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Mercure Exeter Southgate Hotel

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Traveller (231)
Room & Suite (140)
Dining (31)
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Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
Hotel deals
Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
Hotel deals
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Reviews (2,186)
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2,106 results
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786
859
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112
46
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786
859
303
112
46
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All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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611 - 615 of 2,106 reviews
Reviewed 23 February 2016

Booked a weekend in the lovely city of Exeter so needed Hotel in striking distance of the attractions. We decided on the Southgate because on the face of it ticked all boxes. Sadly the hotel failed to delivery on a number of levels. On arrival...More

Thank Nick D
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 24 February 2016

Dear Nick D, Thank you for your review and feedback which is appreciated. Please accept my apologies for the shortcomings with your stay I will personally follow up with the reservation and front office team to understand why your booking was not in the system...More

Reviewed 23 February 2016

This hotel is one of the best I have ever stayed in. Great reception, lovely comfortable room, and after a good nights rest, a sumptuous breakfast. The staff are very well trained in making that extra effort that makes your stay memorable for all the...More

Review collected in partnership with Accorhotels.com
Thank ThomasLsrev103
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 23 February 2016

Dear ThomasLsrev103, Thank you for your review and feedback. I'm delighted you had a great experience with us and I will be pleased to share this feedback with the team who I know will be proud to receive this. I hope we can welcome you...More

Reviewed 22 February 2016

I've stayed here before so had no hesitation in rebooking when in Exeter. I think you'll possibly struggle to find anything better at the price and the hotel is so central. I think it is of a very high quality, from reception (with a fire)...More

Thank lauran1902
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 23 February 2016

Dear lauran1902, Thank you for your review and feedback which is greatly received. I'm delighted you had another great stay with us and hope we can continue to welcome you back when you are next in the area. Kind Regards, David Hayden General Manager

Reviewed 22 February 2016

This is a typical Mercure hotel, too big (in our opinion as we prefer less than 20 room hotels) to be really friendly but very good service from all staff, reception, catering and cleaning, and excellent spa and swimming pool facilities. The hotel is just...More

Review collected in partnership with Accorhotels.com
Thank Susan J
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 23 February 2016

Dear Guest, Thank you for your recent review and feedback following your second stay with us. I was delighted to read you enjoyed your stay with us and hope we can welcome you back again in the near future. Kind Regards, David Hayden General Manager

Reviewed 21 February 2016

This is the third time we have stayed here and we had the usual great service from helpful and friendly staff. This time we had a Privilege room - huge bed, Nespresso machine, huge bathroom, free newspapers. The parking does seem high at £12 but...More

Thank Derrick W
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 22 February 2016

Dear Derrick W, Thank you for taking the time to post a review following your stay with us which is greatly appreciated. I'm delighted you enjoyed your stay with us and will definitely be staying with us again in the future. Kind Regards, David Hayden...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 103 - US$ 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 103 - US$ 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (231)
Room & Suite (140)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
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beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
21 October 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Rooms higher up may have a better outlook"
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"First Floor is easy to in and out of hotel, but your view is the parking lot."
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"Odd numbers rooms are probably quitter than even numbers"
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"Face towards the cathedral for a quieter room"
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