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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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1,556 Reviews from our TripAdvisor Community

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Showing 1,524: English reviews
Leeds
Reviewed 5 September 2015

Hotel is a typical 4 * within a very short walk of the Watergate area. The reception staff checking in and out were fantastic. Really efficient, friendly and helpful. The 4 out of 5 score is for them....not the restaurant staff. The room was a bit disappointing- it was a non smoking room but there was a smell of smoke...

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Helpful?
Thank Tracy S
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. Your feedback helps us become a better hotel. Rest assured that the issues that you encounted durring your stay are not the standard that I expect from my team. I will discuss your suggestions with my restaurant manager and hopefully if you do visit us again you will have a much better experience....

Stoke-on-Trent, United Kingdom
Reviewed 4 September 2015

It was very much a last minute decision to get away for a few days and ended up finding the Crowne Plaza in Chester. Being last minute, not quite sure what we would expect but I was pleased from the first moment. The greeting we got at reception was very thoughtful and professional. There was very small problem...the room we...

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Thank sneady1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for reviewing the Crowne Plaza in Chester. I am glad that you enjoyed the little extras we provide and my team will be very plaesed to read what a good impression they made with you. We look forward to seeing you next time you visit Chester. Kind Regards Peter Gregory Operations Manager

Manchester, United Kingdom
Reviewed 1 September 2015

Stayed for one night. Reception welcome and checkout excellent by the two animated male reception staff. Rooms spacious with enormous bed and good facilities. Pool small, spa was nice. Bar area a nice open space with modern décor. Bar staff need to learn the passion and enthusiasm of reception as they let down the quality of the hotel, not smiling...

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Thank Sensiblevisits
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am glad you have had a pleasant stay, and I will discuss your comments with the relevant departments to further improve our service. I hope you will return soon, Kind regards, Peter Gregory Operations Manager

Nottingham, United Kingdom
Reviewed 1 September 2015

There are pro's and con's to this hotel, the pro's, well located , a short walk to the middle of the city sights, once you locate a staff member they are friendly and helpful, rooms are clean and well stocked with towels and toiletries.The food in the restaurant at both breakfast and evening meals was good quality cooked well and...

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Helpful?
Thank tracey s
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for reviewing our hotel. I am happy that you would choose to return in the future based on your experience, and I can only apologise for the small issues you had. The front desk can become extremely busy at peak times and we are working on ways to reduce waiting time durring these periods. Please keep...

Douglas, United Kingdom
Reviewed 1 September 2015 via mobile

Stayed a few times, never been disappointed. Nice hotel, rooms clean & modern. Good breakfast with plenty to choose from & nice quality. All the staff I've met have been very helpful & couldn't do enough for you. Great central location in easy walking distance of many restaurants & shops.

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Thank Bugane
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It is a great pleasure to see a satisfied returning guest like yourself and I can assure you that we are constatly seeking opportunities to further improve our guest experience and provide the best possible service. I hope you will keep coming back for a long time. Kind regards, Peter Gregory Operations Manager

Maenclochog, United Kingdom
Reviewed 1 September 2015 via mobile

So we booked into this hotel on 27th Aug with our 2 children aged 10 and 14. We had an executive club room which we found to be very clean and modern! In the price of the room there was free alcoholic drinks between 5 and 8pm, free soft drinks for the kids 24/7 and free continental breakfast which was...

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Thank SarahArwel
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your amazing review. I am delighted that our team's efforts to make our guests' stay unforgettable have truly shown on this occasion and I will make sure I pass your kind comments to Amy as well. We are looking forward to see you again soon. Kind regards, Peter Gregory Operations Manager

NW ENGLAND
Reviewed 1 September 2015 via mobile

Spent the weekend here for my wife's 40th birthday. On arrival it and check in at reception it was a pleasant experience, we were staying in one of the club rooms which was ok . The room itself was small and the double bed was tiny , considering the cost of the room . The bar area was lovely ,...

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2Thank ANDYNwengland
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your valuable feedback. I am glad you have found most of our facilities welcoming and our service great. I have taken onboard your constructive comments of areas of improvement. I hope we can see you again in the near future. Kind regards, Peter Gregory Operations Manager

Aberdeenshire, United Kingdom
Reviewed 31 August 2015

Service was very good. Hotel room was a little tired and noisy from outside ( bars clubs etc) on Saturday night. Breakfast was nice. An enjoyable stay but think I would give somewhere else a try if I stayed in Chester again.

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Thank kimaber
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for posting your review here on Tripadvisor. Whilst it is great to see that you have enjoyed your stay, I apologise for the street noise that is normally not affecting our bedrooms as they are on a higher level, over Chester Races it may indeed become noticeable sometimes. We would like to see you returning in...

York, United Kingdom
Reviewed 31 August 2015

Stayed at this hotel several times. Great location as its in the middle of Chester so no need to be messing around with taxis. Stayed for two nights with breakfast included. The breakfast was very good with a large choice of hot and cold food and seemed to be well organised. Car park can be a bit problematic, the entry...

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Helpful?
Thank Paul175T
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza. I am delighted that you enjoyed our hotel, the breakfast is fantastic isn't it. I am sorry to read about your problems parking, I will discuss this with my team to see if we can get this more organinsed during busy periods. I look forward to seeing you again...

Manchester, United Kingdom
Reviewed 31 August 2015 via mobile

We stayed over for a weekend in Chester and paid £179 per night. The room dad on the 1st floor and didn't have much of a view and was not a particularly big room considering we had a toddler with us. The location is excellent and within 50 metres you are on one of the shopping streets in the centre....

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Thank Sui E
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza. I am delighted that you were able to take advantage of our great location to visit Chester. I do hope that we will see you next time you come to stay. To make it even better value call the hotel or visit our website for special deals. Kind regards...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 7,547 - ₹ 17,610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
15 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
1 month ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think the location of the room has any benefits/drawbacks”
 of 5 bubbles barney1954, 17 Mar 2017 | Read review
“We were on the first floor and it was nice and quiet”
 of 5 bubbles susanj813, 13 Mar 2017 | Read review
“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
 of 5 bubbles Gazza346, 22 Feb 2017 | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
5 of 5