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The Osborne Hotel

Traveller (319)
360
Panoramas (13)
Pool & Beach (56)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
With wonderful views across Tor Bay, The Osborne Hotel has a modern health club, an outdoor pool and leafy sun terrace. The hotel is set in 6 acres of grounds that lead to Meadfoot Beach.The elegant bedrooms are individually decorated, and all have free Wi-Fi access and tea/coffee facilities with free mineral water. All rooms have a private bathroom and a cosy seating area.Hesketh’s Health and Fitness Centre features an indoor swimming pool, fully equipped gym and tennis courts. Guests can relax in the sauna, or on the spacious poolside terraces.Langtry’s Restaurant has impressive bay views, and serves modern British cuisine and fine wines. There is also a informal continental-style brasserie, offering fresh coffees and afternoon teas.In the heart of the English Riviera, Osborne Hotel is a 15-minute stroll from the picturesque Torquay Marina. Free on-site parking is available, and Torquay Railway Station is just 1 and a half miles away.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Tennis Court
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Bay View
Ocean View
HOTEL CLASS

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
23Restaurantswithin 1 km
10Attractionswithin 1 km
694Reviews
670Photos
11Q+A
100Room tips
Traveller rating
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  • 101
  • 61
  • 24
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Popular mentions
Lovely lookinh hotel from the outside. Great position, brilliant views. Inside somewhat tired in areas and in need of tlc. I booked three double rooms, 1 suite with seaview, It was a good size room and ensuite. Lovely view, but Ai would expect a fridge/room bar in it and
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The Osborne Hotel is a 4star hotel and there are plenty of facilities, pool, gym etc. But the rooms are tired. Within the room there is a Safe, Ironing board and the usual tea and coffee selection. We had a room at the back of the hotel which had no view. The bed was comfortable
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I had booked to use the restaurant for my partners birthday. We didn`t stay there as we live in Torquay. There was a party of 4. When we got there we were shown to our table by a nice waiter. A table by the window. It seemed a bit dark there, but we were looking forward to out
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Response from LucyM1006, Sales Manager at The Osborne Hotel
Responded 6 days ago
Thank you for your review of your meal. I'm sorry to hear that it didn't meet your expectations in certain areas. I have spoken to the Restaurant Manager, who has assured me the mistake with the bill was rectified on the evening. I apologise that we weren't able to offer your first choice of wine and steak, as we buy fresh meat, we do only stock certain amounts and the rib-eye proved very popular that evening. As the menu is still new, we are currently assessing the quantities required and most popular dishes. I hope this didn't affect your evening too much. We have addressed the damp in the entrance and are waiting for someone to come out and resolve the issue. As you will have noticed, we are currently undergoing a series of upgrades and renovations throughout the hotel. We hope to see you again in the restaurant where you can experience our usual high standards.
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In error I recently made a reservation for the following day instead of 14 days later. I contacted the hotel to explain my mistake and asked for the reservation to be moved. They refused saying I had booked a non returnable rate. I lost over £100 and the management did not
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Response from LucyM1006, Sales Manager at The Osborne Hotel
Responded 1 week ago
Thank you for taking the time to leave a review. I'm very sorry you feel as though the management team seemed uncaring as we do put customer care at the top of our priorities. However, for parity to all customers, we do have to follow our hotel policies which, in this case, clearly state that the booking was non refundable and non transferable. We do offer a flexible rate option which can be amended (within set timescales) but you chose to book the non transferable rate on this occasion, having agreed to the terms and conditions. As much as I understand that you made a mistake, it would not be fair to other guests who have paid extra for the flexible rate if we agree to move non-transferable bookings. From the correspondence I have, the booking was made on the 25th and cancelled on the day of arrival on the 27th. All of our cancellation policies state that a minimum of 24 hours notice is required to amend bookings. We recommend contacting your travel insurance company to see if you can claim any money back through your policy with them. Whilst I share the upmost sympathy for your situation and understand that you may feel frustrated by having made an incorrect booking, I don't believe that we have provided less than our high standards of customer service by adhering to our policies. To ensure there are no errors should you wish to book with us again, please do call us directly on 01803 213311 and a member of the team can assist you.
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We have just spent four days at the Osborne and shall not hesitate to book there the next time we visit Torquay. The Hotel occupies an enviable position in a lovely, historic crescent, in private grounds with stunning views over Torbay and private parking. All staff members
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Response from LucyM1006, Sales Manager at The Osborne Hotel
Responded 1 week ago
Thank you for your review of the hotel and your stay with us. I am delighted to see that you enjoyed your trip. We do have an ongoing programme of renovations, which I hope you see during your next visit. We look forward to welcoming you again.
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All photosTravellerRoom & SuitePool & BeachDining
Professional photo exclusively commissioned by TripAdvisorThe Osborne Hotel
The Pengelly Room at The Osborne Hotel
Professional photo exclusively commissioned by TripAdvisorThe Osborne Hotel
The Palk Room at The Osborne Hotel
Professional photo exclusively commissioned by TripAdvisorThe Osborne Hotel
The Westaway at The Osborne Hotel
Photo provided by managementThe Osborne Hotel
Photo provided by managementThe Osborne Hotel
New inland double room
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There are plenty of bars, cocktail lounges and pubs nearby. We are a 5 minute taxi or 15 minute walk into town, and along a beautiful coastal route where you will find plenty of places to try.
0 votes
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Joyce, you would need to ask the hotel regarding room for disabled with shower. I guess you would mean walk-in showers? Certainly, our room had a shower above the bath. Furthermore, there was an approximately 30mm 'step' between the room and the en-suite with black/yellow warning tape on the step. Not good I think for those with sight loss or old men like me who frequently go to the bathroom in the night and may have forgotten about the 'step'.
0 votes
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There are car parks at the front and rear of the hotel. The one at the front is often pretty full
2 votes
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Sorry but you probably won't get an answer from the hotel. I filled in their comment leaflet and they didn't have the decency to reply after I gave them feed back. I felt the hotel facilities were tired.
1 vote
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123
"Seaview room only."
"A sea view room is worth the extra cost."
"Osborne Suite"
"sea views at the front are nicer."
"Sea view rooms."
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PRICE RANGE
US$ 69 - US$ 146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
osborne hotel torquay
LOCATION
United KingdomEnglandEnglish RivieraTorquay
NUMBER OF ROOMS
32
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