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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,531 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
Wirral, United Kingdom
Reviewed 13 July 2015

A lovely modern hotel in the heart of a roman city. The room had everything needed for a comfortable stay, the view of the Welsh hills was beautiful. Food in the restaurant was great, and although very busy at breakfast the staff coped well. The bar area was spacious and relaxing enabling us to enjoy cocktails and nibbles after a...

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Helpful?
1Thank Diane B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, I am delighted that you had an enjoyable stay with us and I appreciate you taking the time to review the Crowne Plaza. We hope you come back and visit us again. Kind regards Peter Gregory Operations Manager

Edinburgh, United Kingdom
Reviewed 12 July 2015

Stayed at the Crown Plaza Chester Friday and Saturday night. The staff were fantastic, very friendly and helpful. Especially Tom from reception who helped us to get a reservation at a restaurant last minute on such a busy weekend. Rooms were spotless and decent breakfast with plenty of choices. would definitely return.

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Helpful?
2Thank Gillian M
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing the Crowne Plaza Hotel. My staff will be very pleased that you had a great time during your stay. We look forward to seeing you again soon Kind regards Peter Gregory Operations Manager

Brighton
Reviewed 12 July 2015

I stayed 3 night here for a conference recently. The staff were friendly and efficient and they got me aquiet room on request. The room was comfortable and quiet, except for the room doors which you cannot close silently. Wifi coverage is fine. The breakfast was tasty and and varied. The conference rooms were mostly pleasant, although the screen between...

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Helpful?
Thank groucho007
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your conference stay in our hotel. We are aiming for nothing less than perfect when it comes to organising events, and I delighted to see that you were pleased with our services. Your constructive comments have been taken onboard and will be used to improve guest experinece in the future....

Reviewed 12 July 2015 via mobile

PARKING There is a hotel carpark which was full when we arrived. We were directed to a carpark right next to the hotel, which had no operational barriers. We were given a scratch card type ticket permitting us to park in the carpark for the night. There were no physical barriers or deterrent against theft or vandalism. When we left,...

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Helpful?
1Thank Kalvin B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your comments, it is always good to receive feedback from our guests. My staff and I are very concious of the security of our customers and we have procedures in place to make sure that the hotel is a safe place to visit. We regularly patrol all areas of the hotel and have security cameras...

Reviewed 7 July 2015 via mobile

All the staff were very friendly and the food in the hotel was excellent. very close to the main town centre and the beautiful cathedral. There's plenty to do and see as visitors we wondered down to the race course and had lunch in the 1539 restaurant.

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Helpful?
Thank Natalie LJ H
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you, I really appreciate your feedback and I know my team does as well. I hope that you will come back and visit us again soon. Kind regards Peter Gregory Operations Manager

London, United Kingdom
Reviewed 1 July 2015

The Crown Plaza is decent place to stay in the centre of town with friendly staff, clean good sized rooms, and a decent breakfast buffet. I would say the dinner is overpriced for what it is, but there are plenty of restaurants near by to go to. The gym and pool look good, but I've not yet tried them out.

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Helpful?
Thank michaelmoulsdale
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your helpful review. I am glad you enjoyed your stay with us and I am looking forward to see you again soon in the near future. Kind regards, Peter Gregory Operations Manager

London, United Kingdom
Reviewed 30 June 2015

The Crowne Plaza, Chester is a modern, formulaic hotel, with a rather ugly entrance if arriving by cab. The rooms are rather tight for space, even on the executive floor. However what makes the hotel are the genuinely brilliant staff. They could not be more friendly and helpful even on a busy Race Day. My wife was feeling unwell one...

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Helpful?
Thank Mark G
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for staying with us and leaving a review. I am delighted that your stay was so enjoyable, and I will make sure I convey your kind comments to our team, especially Amy, they will greatly appreciate being recognised and praised. I hope we will have the chance to welcome you back on the next Race meeting...

Reviewed 30 June 2015 via mobile

Visited for family birthday, service was excellent , staff friendly, rooms were clean, biggest bed I've ever seen . Had two year old in our party, were given a room in the 'quiet zone' without having to ask. Really good Tapas , and great selection of breakfasts. Perfect location, parking at hotel limited but public car park literally next door.

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Helpful?
Thank Chriss W
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, What a great review, thank you for sharing it on TripAdvisor. It's lovely to see you had such a nice Birthday celebration weekend, our staff was attentive, and that you enjoyed our tasty food in our Stables Bar and Grill. I certainly hope you'll be back soon! Kind regards, Peter Gregory Operations Manager

Sunderland, United Kingdom
Reviewed 28 June 2015

We arrived at the Hotel about 1.45pm and the room was ready. The room is quite small but well maintained and clean. The room was very warm but cooled with the Air con. The room walls are paper thin and you can hear everything. The view from the room was rubbish but the hotel is in a great location for...

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Helpful?
Thank MackemJStu
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for sharing your review. I am delighted to see that our team has once again delivered what we are aiming for: friendly, seamless service, so that happy customers like yourselves choose to come back. Looking forward to see you again soon, Kind regards, Peter Gregory Operations Manager

Ilkley, United Kingdom
Reviewed 28 June 2015

We booked a last minute trip to see Chester and choose this hotel as it was good value for money compared to other similar hotels in the city. We had no problems finding a car park space when we arrived. Our room was pre paid but we did go along with offering our credit card number over again in case...

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Helpful?
2Thank Lynne L
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay. It's great to see you have enjoyed your short break with us, our hotel indeed offers great value right in the heart of the city. I hope you will return to us in the near future again. Kind regards, Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 7,588 - ₹ 15,843 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
20 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 28 Jan 2017 | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
“Pay the extra and upgrade to executive room”
 of 5 bubbles colemen, 15 Jan 2017 | Read review
5 of 5