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4.0
#3 of 14 hotels in Royal Tunbridge Wells
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
One Warwick Park is a boutique hotel in the heart of Chapel Place, with the famous Pantiles only a few steps away. With trendy independent shops and the Royal Victoria Place, your locations to shop will be limitless. Not only located near shops, One Warwick Park Hotel is also located next to popular landmarks such as The Parish Church of King Charles The Martyr and The Chalybeate Spring. Composed of thirty-nine rooms and suites, One Warwick Park Hotel brings a luxury guest experience to the historic spa town of Royal Tunbridge Wells, with exceptional service and memories that last a lifetime.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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One Warwick Park Hotel garners appreciation for its clean, modern rooms and boutique atmosphere, creating a stylish and comfortable haven that guests frequently commend. Travelers often highlight the friendly and efficient service, though some have encountered room allocation hiccups. While the prime location is a major draw, mentioned favorably in numerous reviews, parking fees occasionally mar the experience.
The hotel's amenities meet the expectations of many, yet some desire more breakfast options. Despite occasional inconsistencies in room size and additional charges, the hotel's value for money is generally well-regarded.
Location
Convenient
Atmosphere
Boutique
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Great hotel, perfect location for my stay. Hotel room was divine and the hotel itself is really lovely and tastefully decorated. The staff were all fabulous and I would definitely recommend staying here - I certainly will next time I’m down in Twells.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 1 Feb 2023
Dear JeannnieB99, Thank you for taking the time to leave One Warwick Park a 5-star review - we really appreciate your lovely feedback. I am so pleased to hear you thoroughly enjoyed your stay with us at One Warwick Park. It is amazing to hear you were joyed with the hospitality from our staff, we are very proud of all the hard work that they do. We highly look forward to welcoming you back, perhaps you can try our brand new Mediterranean style dinner menu! Kind regards, Elena van Leeuwen Digital Marketing Assistant
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My husband and I have just returned from an overnight stay and can not fault the service or friendliness of the staff. In these difficult times their cleaning procedures are 100% satisfactory, hand sanitizer on each floor and in the reception and bar. Continental breakfast was provided in our room and was excellent. Bar prices extremely reasonable and room was lovely. We will be returning hopefully in the near future. Thank you for a lovely stay.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 3 Sept 2020
Dear susanhN2747AJ, Thank you for your five star review - we always love reading about our guests experiences. I am truly delighted to learn you had a fantastic stay with us, feeling safe with our cleaning procedures and happy with the teams service. On behalf of all the team at One Warwick Park Hotel, we look forward to welcoming you back very soon. Stay safe and kindest regards, Lily Spencer
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We came here for a few days after Christmas just to have a break before going back to work. The room we were originally assigned wasn’t really to our liking-it was small and had a rather awkward shape. We were expecting a king size bed, but it was no more than a double. Our TV didn’t work properly, so we were moved to another, and much better room, which we were very pleased about, although we found it strange that we’re given the other room at all bearing in mind that it was a very quiet time for the hotel, and their were very few other guests here at the same time. We found all the staff to be very friendly and helpful, and when we did have a couple of small issues, they were very quick to sort things out. The room was comfortable and very clean. We had a king size bed in this room which was very comfortable but we did find the duvet very hot, and struggled to sleep well as a result. The bathroom was very nice, although I did miss having a bath in the room. The location of the hotel was very good and convenient for the town,. The only downside was the lack of parking, and we had a good 10-15 minute walk to the hotel with our bags from our parking space along a residential road. The restaurant was very chic and the food, on the whole, was excellent. The first breakfast we had out of the three we had during our stay was possibly the best cooked breakfast we’d ever had, and we’ve had a lot! We would recommend this hotel for its comfort, cleanliness, location, and above all, it’s friendly and helpful staff.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OneWarwickPark, General Manager at One Warwick Park Hotel
Responded 14 Jan 2020
Dear 165AnnaH, Thank you for taking the time to leave One Warwick Park Hotel a review after your recent visit after Christmas. We always value our guests feedback. I am delighted that despite the issues regarding your room you loved your stay. It is pleasing to learn my colleagues quickly resolved the issues with your bedroom by moving you into a different room, more suitable room. I will take pride in sharing your comments with the team and I hope to have the opportunity to welcome you back in the near future. Kind regards, Harry Spencer Director of Operations
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Arrived at 7.00pm on Sunday having committed to a non refundable sum of £280 for a junior suite. Very peasant receptionist advised me that room service and WI FI were available so proceeded to my room to continue working expecting to be able to get a meal at the end of a very long day.
Not the case at all, room service was available but only from 9.00pm and then only if I wanted cold meats, crisps at £1.50/bag or a Pizza and the restaurant was closed.
Hardly high end boutique!!
I immediately returned to reception and checked out as I needed to eat and didnt want to wait until 9.00pm . I asked for a refund and the receptionist said that she would check with management.
I knew I had entered into a non refundable contract however I felt that given that I had been in the room less than 5 minutes and given that the lack of a meal was not stated on the website a likely outcome would have been a gesture from the hotel either transferring the booking to a later date or paying back a part of the fee however I was advised that the contract was being imposed and no refund was to be made.
I phoned the hotel the next morning and asked to speak to the manager however he was " busy" but would get back to me.
24 hours later I phoned again and was told that he was off and that he will call me tomorrow....
I travel a lot and understand hotel contracts of sale so I accept I have no right to a refund whatsoever however if a hotel markets itself as boutique and charges premium rates it is not unreasonable to expect to be able to get a meal nor is it unreasonable to expect that a complaint will be dealt with respectfully and courtesiously.
Instead I have been ignored and the "manager" didnt even have the nerve to call me himself , instead leaving it to the receptionist to deliver the bad news and then to apologise for his failure to respond.
A real shame as the staff I met were lovely and the hotel is very well appointed however it is the detail that one remembers and in this instance the management have let the side down and the hotel has come across as arrogant
As such I cannot recomend this as a place to stay
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 18 Aug 2021
Dear Rick D, Thank you for taking the time to leave One Warwick Park Hotel a review after your visit. We always value feedback. Firstly, I would like to apologise for you feeling disappointed that you didn't receive a refund on your bedroom on Sunday evening. STEAK, our sister restaurant opening hours are clearly stated on your registration form, that you signed prior to booking your non-refundable bedroom. We are located in the centre of Tunbridge Wells, with plenty of restaurants within near walking distance. I understand my colleague working on reception advised you of local places to eat, near One Warwick Park Hotel. We would have called and booked you a table if requested. If you would like to discuss this matter further with the hotel manager, please email marketing@onewarwickpark.co.uk and we will be in touch. Once again, we apologies that your stay didn't reach your expectations. With kind regards, Lily Spencer Marketing Manager.
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This hotel is a hidden gem set in The Pantiles of Tunbridge Wells. The hotel has a chic contemporary style which is evident when you first step through the doors. We received a very warm welcome from the reception staff, check in was smooth and efficient. The hotel is immaculate, all areas are kept spotlessly clean with hand sanitising gel available. On entering our room, junior suite, we were 'blown away" by the luxuriousness, style, and cleanliness. The attention to detail was superb with the personal touch of a handwritten note from the staff welcoming us to the hotel. The bed was huge and very comfortable, with flat screen TV and seating area. The bathroom was very luxurious, with free standing bath and walk in rain shower with gorgeous complimentary spa products provided. Excellent tea/coffee making facility including coffee machine, cafetiere, kettle, hot chocolate and biscuits - also bottles of spa water which was lovely! Martin, the hotel manager was amazing, greeted us warmly and told us the history of the hotel. As NHS workers, who have worked consistently through Covid, we were in desperate need of a "relaxing break away,"surrounded in luxury and this is exactly what we got so a massive thank you to Martin and his team for a perfect stay - we will definitely be using this hotel again!
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 30 Sept 2020
Dear L1076WKheatherd, Thank you for your five star review - we always value our guests feedback. I am truly delighted that you had a wonderful break at One Warwick Park Hotel, finding the hotel immaculate, luxurious and personal. My colleagues pride themselves on going the extra mile to ensure our guests every need is met, and I am delighted to learn we exceeded your expectations. Please be assured, I have passed your kind feedback onto Martin and the rest of the team at One Warwick Park Hotel. Kindest regards, Lily Spencer
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SEVENTEEN used to be one of our favourite restaurants in TW past two years we visited regularly and always had tasty & creative food and very decent service. As much as I understand post Covid new normal is challenging for everyone in hospitality sector we found the atmosphere rather sad and restaurant heavily understaffed which greatly affects quality of the service. New name "Bistro" is rather odd but probably represents boring menu which doesn't really match 4* hotel. 50% discount on food is inviting but I wouldn't really want to pay more for pub style food anyway. We won't be coming back sadly.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff very helpful and friendly. Room good size and clean so just as expected. It was difficult to access on top floor with a small flight of stairs from lift to rooms. The shower is over the bath which has a 20cm edge so getting in and out when wet was risky! The location beside the Pantiles is very convenient but there was a problem with parking as on street parking was always busy. Public areas of hotel are lovely and there was always somewhere to sit and relax.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 12 Apr 2022
Dear 922Mauve, Thank you for taking the time to leave One Warwick Park Hotel a review. We always value our guest's feedback and appreciate the time it takes to write. I am delighted to learn that overall you had an enjoyable stay with us at One Warwick Park Hotel and that you liked our public areas and location. Thank you for providing us with feedback regarding the bath and stairs; please be assured that your feedback has been passed on. I hope we will have the opportunity to welcome you back very soon. With kindest regards, Lily Spencer Group Marketing Manager
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We visited for a dinner Saturday evening. We originally booked for the week prior and on the day my husband called to inform them we had a voucher. They then informed us they had an in house wedding and cancelled our dinner that same day!! Thank god my husband had called or we would have driven there for no reason. They did however offer us free mains due to the inconvenience.
On the day we tried to get into the building but the door was locked! We had to walk back to the reception and get the receptionist to let us in. we then went we found the menu very limited (4 starters, 4 mains and 4 puddings). Although it’s fairly affordable for a hotel we did not find the menu that appealing (fish and chips, or burger for example are not really what you’d expect on a 4* hotel menu).
The food was nice. The waiting staff really lovely.
The beer is very pricy - £4.50 for a small bottle of Peroni!
We at the end of the meal had to have the bill printed 3 times due to mistakes.
We got married there 2 years ago and it has 100% gone downhill since then. Shame.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 6 Nov 2020
Hi LoobieLu1, Thank you for taking the time to leave The Bistro a review after you recent experience dining with us. We always value our guests feedback as this is the only true way we can improve our services. Firstly, I would like to begin by offering my sincere apologies that your experience did not reach your expectations. This is by no means the standard we aim to reach. I am sorry for the issues that occurred prior to your dining experience and when requesting the bill. Please be assured, we are dealing with these matters internally. I hope we will have the opportunity to welcome you back to One Warwick Park in the near future. Kindest regards, Lily Spencer
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Some parts very good and some not so good. Start with the bad room not that big and was dirty when we arrived still had rubbish in bin from a previous guest and under the bed wasn’t cleaned also parking could be an issue but we were lucky. The good, hotel is very modern and very classy, breakfast and afternoon tea both very good food and service. I will come back though for sure.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OneWarwickPark, Public Relations Manager at One Warwick Park Hotel
Responded 2 Mar 2020
Dear Gedhi2424, Thank you for taking the time to leave One Warwick Park Hotel a review, we always value feedback from our guests. Please except my sincere apologies for the issues you encountered at the start of your stay, this is by no means how we aim for our guests stay to begin. Please be ensured that this has been passed onto management a it is being dealt with internally. I am pleased that you did have an enjoyable stay overall, enjoying the breakfast, afternoon tea and decor. I look forward to having the opportunity to welcome you back in the future. With kindest regards, Lily Spencer
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Had a fantastic Afternoon Tea here and would highly recommend it to everyone. The staff were very attentive throughout the experience. The food was of very high quality and presented in a very attractive and enticing manner.
The sandwiches were clearly freshly made with lovely sift bread and high quality ingredients. The scones (plain and.fruit) were very tasting and had lashings of jam and cream available. The cakes were well crafted and delicious.
I cannot praise the staff for how they handled our booking enough. It was a great experience and one that I would highly recommend to others.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lily Spencer, Marketing at One Warwick Park Hotel
Responded 4 Nov 2022
Dear Davepinard, Thank you for taking the time to leave One Warwick Park Hotel a 5-star review - we really appreciate your kind comments. I am pleased to hear that the afternoon tea exceeded your expectations and that the staff were extremely attentive to your needs. We look forward to welcoming you back, perhaps to stay a night or 2, or try our Brunch at The Brasserie. Many thanks, Elena van Leeuwen Digital Marketing Assistant
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Royal Tunbridge Wells, United Kingdom95 contributions
Hi Hollie B,
Yes we do have a spa called Coco Blush, we have plenty of treatments to offer from massages to manicures and pedicures.
You can find out more about Coco Blush on our website.
Best wishes,
Lily
Royal Tunbridge Wells, United Kingdom95 contributions
Hi memaryada,
Thank you for your question.
We do have wheelchair access to both the Atrium and the Lounge/Bar.
If you would like to call ahead, a member of the team will be available to assist you.
Kind Regards,
One Warwick Park Hotel
There are more places to choose from in the Royal Tunbridge Wells area.
PRICE RANGE
₹9,321 - ₹16,376 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandKentRoyal Tunbridge Wells
NUMBER OF ROOMS
39
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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