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Holiday Inn Portsmouth An IHG hotel

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Pembroke Road, Portsmouth PO1 2TA England
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (353)
Room & Suite (206)
Dining (36)

About

#25 of 41 hotels in Portsmouth
Location
Cleanliness
Service
Value
Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27, M3 Motorway, only a five minute walk from Old Portsmouth where you can spend a day discovering the famous Historic Dockyard and ships HMS Victory, HMS WarrIor and the Mary Rose. Gunwharf Quays and the Spinnaker Tower is set on the waterfront and minutes from the hotel. The excellent accommodation has all the comforts you would expect and residents have complimentary access to the You Fit health club. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking at an overnight charge of £5. Alternative parking is available offsite and permit vouchers are sold at reception.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Banquet room
Meeting rooms
Spa
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, Italian, Japanese and 6 more
1701Reviews14Q+A100Room tips
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euniceSouthEast wrote a review Yesterday
south east69 contributions47 helpful votes
Could not fault the cleanliness,food, or staff which were all good. However We were allocated a room with an adjoining door to the next room, that was not good. The people in this room were noisy and played loud music until the early hours. Also, although it was a non smoking hotel the smell of cigarette fumes came under the door and into our room. Having an interconnecting door does not give the noise privacy required. Would not have this room again. Car parking was also very cramped.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thomas068 wrote a review 3 Feb
New York City, New York16 contributions18 helpful votes
The hotel has a great location but…. I have stayed here 6 times. I was never charged for parking my car until now. When contesting the fee at check in, staff told me it was an external company running their car park and there always has been a £5 charge. The receptionist then told me I must have been ‘lucky’ in the past. The attitude of the front desk was not very friendly and this will be my last stay in this hotel. IHG, you can do better than this.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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moschino24_98 wrote a review Jan 2023
London, United Kingdom268 contributions260 helpful votes
The hotel is somehow tired and unfriendly. As a diamond IHG member no upgrade was offered, no late check out. The room was small and even holiday Inn express is a better quality. Service patchy and unprofessional when asked for late check out 1400 lady at reception was simply not interested if you have a diamond or zero status, she just didn't care, shame as customer service is part of a good hotel. If you platinum or diamond member of IHG do not expect much recognition. Not recommended.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager HI Portsmouth, Owner at Holiday Inn Portsmouth An IHG hotel
Responded 1 week ago
Dear moschino24_98, Thank you for reviewing your recent stay at the Holiday Inn Portsmouth. Thank you for your feedback, without it we wouldn't be able to continually improve our standards. I'm so sorry to hear that a complimentary upgrade wasn't available for you this time. I will pass on your feedback to the Front Desk manager as customer service is of utmost importance to us. We look forward to hopefully welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark P wrote a review Jan 2023
Oxted, United Kingdom25 contributions13 helpful votes
Welcome very cold , room average tired and the bed not very comfortable . Good location walking distance Gun Wharf Quays and sea side. Leisure center in need of a serious refreshment. We only stay there because they take dogs.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager HI Portsmouth, Owner at Holiday Inn Portsmouth An IHG hotel
Responded 1 week ago
Dear 741marcj, Thank you for reviewing your recent stay at the Holiday Inn Portsmouth. Thank you for your valuable feedback, I'm so sorry to hear that you found your room only average. I will pass on your comments to the Leisure Club Manager so thank you for bringing this to our attention. We look forward to welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anima2a32 wrote a review Jan 2023
40 contributions13 helpful votes
I paid extra for a premium room (don’t bother, by the way - the room is a normal room plus a towelling robe and coffee machine). I reported the coffee machine and my TV remote control to be broken first thing Thursday morning. They still had not been fixed 24 hours later, the morning I was due to check out. I reported again and, to the hotel’s credit was told I could have a discount (though I have not received it at time of writing). Then at 8:50am, as I was getting dressed and packed to leave, a maintenance man appeared and wanted to come in - obviously too late to benefit me, as I was leaving, and disrupting my last hour in the room. Holiday Inn, please do better.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager HI Portsmouth, Owner at Holiday Inn Portsmouth An IHG hotel
Responded 2 weeks ago
Dear Anima2a32, Thank you for reviewing your recent stay at the Holiday Inn Portsmouth. Thank you for your kind feedback, without it we wouldn't be able to continually improve our standards. I'm so sorry to hear that the remote control and coffee machine wasn't working during your stay. Please do not hesitate to contact us directly if you would like to discuss this matter further. Kind Regards Rachel Attfield Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HighWycombeBee wrote a review Jan 2023
Prestwood, United Kingdom38 contributions62 helpful votes
We were at the hotel for the weekend. Party consisted of 2 elderly parents, 2 children (7 & 10) and 4 adults. Hotel staff were friendly, rooms were nice. We asked for an additional roll out bed as my children couldn't get on with sharing the sofa bed- this arrived promptly. The pool is great and we visited a couple of times. Hotel is in a great location, we caught the bus to the keys. The only thing that stopped us giving a better review was the tipping and service situation. You get charged a gratuity for every trip to the bar. On our first night we had dinner in the restaurant- there's no menus, we were given 2 iPads to scroll through so you order your own. This is useful for topping up drinks, but for your main meal it's a real headache and you have to get a waitress to check it's gone through properly... but to then have a gratuity automatically added is a bit of a cheek in my opinion. Breakfast is a buffet and lovely food but the crockery/tea pots/milk etc were running out both days so we felt like we were asking for things a lot. Finally, it's £5 per night to park. I know the car park isn't owned by the hotel and they do provide tokens if you have to park on the street, but that is still worth bearing in mind if you are booking to stay,especially arriving in the dark when you don't know the area.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Go out for food and drink.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager HI Portsmouth, Owner at Holiday Inn Portsmouth An IHG hotel
Responded 3 weeks ago
Dear HighWycombeBee, Thank you for reviewing your recent stay at the Holiday Inn Portsmouth. Thank you for your positive feedback regarding Leisure Club and central location. I'm so sorry to hear that you didn't enjoy your dinner experience with us and I will pass on your feedback to the Food & Beverage Manager. I will pass on your suggestion regarding the service charges, and the feedback about the lack of crockery at breakfast. We look forward to welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sally H wrote a review Jan 2023
Exceptional service! Above and beyond expectations. Very smooth and seamless service. Would rate higher if possible! Thanks particularly to Lyndsay, Dan and Lee for your professionalism, kindness and not making mum and I homeless due to ferry delays. Would highly recommend this hotel without question. Thank you so much 😃
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Date of stay: January 2023
Value
Location
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Room Tip: Perfect location for ferry crossings
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phoebe A wrote a review Jan 2023
I am writing to detail my dissatisfaction in relation to our recent booking at Holiday Inn Portsmouth (07/01/2023 - 08/01/2023).  The booking order was placed 01/11/22 following a large amount of research into the location, specifically to book facilities that are adequate for a member of our group's medical condition and physical disability.  At time of booking we were informed there was both a swimming pool and hot tub alongside allocated disabled bay parking.  Following arrival at Holiday Inn Portsmouth we registered our vehicle into the allocated blue badge holder space.  We were informed that both the hot tub and swimming pool were unable to be utilised due to boiler issues, I raised my concerns to reception staff located within the pool facilities although I was informed Holiday Inn staff members were attempting to rectify the issue ASAP.  The swimming pool and hot tub facilities remained out of order for our entire stay at Holiday Inn Portsmouth.  This specific issue is of high importance to us as physical exercise within water (Hydrotherapy) is a daily clinical requirement for a member of our groups medical condition and physical disability.  I have emailed (frontdesk@hiportsmouthhotel.co.uk) twice following this awful experience and have not received any response in relation to the above.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager HI Portsmouth, Owner at Holiday Inn Portsmouth An IHG hotel
Responded 3 weeks ago
Dear phoebea261, Thank you for reviewing your recent stay at the Holiday Inn Portsmouth. Thank you for highlighting the issues you faced during you recent stay. As you have already emailed your complaint to the Front Desk I will investigate this matter with them further. Kind Regards Rachel Attfield Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dawn N wrote a review Jan 2023
Watton, United Kingdom42 contributions35 helpful votes
We stayed at Holiday Inn Southsea Portsmouth on New years Eve. Room was fine looked newly decorated though not sue how long white stripes in carpet will stay clean. The bar had empty tables but all had dirty glasses and plates on. Just one poor girl on bar who was meant to also give out hot food from kitchen so had a bit of a wait for a drink. After returning from an evening out we were going to have a drink in the bar but found nowhere to sit as dirty tables again so we didn’t bother. Told staff on reception who were just nattering, man in suit just said “ sorry about that” as he laughed” ! Next morning same at breakfast all tables with dirty crockery on them, one poor lad trying to book people in, clear tables, wipe them and reset them. Needed at least three staff in there I asked receptionist if they were short staffed she said no they just have less staff in at QUIET times! I’d hardly call New Years Eve /Day quiet time. Car park was full and a very long queue for breakfast
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager HI Portsmouth, Owner at Holiday Inn Portsmouth An IHG hotel
Responded 3 weeks ago
Dear DawnN926, Thank you for reviewing your recent stay at the Holiday Inn Portsmouth. Thank you for your feedback, without it we wouldn't be able to continually improve our standards. I have passed on your comments to the Food & Beverage Manager regarding the cleanliness not being up to standard, so please accept my sincere apologies for this. I'm sorry to hear that you had a similar experience at breakfast, and will look into this matter further. We look forward to welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Going out out wrote a review Jan 2023
Farnham, United Kingdom11 contributions1 helpful vote
We stayed here as a family of 3 in a family room on the first floor. The room was a great size with a king size bed and a double bed, almost in its own little area. There was tea and coffee facilities with biscuits and hot chocolate, aswell as water and crisps and Kit-Kats in the fridge - much to our 12 year olds delight! I'd say the room decor was a little tired but it was clean and everything worked as it should. We visited the swimming pool which was a good size, with good sized changing facilities (split mens and womens). Under 16's were only allowed in the pool and not the Jacuzzi, steam and sauna but if you have very small children there is a separate paddling pool area. Towels were provided. We didn't eat dinner here as we walked into Gun Wharf instead but the buffet breakfast was excellent. A lot of variety, even a pancake/waffle making machine! The food was cooked well and seemed of good quality. As we stayed near Xmas time, Portsmouth was very busy so it was great that we could park up at the hotel in the morning of our arrival and walk everywhere including Gun Wharf and Southsea beach/amusements. Negatives: Only that the decor in the rooms needs a bit of TLC, some of the carpet was coming up and the tiles were cracking but it was clean and functional with added extras that were a nice touch (water etc). Overall the hotel is great for families who want a central base for exploring the seaside, shopping and swimming. We would definitely return.
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Date of stay: December 2022
Location
Service
Sleep Quality
Room Tip: Ground floor rooms could be noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$92 - $140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn portsmouth hotel portsmouth, portsmouth holiday inn
LOCATION
United KingdomEnglandHampshirePortsmouth
NUMBER OF ROOMS
173
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HOLIDAY INN PORTSMOUTH AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Portsmouth An IHG hotel
Which popular attractions are close to Holiday Inn Portsmouth An IHG hotel?
Nearby attractions include Portsmouth Museum and Art Gallery (0.3 km), Millennium Promenade (0.3 km), and Royal Garrison Church (0.3 km).
What are some of the property amenities at Holiday Inn Portsmouth An IHG hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Portsmouth An IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Portsmouth An IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Portsmouth An IHG hotel?
Conveniently located restaurants include Maya, Brewhouse & Kitchen - Southsea, and Monty's.
Are there opportunities to exercise at Holiday Inn Portsmouth An IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Portsmouth An IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Portsmouth An IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Portsmouth An IHG hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, Japanese, Thai, and Polish.
Are there any historical sites close to Holiday Inn Portsmouth An IHG hotel?
Many travellers enjoy visiting Portsmouth Historic Dockyard (1.6 km), Little Woodham Living History Village (4.9 km), and Portsdown Hill (6.1 km).
Does Holiday Inn Portsmouth An IHG hotel have any great views?
Yes, guests often enjoy the park view available here.