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Mercure Exeter Southgate Hotel

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Traveller (256)
Room & Suite (145)
Dining (33)
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25 Nov26 Nov
1 room, 2 adults, 0 children
Standard Room
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  • Excellent36%
  • Very good42%
  • Average15%
  • Poor5%
  • Terrible2%
4 Star City Centre Hotel Which Is A Great Base For Exploring The Devon Coast & Dartmoor.
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Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
Free High Speed Internet (WiFi)
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Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Good to know
Centrally Located
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Reviews (2,314)
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All reviews privilege room jacuzzi and sauna leisure facilities car park city centre lovely hotel per day good size walk in shower kippers reception staff nespresso machine on site parking location is excellent third floor few minutes walk standard room
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1 - 5 of 2,226 reviews
Reviewed yesterday

I enjoyed my stay here, only two nights Friday and Saturday. But the clear problem was the lack of staff. The staff that were there were fine, working hard, polite and helpful but there far too few of them. This most obvious at breakfast. I...More

Thank AlexWembley
Hotel's Favourite
Reviewed 4 October 2018

This Hotel is amazing, super rooms, fab pool, sauna etc, stayed here for two nights recently for my friends wedding and it was lovely, only two things I didn't think were great was ; 1) Having to pay £12 per night for parking !!!!! after...More

1  Thank Carol B
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 5 October 2018

Dear Carol B Thank you for your comments about your recent stay at the Hotel. It is lovely to see that you enjoyed your visit and found the Hotel to be amazing. We try to be open and honest about our car parking charges at...More

Reviewed 3 days ago via mobile

Have stayed at a couple of hotels in Exeter including the other Mercure. This one is far superior. The rooms are nicer, great shower and it has a pool and gym although didn’t have chance to use these. The breakfast is excellent and the staff...More

Thank T2142BAgaryb
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago

Dear T2142BAgaryb Thank you for your feedback about your recent visit to the Hotel. It is great to see that you enjoyed your stay, including breakfast. I hope that we can welcome you back to the Southgate again soon. Kind regards Craig Findleton GENERAL MANAGER

Reviewed 4 days ago via mobile

Went for two nights with a friend. Very pleased with the room. We arrived quite late on the first night but the reception staff was very helpful. We asked about the fitness facilities and he pointed out whether they were And the opening times. We...More

Thank Indigomistress
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago

Dear Indigomistress We are delighted to see that you will definately return - it is great to get such positive feedback! I hope that we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER

Reviewed 6 days ago

Reception- No information given on our room such as safety deposit, complimentary mini bar or not, No info given on where breakfast is served, no info given on leisure facilities ie that there were any, where they were, what time they are open to and...More

Thank jasonsuffolk
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 5 days ago

Dear Jasonsuffolk I am really sorry to read your comments about your recent stay, particularly as so many recent comments on this website has mentioned about the friendly service from the team. I would appreciate if you could possibly contact me direct on H6624-GM@accor.com, so...More

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Questions & Answers
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6 November 2018|
AnswerShow all 2 answers
Response from roaming_kiwi58 | Reviewed this property |
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with... More
Helen W
26 October 2018|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello Our accessible bathrooms have the ability for a wheelchair to be wheeled in direct to the shower - there is no lip or separate level for the shower itself and is handy for all users.
Room Tips
"Go to the Hotel Du Vin over the road instead. far superior true 4 star, great service"
6 days ago
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"We had a good room on the first floor. Thick carpets and noise reduced to a minimum. Lifts away from the..."
2 weeks ago
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"Do not stay here"
3 weeks ago
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"AVOID this hotel"
11 Oct 2018
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US$ 89 - US$ 190 (Based on Average Rates for a Standard Room)
accor southgate exetermercure exeter
United KingdomEnglandExeter
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