We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Queens Hotel Cheltenham - MGallery by Sofitel

Save
Traveller (412)
Room & Suite (114)
Storyboard
Overview
Hotel website
Promenade, Cheltenham GL50 1NN England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
Additional information
Visit Hotel Website
Offers from Queens Hotel Cheltenham - MGallery by Sofitel
Special Offer: CHEAPEST ONLINE RATES!
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$ 143.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cheltenham hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "67586b876d094d6dbb7ac117f7a2e4d0", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":192978,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32454386],"additionalContentIds":[],"pollCount":0,"checkin":{"day":30,"month":9,"year":2018},"checkout":{"day":1,"month":10,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":143,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"67586b876d094d6dbb7ac117f7a2e4d0","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":166,"lowestMetaPrice":143,"additionalPartner":false,"highestMetaPriceDisplay":166,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":166,"lowestMetaPrice":143,"highestMetaPriceDisplay":166,"hotelName":"Queens Hotel Cheltenham - MGallery by Sofitel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjY3NTg2Yjg3NmQwOTRkNmRiYjdhYzExN2Y3YTJlNGQwIiwiQUlLIjoiNTNkYTAwMDQ5MGFhNGM5ZTgzNTY2NzhiZTBlZTEwMDUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "30/09/2018", "checkOut": "01/10/2018", "lowestPrice": "US$ 143", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32454386":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,487)
Filter reviews
1,459 results
Traveller rating
590
488
208
99
74
Traveller type
Time of year
LanguageEnglish
More languages
590
488
208
99
74
Show reviews that mention
All reviewsimperial gardensafternoon teabrasserie blanccar parklovely hotelthird floordeluxe rooman upgradewalk in showerbeautiful buildingtown centrebars and restaurantsnight's sleeplovely roomshort breakstayed for one nightenjoyable stay
FilterEnglish
Updating list...
1 - 5 of 1,459 reviews
Reviewed 3 days ago

This is a fantastic hotel in the middle of Cheltenham. The staff are attentive the amenities are good and it looks great. We stayed for two nights, and were lucky enough to get an upgrade. We would recommend this hotel.

Review collected in partnership with Accorhotels.com
Thank 188mrg
Hotel's Favourite
Reviewed 8 July 2018

I was lucky enough to win a 2-night stay at the Queens Hotel, courtesy of Classic FM. My prize included 2 tickets to see the world-famous violinist Maxim Vengerov at Cheltenham Town Hall, a short walk across the park from the hotel. From the moment...More

3  Thank chocolina25
Response from Attila K, Rooms Division Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 30 July 2018

Dear chocolina, I am pleased to read your check in experience was a very positive one with Prakash checking you in. He is a fantastic asset to our reception team. We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham -...More

Reviewed 4 days ago via mobile

I experienced outstanding service during my stay without exception. From meeting Michael on the steps who not only took care of my luggage but went out of his way to find me a room big enough to work in & set up a table as...More

Thank Jayne O
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 4 days ago

It is a real pleasure to read your absolute amazing review of our hotel. I am really thankful for that. The way you are describing the team is exactly the way I know them as well. They do everything for our guests from the heart...More

Reviewed 6 days ago

Great hotel in centre of Cheltenham, we had a superior room looking down the Promenade and over the gardens, bar and dining room great ambiance, staff well trained and professional certainly we will returnMore

Thank Ann B
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 4 days ago

I am very glad to read you had a great overnight stay with us and you have enjoyed the view from your room. It is great that you have noticed the team and the ambience and I am sure that the team will be happy...More

Reviewed 1 week ago

Staff were very helpful with directions, arranging cabs and making dinner suggestions. Restaurants, shops and the bus line was within walking distance. The room was very comfortable and clean. The guest products were good quality and they offered turn down service with a chocolate on...More

Thank Passport40553
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 4 days ago

We very much appreciate your your 5 star review following your stay with us. I am very glad to read that you had a comfortable stay and that the team was that helpful, We re looking forward to welcome you back very soon. Erol &...More

View more reviews
About
Description
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Centre of town, easy access via M5, 1 mile to Cheltenham railway station, ...More Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - MGallery Collection Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
84
Price range
US$ 137 - US$ 284 (Based on Average Rates for a Standard Room)
Formerly known as
Queens Hotel Cheltenham MGallery Collection
Also Known As
Queens Hotel Cheltenham
,
Mercure Cheltenham
Location
United Kingdom > England > Cotswolds > Cheltenham
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
84
Price range
US$ 137 - US$ 284 (Based on Average Rates for a Standard Room)
Formerly known as
Queens Hotel Cheltenham MGallery Collection
Also Known As
Queens Hotel Cheltenham
,
Mercure Cheltenham
Location
United Kingdom > England > Cotswolds > Cheltenham
Photos
Traveller (412)
Room & Suite (114)
Dining (38)
Business Centre & Event Rooms (5)
Nearby
Nearby HotelsSee all 24 hotels in Cheltenham
No 131
587 reviews
.07 km away
Hotel du Vin Cheltenham
1,124 reviews
.27 km away
The Montpellier Chapter Hotel
700 reviews
.27 km away
Malmaison Cheltenham
424 reviews
.28 km away
Nearby RestaurantsSee all 490 restaurants in Cheltenham
East India Cafe
916 reviews
.20 km away
Flynns
587 reviews
.12 km away
All Bar One Cheltenham
482 reviews
.19 km away
Brasserie Blanc
1,481 reviews
.03 km away
Nearby AttractionsSee all 165 attractions in Cheltenham
Montpellier District
814 reviews
.17 km away
Cheltenham Town Hall
236 reviews
.16 km away
Imperial Gardens
56 reviews
.22 km away
Neptune Fountain
141 reviews
.44 km away
Questions & Answers
Ask a question
donna b
25 April 2018|
Answer
Response from Attila K | Property representative |
There are several spas within walking distance of the hotel. We do have complimentary access to clc centre which has a pool and gym for our guests.
0
Votes
Jo24464
23 April 2018|
AnswerShow all 2 answers
Response from Attila K | Property representative |
Absolutely we have several areas including Napier Restaurant, orangery or Regency Suite. I’m the spring and summer we can also arrange a bbq in our private garden. Please contact Ellie Murray in our events team at the hotel... More
1
Vote
Anne B
19 March 2018|
Answer
Response from Attila K | Property representative |
Our direct number is tel:+44 (0)1242 514 754. We look forward to hearing from you.
0
Votes
Room Tips
"Ask for a 2nd or 3rd floor front-facing room for a better view through the columns at the front of the hotel."
Read review
"For a change, we accepted the first room we were shown, so no tip from me, it was a good room and we only..."
Read review
"Some rooms overlook the town and these are better."
Read review
"The rooms on the third floor were loverly"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing