Close & rebuild. I’ve stayed in many Premier Inns and have found them comfortable and pleasant. But this one was dreadful. It’s in a rundown area where one felt unsafe going outside. There is no passing traffic, just a building site across the road. There are no facilities, the restaurant was closed and has been for about a year. No bar, no nearby shops, bars or restaurants. The room was joyless and the floor above creaked noisily as residents walked around. Was really surprised our car wasn’t damaged overnight in the car park. Please close it before you upset other loyal customers. We had booked and paid for 2 nights but left after one to pay for alternative accommodation.
Excellent one night stay at this hotel. Had room 211 which had a wonderful sea view over the top of the fairground. Was perfect in November but be warned this room would be very noisy in season. Staff friendly as with all Prier Inns. Under cover car park is great value at £5 per night but in season you would be lucky to get a space. Can't understand why people keep complaining about the restaurant being shut, it is made very clear when you book.
Too pricey for what's offered considering the restaurant is closed too. From our room on the first floor we can hear the tv/music from the room next door and the people walking around the room above us. Dust on the wall in the bedroom and in the bathroom. Construction site just outside the hotel and cleaning done every 2 days. Friendly staff.
The staff at this hotel were really VERY GOOD. They were so helpful, friendly and professional. They were staff you would be proud to have working for you. The rooms were clean and comfortable, the bed was very comfortable although is a little on the high side. The restaurant next door was closed, which was disappointing and made things inconvenient.
Room was fairly clean. Bed was comfortable. No amenities in room. Bathroom had old mold stains and paint peeling from ceiling. Air was poor, open window but construction noise outside. Front desk staff was friendly and overall building was clean on first impression.
This hotel is an excellent location on the tip of Portsmouth with easy access to all of the tourist spots. Gunwharf Keys and the Historic Dockyard. We walked every day and it took around 20 minutes. The rooms are clean and well decorated as most Premier Inns, we had a family room and with 4 beds the room was still pretty spacious. The main reason we booked this hotel at the start was for the parking. There is a large car park to the side of the hotel but this was closed during our stay for flood defence work. The hotel has an underground car park which parks around 30 cars. We arrived at around 11am and found plenty of spaces, by early evening it was full so you need to time your arrival to be before 5ish. The car park spaces are pretty decent sizes, we have a modern suv and had plenty of space around the car. There is a funfair just along from the hotel with arcades and also the Isle of White hovercraft lands a few minutes walk away. Although the hotel does look a little tired on the outside we had a really enjoyable stay. The staff are very friendly.…
The staff at the hotel are lovely, but unfortunately they are trying to work with a quite tired hotel. Some renovations seem to be in process of taking place, but restaurant is currently closed, there are no catering facilities at the hotel, and there are MAJOR coastal defence works going on right alongside the hotel, so don't expect a lie in. If you just want somewhere to lay down and possibly get some sleep, although pretty hot rooms, fine, if you want to be close to Hovertravel fine, but if you want a relaxing stay in a nice hotel, probably look elsewhere. Expensive room rate for a rather poor Premier Inn offering, but again staff are lovely and doing their best to be as polite and courteous as possible, but they're working with poor quality from the Premier Inn chain. We were also with my parents, mum in a wheelchair, and accessible rooms and carpeted floors in room/in corridors, made it quite a challenge to get the wheelchair about!…
The staff we’re lovely and friendly, we booked this premier inn for its amenities however arriving the brewers faye was closed for refurbishment that we wasn’t aware of meaning that we had to travel into the town as 3 groups and little children included. No other alternative was offered to us. 2 of the rooms were next door to each other where as the other room was the other side of the building. For what the hotel could offer overall this weekend we could have chosen somewhere else to stay as there were other hotels in the area. There was no other catering on site with brewers being closed this resulted walking into the town several times a day for food.
On checking in was informed restaurant was closed and we should have received an email about this. We didn't. Room was very tired and in need of a refurb. Bathroom had dirty/black grouting and sealant. Location suited our needs but probably the worst Premier Inn I have stayed in and I have stayed in a quite a few over the years. Would not go back to this one.
I couldnt sleep all night there was banging coming from upstairs constantly and the bed sheets irritated my skin not sure if i can get refunded for that but i want a refund to be honest please email me with a reply.