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Today we had spa and afternoon tea booked - £45. When we arrived at the hotel it looked really nice, but when we were shown to the spa I was very disappointed. Despite the luxurious look of the rest of the hotel, the 'spa' was...More
just had another fantastic stay at the hillthwaite again the staff were great and the food was brilliant went with family this time and they really enjoyed it as well weather not to good but didnt stop us getting about its not the lakes without...More
This place is aiming for the luxury end of the market but doesnt quite make it. The lounges are very nice. My room was superficially very nice bit on closer inspection the side of the bed was coming off, the liquid soap was watered down...More
Response from Edward M, Manager at HillthwaiteResponded yesterday
Good afternoon fimcgill, thank you for your feedback, and my i start by apologising that on this particular occasion the service and experience you received was not entirely satisfactory. We will certainly investigate all the issues you have mentioned, and take action to rectify the...More
We had a voucher on buyagift.com which we decided to use at Hillthwaite for the gentlemen’s afternoon tea for two. We were welcomed to use the pool and sauna which we had to ourselves and were great facilities. We were then seated at a lovely...More
We arived at this gorgeous hotel on the 14th may , lady on reception was lovely ivon i think , shown to this cute little room with views of the mountains and lakes to have breakfast .. tea/coffee/hotchocolate and pastries which were lovely , then...More
Sorry we were in room 4 because I’m a wheelchair user and although the room was lovely our window looked straight out onto a stair case that hotel users used to moved around fro their room to other parts of the hotel.