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Southernhay House Hotel

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#23 of 31 Hotels in Exeter
Certificate of Excellence
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Southernhay House Hotel
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243 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Brixham
Level Contributor
77 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 September 2016

Wonderful hotel that takes you back in time .. Amazing eclectic mix of decor .. This was a surprise Birthday treat for my Partner & as we only live in Torbay it was so easy getting the train up to Exeter central stop.. We walked along the main drag down the side of Dingles and into another world.. Exeter Cathedral... More 

Helpful?
Thank Julie C
Manager_SH, Manager at Southernhay House Hotel, responded to this review

Hu Julie, that's a lovely review and I'm delighted that you enjoyed your stay with us (Wilberforce is our smallest room and it's nice to hear that you appreciated the design thought that went into making sure it is comfortable and a little bit luxurious!). You took in some classic Exeter sights during your time and it's wonderful to hear... More 

Newton Abbot, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 September 2016

Went to this hote for dinner,we were taken to the bar and offered drinks while we looked at the menu.After ordering our food we were taken to the restaurant,very clean and bright,the food was top class and so was the service,The chef came to see us to make sure we were happy and told us about how he had made... More 

Helpful?
Thank Keith C
Manager_SH, Manager at Southernhay House Hotel, responded to this review

Thank you Keith, it's nice to hear from a diner as well as from our resident guests. I'm delighted that you enjoyed the meal - our Chef is very keen that guests understand our local sourcing policy and also that all our food is made on site from fresh , daily changing ingredients (it sounds simple but not all restaurants... More 

Lancs
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2016

Saw the website and the hotel looked perfect for a trip to visit our son at University. Feeling very pleased with myself I duly booked a stay only to receive a mail three days later telling me that I had to contact the hotel again within 48 hours from the booking date, time already passed, or my room may be... More 

Helpful?
Thank Andy H
Manager_SH, Manager at Southernhay House Hotel, responded to this review

Dear Andy I am sorry to hear that you found our online booking procedure disappointing. We email guests rather than call purely because we find that the majority of our online bookers prefer to be contacted by email. We value all feedback and have taken your comments into consideration, I hope that you consider booking with us again. More 

1 review
Reviewed 12 August 2016 via mobile

Everything was perfect, all staff very helpful, room was very clean and as I imagined, breakfast was great too. Checked in 4 hours early as room was ready. Great location, 5 min walk into Exeter shopping centre, staff also helped chose the right restaurant for the evening depending on what we were after.

Helpful?
Thank Connor H
Manager_SH, Manager at Southernhay House Hotel, responded to this review

Thank you Connor, our staff are al full time and also long-term exeter residents so happy to help with 'inside' advice on shopping, eating or just generally looking around this beautiful city. I'm so pleased that you enjoyed a good stay that lived up to expectations. More 

Torquay, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2016

Needed to stay in the heart of Exeter for a industry diner and chose the southern hay house hotel as it looked different, upon arrival we were greeted by a very nice lady who checked us in and showed us our beautiful room,the hotel is ideally situated for site seeing and taking advantage of the excellent shopping along with afternoon... More 

Helpful?
Thank menofsteel
Manager_SH, Manager at Southernhay House Hotel, responded to this review

Thank you for your review (I like your code name!). We hope that Southernhay house is the perfect mix for business and pleasure trips, and we like to cater for both - especially when they overlap and our guests have time to enjoy the diversions of Exeter. I hope we'll see you back in the future and look forward to... More 

Maulden, United Kingdom
Level Contributor
6 reviews
Reviewed 12 July 2016 via mobile

We stayed at this hotel while visiting friends in Exeter. On arrival we had to look for a member of staff to check us in as it was a busy evening. We were shown to the ivory suite for witch we paid £230 per night. The room was smaller than expected, but well presented. The bathroom was luxurious but the... More 

Helpful?
Thank Kate W
Manager_SH, Manager at Southernhay House Hotel, responded to this review

Hi Kate, thank you for your review. It sounds like you enjoyed your stay overall - I'm sorry you found the dinner disappointing and would like to know a little more about the reason (if you have time to email us) as we do, of course, want to correct any deficiencies. Incidentally, we've just switched toiletries (to REN) which i... More 

Exeter, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2016

I don't think I have ever felt so unwanted. Upon arrival a member of staff just disappeared from reception! Left feeling like an uninvited guest at a private house! Completely empty on a Saturday evening too....

Helpful?
4 Thank Nicola R
DMCExeter, Owner at Southernhay House Hotel, responded to this review

Hi Nicola I'm not sure what you expect in terms of reply. We don't have a formal reception and most walk in guests simply go through to the bar, club room or even the terrace, where you will always find staff circulating. More 

Andover, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 June 2016

We stayed a Sunday night at the end of a fun weekend. The hotel is beautiful. Elegant rooms and friendly service. It lacks a lift and a cast of thousands - and I really liked that. Two minutes walk into the Cathedral quarter. I have a feeling we will be back.

Helpful?
Thank Stuart L
DMCExeter, Owner at Southernhay House Hotel, responded to this review

Hey Stuart, I hope that you will! It's nice to hear your comments and thank you for pointing out (positively) that we have no lift - this Grade II* house is just not configured for that, although we have full disabled access to the bar, restaurant and ground floor, I should add. We are, indeed, a small team of full... More 

York, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 June 2016

I booked a romantic weekend away for my wife and I as we managed to offload the kids for a couple of days. As my wife and I travelled separately I arrived first and was shown to the room, well, I was shown to the room and left to let myself in ! First impression was of a reasonable room,... More 

Helpful?
Thank craigorange
DMCExeter, Owner at Southernhay House Hotel, responded to this review

Hi Craig I'm sorry that the local noise so dramatically affected your sleep. This is a city centre hotel and the area is fast becoming residential - the noise you experienced came from a nearby block of flats and was unrelated to the hotel. In fact, our Duty Manager (who was also woken by the noise) called the police to... More 

London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2016

Sawday's guides have become my first port of call when visiting a destination and they have not disappointed in their description of Southernhay House! My room was very nice indeed - great bathroom, heated floor and a big shower, it all felt very luxurious. Plus there was a tube of Smarties to enjoy. Breakfast was excellent as were the hotel... More 

Helpful?
Thank Goose42
DMCExeter, Owner at Southernhay House Hotel, responded to this review

I agree; we love the Sawdays ethos and these are the only (paid for) guides we would wish to be in! Thank you for your lovely review; I'm glad the hotel did not disappoint - even if our parking here in central Exeter gives a niggle.....we do have very close managed car parking and also a special rate with the... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Charming boutique townhouse hotel with 10 individual bedrooms, chic cocktail bar, private dining room for parties and informal Club Room for casual dining and meeting. Al fresco eating and drinking on our terraces and secluded garden. Food is modern, local and highly seasonal with daily changing menus. Southernhay House is located in the centre of Exeter just yards from the Cathedral and within easy reach of the University and Quayside. Staff are long-term, friendly and live locally so are able to recommend seasonal and regional activities during your stay. Languages spoken: English, Portuguese, Italian, Russian, Hebrew. ... more   less 

Additional Information about Southernhay House Hotel

Address: 36 Southernhay East, Exeter EX1 1NX, England
Region: United Kingdom > England > Devon > Exeter
Price Range: ₹ 8,438 - ₹ 21,096 (Based on Average Rates for a Standard Room)
Number of rooms: 10
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Also Known As:
Southernhay House Hotel Exeter, Devon
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Questions & Answers

Here's what travellers have asked, with answers from Southernhay House Hotel staff and other travellers.
1 question
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Chichester, United Kingdom
over a year ago

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Questions? Get answers from Southernhay House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Doesn't matter because of the wide variety of styles.”
 of 5 bubbles Five2wns, 2 Nov 2016 | Read review
“Double check to make sure you get the room you booked!”
 of 5 bubbles travellernumber29, 28 Oct 2016 | Read review
“Stay during the week but avoid weekends”
 of 5 bubbles Fulhamfamily, 10 Oct 2016 | Read review
“Ask for a room facing the front of the hotel if you don't wish to hear X Factor auditions!”
 of 5 bubbles danielleg762, 30 Sep 2016 | Read review
“All rooms were good”
 of 5 bubbles PaulN868, 25 Sep 2016 | Read review
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