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Mercure Exeter Southgate Hotel

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Traveller (248)
Room & Suite (144)
Dining (32)
Overview
Hotel website
Southernhay East, Exeter EX1 1QF England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
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Offers from Mercure Exeter Southgate Hotel
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,291)
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2,203 results
Traveller rating
809
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324
124
54
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LanguageEnglish
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809
892
324
124
54
Show reviews that mention
All reviews privilege room jacuzzi and sauna leisure facilities car park city centre lovely hotel per day good size walk in shower reception staff nespresso machine on site parking location is excellent third floor few minutes walk public areas buffet style
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1 - 5 of 2,203 reviews
Reviewed 3 days ago via mobile

I would expect better of a Mercure hotel in this price range. Room service trays had not been cleared away from the previous evening / morning (this at 15:30 and on all floors). And not just the odd one or two. Wine stain on wall...More

Thank thesetter
Hotel's Favourite
Reviewed 26 August 2018 via mobile

Had a peaceful stay here for one night before we flew out of Exeter Airport the next day. We used the hotel pool which was very nice. We had a upgrade for the room which was very nice and spacious. We all had a good...More

Thank fivestarsupplies
Response from Craig F, Manager at Mercure Exeter Southgate HotelResponded 28 August 2018

Dear fivestarsupplies, Many thanks for your recent review. I am delighted that you had a good nights sleep and enjoyed your room and the hotel facilities. I do hope that we will have the opportunity to welcome you back to the hotel in the not...More

Reviewed 3 days ago via mobile

Stayed for just one night. Room was clean and had everything we needed. Staff in the bar were helpful in recommending places to eat and drink nearby. Breakfast was slightly disappointing for a hotel of this standard and was more like you’d expect in a...More

Thank MossyCardiff
Reviewed 3 days ago via mobile

I popped into the bar to get a cup of coffee. I stood waiting for around 15 minutes before a girl came to the bar, I asked her for a coffee and she bluntly said yes then disappeared, never to return. I waited for a...More

Thank amandajane123
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 3 days ago

Dear amandajane123 Thank you for your feedback. I can only apologise for this shortfall in service and assure you that this will not happen again. I have spoken to both the Operations Manager and Food & Beverage Manager with regards to your comments and will...More

Reviewed 5 days ago via mobile

Just checked in to be allocated a room for people with a disability. The paintwork chipped, dirty. Wet room, no bath or shower cubicle, nowhere to place our toiletries. The hall carpets are dirty, the paintwork along the hallway is chipped and dirty. We booked...More

Thank Michelle H
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 3 days ago

Dear Michelle H I have looked into your comments - I am sorry that we did not meet your expectations on this occasion. You have made a reservation which was advance purchase, which means that payment is taken at the time of booking and is...More

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About
Description
4 Star City Centre Hotel Which Is A Great Base For Exploring The Devon Coast & Dartmoor. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Air Conditioning
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
154
Price range
US$ 96 - US$ 201 (Based on Average Rates for a Standard Room)
Also Known As
Accor Southgate Exeter
,
Mercure Exeter Southgate Hotel Devon
Location
United Kingdom > England > Devon > Exeter
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
154
Price range
US$ 96 - US$ 201 (Based on Average Rates for a Standard Room)
Also Known As
Accor Southgate Exeter
,
Mercure Exeter Southgate Hotel Devon
Location
United Kingdom > England > Devon > Exeter
Photos
Traveller (248)
Room & Suite (144)
Dining (32)
Pool & Beach (2)
Business Centre & Event Rooms (3)
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Questions & Answers
Ask a question
Claire M
Hi, I have been looking at the prices on a search site for hotels that this wont let me type and I don't understand why their is such a massive difference in price if you add breakfast or not i.e on the 24-27th of October if you do free cancellation or not with breakfast it is between 71-72 cheaper to not add breakfast but then goes on to say you can have breakfast added for just £10...This is utterly ridiculous and suggesting that breakfast costs up to £72?.. Is this an issue on booking I am not sure as your company clearly liases with them in regards to your prices. Can this be looked into as I am sure this is what you will see for all other months too Fortunately I am a member with accor where it is better value but most noticeably you don't get the 70+ price difference when you add breakfast included or not Regards Claire
12 August 2018|
AnswerShow all 2 answers
Response from gillian o | Reviewed this property |
I was very disappointed in this hotel. It is very expensive then there is £12.00 added for parking. Also if you take a dog it is £15.00 each dog which didn’t say when I was booking. Food also expensive but the breakfast was... More
0
Votes
Natalie B
28 July 2018|
AnswerShow all 5 answers
Response from Craig F | Property representative |
Hello We do charge £12 per overnight at the Hotel for guests and £2 per hour for day customers. Unfortunately we do not provide complimentary carparking.
0
Votes
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Room Tips
"AVOID this hotel"
Paddyoyo
1 week ago
Read review
"Look elsewhere and certainly don't pay extra for a privilege room."
adz13091982
2 weeks ago
Read review
"Don’t stay in room 18!"
Jackrussell871
3 weeks ago
Read review
"Opt for a larger room"
lizanneSurrey
24 Aug 2018
Read review
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