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Hallmark Inn Liverpool

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Hallmark Inn Liverpool
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1,046 Reviews from our TripAdvisor Community

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There are newer reviews for Hallmark Inn Liverpool
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Showing 1,016: English reviews
Reviewed 18 July 2015 via mobile

Stayed in March, lovely comfortable room. Staff were welcoming and helpful. We had both our cars with us and were charged a further £20 for the privilege of secure parking which We felt was expensive and a bit of a cheeky addition to an already expensive bill.

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Helpful?
1Thank Jackie B
Management response:

Dear Guest, Thank you for your review at Best Western Hallmark Hotel Liverpool Feathers. I do hope we can welcome you back to the hotel in the future to reinstall you faith once again at our hotel. Kind regards James Constantine

Reviewed 18 July 2015 via mobile

Stayed here for the night prior to my son's graduation. It's a typical quirky old building. A bit of decorating wouldn't hurt here and there. ..but... The location was perfect and the reception staff were so helpful and friendly! Thanks ladies!

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Helpful?
Thank Kate K
Management response:

Dear Kate K, Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future. Kind regards James Constantine

Plymouth, United Kingdom
Reviewed 17 July 2015

Stayed here for business so I didn't choose it. The staff are very welcoming and friendly. 10 out of 10 for them. They have a car park at the back which is very high security. High walls, razor wire and CCTV and a big steel roller shutter. I'd advise not to take too big a car. I have a small...

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Helpful?
2Thank Martin J
Management response:

Dear Guest, Thank you for taking the time to review your recent visit to Best Western Hallmark Hotel Liverpool Feathers. I am very sorry to hear that you were not 100% satisfied with your stay on this occasion - please accept my sincere apologies for this. We do hope you choose to stay with us again so we can prove...

sunderland
Reviewed 13 July 2015

We recently had a weekend in the feathers hotel. The hotel is located only a 15 minute stroll of the city centre, where you can access all that liverpool has to offer. The hotel has very knowlegdable staff on hand to help you at all times. The rooms are very adequate but a small amount of rooms are on the...

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Helpful?
Thank fawlty2wers
Management response:

Dear fawlty2wers, Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future. Kind regards James Constantine

Reviewed 10 July 2015 via mobile

Well I booked a double executive room after reading the reviews on here thinking I'd get a better room but greatly disappointed. The room was tiny, dark and one tiny window in the corner was the only natural light. . We were constantly disturbed by the comings and goings of the room next door it almost sounded as though guests...

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Helpful?
2Thank jane w
Management response:

Dear Guest, Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind...

Poole, United Kingdom
Reviewed 10 July 2015

Basic hotel - perfectly functional and good for exploring the city. If travelling in to Liverpool Lime Street its a REALLY STEEP HILL up to the hotel (but an easy walk to the town centre). Average price / average hotel.

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Helpful?
1Thank QueenPea3
Management response:

Dear Guest, Thank you for your review at Best Western Hallmark Hotel Liverpool Feathers. I do hope we can welcome you back to the hotel in the future to reinstall you faith once again at our hotel. Kind regards James Constantine

Plymouth, United Kingdom
Reviewed 8 July 2015 via mobile

Bought as a groupon, but what a find. Perfectly positioned just out of town, right next to the metropolitan cathedral and an easy walk down Hope St to the other beauty. It's an easy walk into town if u know where your going.Room small but ok for 2. Staff lovely. Good breakfast included. We'd come again.

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Helpful?
1Thank ginalash
Management response:

Dear ginalash, Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future. Kind regards James Constantine

Merthyr Tydfil, United Kingdom
Reviewed 6 July 2015

Stayed overnight with 37 friends, staff made us feel very welcome, took our luggage up to our rooms on arrival and brought them down to reception for us on departure. Breakfast was lovely. Would definately stay there again.

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Thank Jacqueline J
Management response:

Dear Jacquelie J, Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future . Kind Regards: James Constantine

Liverpool, United Kingdom
Reviewed 5 July 2015

Stayed here a couple of years ago and it was awful but stayed again 2 weeks ago after a friend bought a groupon voucher and it was great. Our room on the ground floor was lovely and actually a triple room instead of a twin. Staff on reception and in bar very friendly, bed really comfy. Then the breakfast was...

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Helpful?
Thank Louise D
Management response:

Dear Louise D, Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future. Kind regards James Constantine

London, United Kingdom
Reviewed 4 July 2015

Booked for me on a recent trip because of proximity to meeting. Very shabby and run down. Desk staff good, when they are there. Breakfast staff more interested in chatting than serving. Corridors littered with house keeping equipment. Radiators in room missing controls so no way to turn down heat. No one at "24 hour" desk to sort the problem.

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Helpful?
3Thank John G
Management response:

Dear Guest, Thank you for taking the time to review your recent visit to Best Western Hallmark Hotel Liverpool Feathers. I am very sorry to hear that you were not 100% satisfied with your stay on this occasion - please accept my sincere apologies for this. We do hope you choose to stay with us again so we can prove...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hallmark Inn Liverpool. Liverpool's spectacular events programme, world class culture and heritage and our famously friendly locals, makes Liverpool the ideal destination for a short break. Centrally located in the vibrant city of Liverpool, located between our two majestic cathedrals, set in the heart of the university district, a stone's throw from theatres, restaurants, bars and Liverpool's ever growing tourist attractions. Enjoy our Liverpool themed L3 lounge bar, with its cool atmosphere and staff, serving home cooked, locally sourced produce, the perfect setting to relax and unwind over a cocktail. Choose one of our 81 bedrooms, all attractively appointed with free Wi-Fi, flat screen TV's and I-pod docking stations. Our bedrooms range from Classic doubles, nautical themed rooms, and a great selection of large family rooms or treat yourself to one of our superior or four poster rooms. We offer an easy access car park at the rear of the hotel at sensible nightly rates. We provide a warm home from home atmosphere, with exceptional warm and friendly staff and management. We look forward to welcoming you ... more   less 

Additional Information about Hallmark Inn Liverpool

Address: 115-125 Mount Pleasant, Liverpool L3 5TF, England (Formerly Best Western Hallmark Hotel Liverpool Feathers)
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: ₹ 3,761 - ₹ 12,345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Inn Liverpool 3*
Number of rooms: 72
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Also Known As:
Feathers Hotel Liverpool
Hotel Style:
#8 Spa Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Inn Liverpool staff and other travellers.
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Questions? Get answers from Hallmark Inn Liverpool staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room on the same floor as reception which was good.”
 of 5 bubbles mclaughlin85, 18 Mar 2017 | Read review
“Ask for a photo of the room. Mine was nothing like the photo on the site.”
 of 5 bubbles petereJ4195PZ, 13 Mar 2017 | Read review
“University wing, top floor recently refurbished. Not sure about the rest!”
 of 5 bubbles Pam591990, 5 Mar 2017 | Read review
“Ask for a quiet room at the rear of the hotel. Booking an executive room is recommended!!”
 of 5 bubbles 55albertb, 16 Feb 2017 | Read review
“Room 18 has a very creaky bed!!”
 of 5 bubbles JudithH215, 10 Feb 2017 | Read review
5 of 5