennon Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your room before unpacking”
 of 5 bubbles SJBFalkirk, 7 Jan 2017 | Read review
“not a corner room with big windows”
 of 5 bubbles AndyMegaPartyBoat, 30 Dec 2016 | Read review
“Choose a room at the backside of the hotel and not at the parking side.”
 of 5 bubbles 43jordan, 18 Dec 2016 | Read review
“Find another hotel”
 of 5 bubbles Mariewr, 16 Dec 2016 | Read review
“Rooms on the back have a good view of the airport. Eat out.”
 of 5 bubbles SteveLJB, 6 Dec 2016 | Read review
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