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Mercure Exeter Southgate Hotel

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Traveller (231)
Room & Suite (140)
Dining (31)
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Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,188)
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2,108 results
Traveller rating
786
860
303
112
47
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LanguageEnglish
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786
860
303
112
47
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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1 - 5 of 2,108 reviews
A TripAdvisor Member
4
Reviewed today via mobile

Dirty rooms. Rude staff. No attempt to correct the plethora of failings by the hotel. Would never go back. Not at all what I expect from a hotel with this star rating, how they have managed to retain it is beyond me.

Thank A TripAdvisor Member
Hotel's Favourite
Reviewed 1 week ago via mobile

My wife and booked into the Mercure Hotel as Accor members and had a great discounted booking. We booked a classic room with twin beds and was upgraded to the ‘Privilege room’ on our arrival, this was an unexpected surprise and this really made our...More

Thank karlclaire c
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

Dear karlclaire c Thank you for your lovely feedback about your recent stay. It is lovely to see that you enjoyed your stay and found the service and the Hotel to be exceptional. We look forward to welcoming you back to the Hotel soon. Kind...More

Reviewed 2 days ago via mobile

Such comfy beds! Rooms ok a little tatty in parts but clean. Fridge and wonderful shower. Attended a training course at the hotel as well and food service was disorganised. Breakfast great! Hot and a good selection, nice coffee! Drinks at bar very expensive £8.75...More

Thank FionaStorey
Reviewed 4 days ago

Southgate is minutes from the centre of Exeter but in a quiet location, Parking is available but at a charge. Rooms are spacious, well appointed, with a good sized bathroom/ multi shower & wc. Bed comfortable. Kettle but no biscuits ! Water would be a...More

1  Thank JagerPlymouth
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 days ago

Dear JagerPlymouth Thank you for your lovely 5/5 rating of your recent visit to the Hotel. We are all delighted that you enjoyed your stay and loved our great location. I hope that we can welcome you back to Exeter soon. Kind regards Craig Findleton...More

Reviewed 5 days ago via mobile

Stayed here for 3 nights last week and found it to be ideally situated for the town centre and all the bars and cafes. Just located behind the cathedral you have access to what Exeter has to offer . The room was lovely and airy...More

Thank Gus G
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 days ago

Dear Gus G Thank you for your great feedback about your recent stay at the Hotel - it is lovely to be highly recommended. I hope that we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 101 - US$ 201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 101 - US$ 201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (231)
Room & Suite (140)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
21 October 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Rooms higher up may have a better outlook"
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"First Floor is easy to in and out of hotel, but your view is the parking lot."
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"Odd numbers rooms are probably quitter than even numbers"
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"Face towards the cathedral for a quieter room"
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