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The Willows

14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Willows
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193 Reviews from our TripAdvisor Community

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Showing 186: English reviews
London, United Kingdom
Reviewed 28 May 2015

This is not a hotel it is a house which is run down. We just came back after an overnight stay. Location is good near the pier but that's all!!. The bed was not a proper bed I think? as I saw another mattress underneath the valance sheet. The bathroom??? was sooo awful I was scared to brush my teeth...

Thank shush683
Epsom, United Kingdom
Reviewed 21 May 2015 via mobile

Please do not come to this hotel with kids or if your trying to impress somebody. I was part of a stag party and it was sufficient to sleep in for a few hours. But the room was dirty and very smelly. The bathroom was a converted cupboard so incredibly cramped. The window did not lock and was propped open...

1Thank JayBrooks71
London, United Kingdom
Reviewed 19 May 2015

Truly the worst hotel Ive ever stayed in! Smelt like an ashtray, supposed to be wifi and a hairdryer, neither. Thought the room I was in was being decorated, but I was allocated that room! Paint on the windows, 2 blinds would not open the other would not close. No wardrobe just hooks on the wall. Toilet seat cracked &...

1Thank dbm29
Reviewed 17 May 2015 via mobile

Would not recommend at all!.....dirty...broken blinds,& windows no hot water no bin no wardrobe or drawers,hugely overpriced at £175 for triple room for one night. ..and check out at 10 am on sunday! ...more dhss hostel than hotel!AVOID

Thank monkey64
Reviewed 10 May 2015 via mobile

Absolutely disgusting I've never seen South filth. All the blinds were damaged and broken the floor full of crumbs. The duvet was torn and split ever where. The trouble is on the website it looked amazing they really need to update it because it's false advertisement. We took videos which hopefully will deter others from staying there

Thank Bishmilli
Reviewed 26 April 2015

This hotel is filthy, toilet had not been cleaned, seat was broken. The shower cubicle was disgusting, filthy, tiles coming off of wall, mould every where. Cupboard under sink falling apart. Blinds broken, they should pay you to stay there is that disgusting, can't believe that they are allowed to stay open. The Hotel Inspector would have a fill day.

Thank bubbly
Reviewed 13 April 2015

No hot water in shower. Room smelt like a drain. Dirty. Messy. Bed was like a rock and dirty. People screaming and shouting outside our room at 4am. Rude staff. Overpriced for what you got. I wouldn't have an animal stay. Wouldn't give any money back for the lack of hot water. We booked 3 rooms and the 3rd before...

2Thank Charleigh J
Reviewed 5 April 2015 via mobile

This place is the most disgusting place I have ever step foot in!!!! The rooms were filthy, the bathrooms was unusable and the female worker was appalling. I asked her to clean the toilet, she did not turn up! I had to sleep on my towel with my scarf wrapped around the pillow in long sleeved pj's, nothing was going...

3Thank BasketballCupcake
London, United Kingdom
Reviewed 5 April 2015

STAFF FRIENDLY, HOWEVER, no lock on converted wardrobe en-suite, no-where to put clothes, room badly painted dark dismal grey looked like a prison cell, decor atrocious, looked like somone had punched wall, bend over at the sink you push door open, no privacy, carpets were rank, general appearance like a doss house, £125 for 2 days disgraceful, bed was 21/2...

Thank kazbhee
Reviewed 29 March 2015

This has got to be the worst hotel (if you can call it that) I have ever stayed in. Ensuite was practically in cupboard in your room (literally) no chair it storage of any disc rioting for your clothes, personal belonging. Reception area was a joke with only a soiled mattress standing upright and not manned EVER! Dirty shower, uncomfortable...

Thank lullyleela

125 photos of this hotel

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Room/Suite (52)
Bathroom (9)
Hotel & Grounds (8)
View from Room (4)
Other (52)
14/05/2017 15/05/2017
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Room types
  • Non-Smoking Rooms
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Additional Information about The Willows

Address: 27 Lower Rock Gardens, Brighton BN2 1PG, England (Formerly Sandalwood Hotel)
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Price Range: ₹ 3,532 - ₹ 13,484 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 12
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
1 question
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Manchester, United Kingdom

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Questions? Get answers from The Willows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to Joshua the owner”
ianc169, 3 Dec 2016 | Read review
“Top floor for best view”
holidaymaker186342, 27 Jul 2016 | Read review
“If in Brighton don't stay at the Sandalwood, you would be better off sleeping under the pier”
rotowhaka, 2 Jan 2016 | Read review
“For a good room, book elsewhere!”
GabieG, 2 Nov 2015 | Read review
“avoid staying here”
490jemmac, 8 Sep 2015 | Read review
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