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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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1,860 Reviews from our TripAdvisor Community

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Showing 1,797: English reviews
Exeter, United Kingdom
Reviewed yesterday NEW

We stayed for a night with our children & grandchildren for a 'special' birthday. Had a brilliant stay at the Southgate hotel, good rooms, lovely part of Exeter and the staff were all so helpful (especially George on reception). Good choice of food at breakfast to suit all palates. We were being treated to a meal elsewhere but judging by...

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Helpful?
Thank lin w
London, United Kingdom
Reviewed 4 days ago NEWvia mobile

I've stayed at this hotel a few times a couple of years ago and I'd forgotten how good it is. It is ideally located and a short walk into the city. Ample parking - at a price. The public areas are clean, tidy and well laid out. The staff are in the main friendly and helpful but I did notice...

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Thank Bob B
Bournemouth, United Kingdom
Reviewed 1 week ago NEW

Nice hotel, staff were helpful. it was clean well appointed and is in a nice part of Exeter. Just a very short walk to the shops and cathedral. The meal in the hotel restaurant was good and service was fine. in general we enjoyed our time at this hotel.

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Helpful?
Thank Mike P
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mike P, Many thanks for sharing your recent experience with us and I am delighted you had such a positive experience. I do hope that you will be able to join us again in the future when you are next visiting the area. Best wishes, Amy Gleadow Operations Manager

Devon, United Kingdom
Reviewed 1 week ago NEW

Great room. Staff very helpful from checkin, bar staff, dining room and checkout Great position. Only downside is the cost of parking, could be a little less expensive. Overall a great hotel with excellent leisure facilities

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Helpful?
Thank Brian999052
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Brian999052, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and were impressed buy the staff as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again...

Isle of Wight, United Kingdom
Reviewed 1 week ago NEW

Not a fan of multiple group hotels, we weakened on the back of this hotels proximity to its city centre location. Ultimately realising a quality room at a competitive price, great. A three day stay in a suite, (Room 187) a quite lovely room recently refreshed room, despite being done so in rather drab greys & beiges,(Shoot the designer) a...

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Helpful?
Thank VanguardAction
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear VanguardAction, Thank you for taking the time to share your recent experience of your stay which I read with pleasure. I am delighted that you were overall happy with your experience but it clear that there are some areas that require some re-training and re-focus so that we may better our serve our guests; thank you for bringing this...

Taunton, United Kingdom
Reviewed 1 week ago

We were very pleased with the room and hotel, ideally situated near the cathedral and shops as well as the quay side which is within easy walking distance. It's well worth including breakfast in your booking, an excellent range of food, polite and efficient staff and as well as the buffet style food they offer a selection of breakfast food...

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Helpful?
Thank Gwyn C
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Gwyn C, Thank you for your review and feedback which is greatly appreciated. I was pleased to read you had a good experience whilst staying at the hotel and I hope we can have the pleasure of welcoming you back to the Southgate hotel soon. Kind regards, Amy Gleadow Operations Manager

Chippenham
Reviewed 1 week ago via mobile

Location is good rooms are on the whole clean , I was put in a room I was not happy with the outlook and mentioned to staff who had no problem moving me, the thing that stood out the most which I found very impressive was the staff and there attitude, The Customer Service here was incredible so good to...

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Helpful?
Thank VF428
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear VF428, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and were impressed buy the staff as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again...

Bristol, United Kingdom
Reviewed 1 week ago

We stayed here for a night as a base to explore Exeter. The hotel is in the centre of the historic district and has its own car park. Check in was pleasant and our room was a good size with a desk to work at as well as a seating area. Wifi was good and there was an abundance of...

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Helpful?
Thank MarcusHurley
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MarcusHurley, Thank you for taking the time to review your recent stay. I do hope that you will give us the opportunity to welcome you back to the hotel in the not too distant future. Best, Amy Gleadow Operations Manager

Warrington
Reviewed 1 week ago

I booked this hotel as a last minute trip to Exeter from Warrington so I could collect a bike for my son. It is the 2nd time I've stayed at this hotel, the first being on business a year or so ago. This time, I arrived very late (1am) The night porter was very helpful and checked me in quickly...

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Helpful?
Thank WarringtonBaz
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear WarringtonBaz, Thank you for taking the time to review your recent stay and I am delighted that you had such a positive experience. I do hope that you will give us the opportunity to welcome you back to the hotel in the not too distant future. Best, Amy Gleadow Operations Manager

Plymouth
Reviewed 1 week ago via mobile

Stayed in this hotel for 2 nights bed and breakfast as a Christmas present from the in laws. Had some issues finding the exact location as two different sat navs sent us round in circles (5 times!!). When we arrived the staff in reception were very welcoming. The reception was very warm and tastefully decorated with a lovely open fire...

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Helpful?
Thank TeresaCPlymouth
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear TeresaCPlymouth, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to be welcoming and informative as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: ₹ 6,501 - ₹ 10,384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we upgraded to a Privilege room which was lovely.”
 of 5 bubbles 321linw, 23 Jan 2017 | Read review
“Try for a suite, be friendly and negotiate a rate Room 187 Excellent.”
 of 5 bubbles VanguardAction, 17 Jan 2017 | Read review
“Even if your disabled and all the disabled rooms are booked,when you intend to travel.You can have a spacious family room.”
 of 5 bubbles alienrobocop, 9 Jan 2017 | Read review
“being where the location is I find all the rooms quiet”
 of 5 bubbles dillyboy, 20 Dec 2016 | Read review
“Normal room, don't pay to upgrade”
 of 5 bubbles Tonyjac, 9 Dec 2016 | Read review
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