Leonardo Royal Hotel Southampton Grand Harbour
West Quay Road, Southampton SO15 1AG England
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$90
Fully refundable before Fri, 15 Dec
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About
#44 of 126 hotels in Southampton
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Harbour View
Languages Spoken
English, Polish
Location
96Great for walkers
Grade: 96 out of 100
106Restaurantswithin 0.5 km
31Attractionswithin 0.5 km
Nearby restaurants
Késarum
312 reviews5 minIndian
Mexifun
251 reviews5 minMexican
Tap & Tandoor
165 reviews4 minIndian
Everest Cuisine
746 reviews6 minIndian
See all nearby restaurantsNearby attractions
Locked In A Room - Southampton
401 reviews6 minEscape Games
1st Base - Baseball Entertainment Centre
160 reviews6 minGame & Entertainment Centres
Tudor House and Garden
664 reviews2 minHistoric Sites
Black Axe Throwing Co - Southampton
44 reviews5 minGame & Entertainment Centres
See all nearby attractions1255Reviews102Q+A100Room tips
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Lovely hotel, excellent staff, spacious clean rooms. love the atmosphere in the bars and lobby. Staff are always quick to help you out and very friendly. Usually after a few days I'm a bit fed up in hotels but I could have easily stayed much longer here. Room service very quick, food from bar was OK. Steak restaurant is lovely. My only concern was the pool area. There is no lift down from the room floors so you have to walk a precarious wet spiral staircase down to the pool area. Also no disabled access. Pool area was cold. However it was all clean and jacuzzi was fantastic. Nothing major but just an area they could improve. Overall a really pleasant stay and u would visit again. Definitely ignore the poor reviews, I have stayed in a lot of 4 star hotels and this is definitely one of the best.…
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Absolutely wonderful stay. Big thank you to reception staff for going above and beyond, absolutely fantastic and to Luis and Husain for helping out with the bags. Hotel looks incredible, everyone is very nice and helpful
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 4 days ago
Good morning Wander56358074675, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We're delighted to hear that you had an absolutely wonderful stay and appreciate your kind words about our reception staff going above and beyond. A special thank you for acknowledging Luis and Husain for their assistance with your bags. It's heartening to know that you found the hotel incredible and that everyone was very nice and helpful. Providing exceptional service and creating a positive experience for our guests is our top priority, and your feedback is truly appreciated. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best nights I have had in such a long time, the room was beautiful and the staff pulled together to make it a memorable night for me and my partner. Also a big thank you to Lauren redington for making it all happen.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 4 days ago
Good afternoon liamrB6602IH, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are delighted to hear that you had a night to never forget at our hotel. It's our goal to create memorable experiences for our guests, and we're thrilled that we could contribute to making your stay special. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best hotel we have stayed in Southampton fantastic side rooms beautiful views and staff go above a beyond to make our stay as pleasant and possible it’s been a great visit thanks to yohannes at reception going above and beyond to cater for all our requests thank you soo much will be back again
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 1 week ago
Good afternoon faem2023, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are thrilled to hear that you found our bedroom to be good. Creating a cozy and contemporary space for our guests is one of our top priorities, and we are delighted that we met your expectations. It is our goal to provide a relaxing and enjoyable stay, and we are pleased that our bedroom design contributed to your overall comfort. We constantly strive to maintain the highest standards of comfort and modernity throughout our property, and it is rewarding to receive positive feedback that validates our efforts. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t normally rate 5 unless the hotel has gone above and beyond …On this occasion they certainly did. The hotel is local to us and we decided to take a local break and explore our home city. It is also in a fantastic location to explore Southampton’s historical areas. We booked the executive room as a treat for my fiancées birthday breakaway. I can only say one of the best rooms we’ve stayed in for a long time, good sized fridge, great bed, coffee maker …. And lots of tea bags Our reception and every interaction with the staff in the bar and spa was very polite chat and happy to help, very friendly. The bar prices were not over the top and the cocktails and wine fab. We didn’t do breakfast on either morning as we prefer to explore locally for breakfast, so I can’t comment but the viewing it from afar it looked good. The hotel made a fuss of my partner which we did not expect and what a great treat that was. Wine deserts and flowers petals on the bed she loved it Thank you Grand Harbour we will definitely stay here again !…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 2 weeks ago
Good afternoon batofthecastle10, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you find the opportunity to visit us all again in the near future. I will pass on your wonderful review to the team and I am sure they will be thrilled as I am to know you had an enjoyable stay. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Magnificent. From the service at reception to the bar staff and cleaners. They all deserve maximum in-house rewards. Couldn’t fault it in any way. Will definitely be staying here where we return to Southampton, we’ve stayed at The Harbour, we’ll stay here in future.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 2 weeks ago
Good afternoon Patrick J, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We must agree with you in regard to our staff being excellent. They are welcoming and friendly to ensure all of our guest feel as comfortable as possible. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Currently staying here Nov 9-11. Traveling with a friend so we got a twin room. Room was ok, clean. As older adults stepping up/over into the bathtub was a challenge. My travel companion who is 70, just refused as it was to precarious for her. The TV was horrible, kept getting disconnected with a ‘no source input’ every few minutes and some channels where so pixelated you could not see anything. When I checked with front desk, they told me weather and other people watching would cause issues (seriously a drain on bandwidth if another room turned on the TV?). We gave up trying to watch anything after the first hour . I’m not sure if it’s a product of having gratuity (of 13%) added by default, but go elsewhere for restaurant or pub service. We did afternoon tea one day and after delivery of tea, we had to flag someone down 30 minutes later just to ask for another pot of tea. We tried the bar a couple of times and where ignored for over 15 minutes, again grabbing the attention of someone down to take a drink order. One night I walked up to the bar itself to order and 2 bartenders back there just ignored me for 5 minutes, doing something 5 feet away. One of the waitstaff came up and took my wine order . The bar was empty of patrons. There was never a ‘I’ll be with you in a sec or greeting’. It’s was as if the staff has lessons on how to not make eye contact and ignore customers.…
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 2 weeks ago
Good morning Peggy E, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. I am very sorry to hear that some aspects of your stay did not meet your expectations. Please accept my sincerest apologies. Your concerns will be directed to the management team who'll look at making any possible improvements in our service, which truly is so important to us. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Seriously short on all levels. The room (superior king no less) which had been booked months previously was poorly situated, with a view of a roundabout. It was unclean and basic. You needed Jesus to turn the two small wines left to intice to water as there wasn't any included. Really 4 star ? There was an empty fridge too but the wowser was the safe which was at floor level in the cupboard. The occupants of Lilliput would have struggled to use it. The entrance carpet was festooned with a previously spilt bottle of red wine , nice , and the bathroom had not been cleaned properly with debris on the floor and blood stains in front of the toilet. Yes really. Food in the lauded long haired chefs restaurant, Marcos was at best average. The breakfast (all self obliging) was decent. The Guiness at a staggering £6.50 per pint was awful but the biggest scandal was the lack of Sky/TNT. Staggering a 4 star Hotel gets its merit based on all of the above. The toilets off the bar had filthy walls and in need of upgrading. Clearly the whole building is in desperate need of attention as is the taxi firm enabled by the hotel charging a tenner to get you the mile to the cruise terminal. Would you stay here again at a £175 tariff ? Not on your Nelly.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 2 weeks ago
Good afternoon bruce827, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are very sorry to read about the inconveniences. Please can you email our customer care team with the full details of where and when you stayed and your booking details so that we can investigate, you can contact us by going to our hotel’s website, if you scroll to the bottom of the page, you will see a button to "Contact Us" there you will then see a section where you can click to “email us". We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful overnight stay prior to a cruise. Staff very friendly and helpful. Rooms lovely - very clean and with all the amenities you need . Food excellent especially the breakfast where you are spoilt for choice Highly recommended x
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 3 weeks ago
Good morning cruiselover2, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you find the opportunity to visit us all again in the near future. I will pass on your wonderful review to the team and I am sure they will be thrilled as I am to know you had an enjoyable stay. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like to check things before we arrive anywhere and rang 2 days before to check our allocated room. When I gave them my name they said they had no record of it. They said they would double check and then found me. Tonight I have received an e mail from them inviting me to check in on line to save queueing tomorrow on arrival. I tried doing this keeping to the online instructions and it said I was not recognised. I then sent an e mail and had a reply from the Guest Service Agent suggesting I try again! It didn’t work so I tried ringing them constantly engaged. Hoping customer service improves on arrival tomorrow. I would have expected more from a 5 star hotel!
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Date of stay: November 2023Trip type: Travelled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Customer Experience team , Other at Leonardo Royal Hotel Southampton Grand Harbour
Responded 3 weeks ago
Good morning Anonymous5528, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are very sorry to read about the online check-in issue that you encountered. We would like to mentioned that when the option asks for your full name and the reservation number of your booking, this should be our reservation number and not one that you may have from a travel agent. We are also sorry that you were unable to get through on the phone to the guest services team, nevertheless we do understand the frustration if it was missed, and the concern with regards to your booking. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$84 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
de vere grand harbour hotel southampton, de vere grand harbour southampton, de vere hotel southampton
FORMERLY KNOWN AS
Grand Harbour Hotel
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
173
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Frequently Asked Questions about Leonardo Royal Hotel Southampton Grand Harbour
Which popular attractions are close to Leonardo Royal Hotel Southampton Grand Harbour?
Nearby attractions include Locked In A Room - Southampton (0.5 km), 1st Base - Baseball Entertainment Centre (0.5 km), and Tudor House and Garden (0.1 km).
What are some of the property amenities at Leonardo Royal Hotel Southampton Grand Harbour?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Leonardo Royal Hotel Southampton Grand Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Leonardo Royal Hotel Southampton Grand Harbour?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Leonardo Royal Hotel Southampton Grand Harbour?
Conveniently located restaurants include Késarum, Mexifun, and Tap & Tandoor.
Are there opportunities to exercise at Leonardo Royal Hotel Southampton Grand Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Leonardo Royal Hotel Southampton Grand Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Leonardo Royal Hotel Southampton Grand Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Leonardo Royal Hotel Southampton Grand Harbour?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Leonardo Royal Hotel Southampton Grand Harbour?
Many travellers enjoy visiting Tudor House and Garden (0.1 km), Eling Tide Mill Experience (5.3 km), and Holy Rood Church (0.3 km).
Does Leonardo Royal Hotel Southampton Grand Harbour have any great views?
Yes, guests often enjoy the harbour view available here.