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Grosvenor Pulford Hotel & Spa

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1,488 Reviews from our TripAdvisor Community

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Showing 1,481: English reviews
Oswestry UK
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 days ago NEW

We booked our room nearly a year ago to attend a wedding organised by professional organisers at the hotel for the bride and groom. The wedding was for 2.00pm, but the hotel does not let wedding guests have rooms before 2.00pm. This is absolutely preposterous!! We were lucky and our room was ready earlier. All hotels we have been to... More 

Helpful?
Thank MAZIAN
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Many thanks for your review, following your recent stay with us. I know that you emailed the hotel on 28th November, with your issues and I personally replied on 29th November, and I am more than happy to share my response on this forum as well. Our check in time of 2pm is fairly consistent with other hotels in both... More 

Denbigh, United Kingdom
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

had a great stay at this hotel. Friendly staff who made sure every need was met. Spa great. Food superb- ate in the bar on Saturday night and Ciro's on the sunday- don't have a starter if you want to fully enjoy the carvery. Reception brilliant and room every thing we needed. Clean, modern and warm. Couldn't fault anything at... More 

Helpful?
Thank roxydog6871
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Many thanks for your 5* review, following your recent stay with us at The Grosvenor Pulford Hotel & Spa. It was really nice to read your review and to see that everything met your expectations, and that the food, bedrooms and staff all made it an enjoyable stay with us. Once again many thanks for your review, and I do... More 

Oxfordshire, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

Not knowing what to expect on entering the car park I was instantly impressed by what I saw on the inside of the building. On entering through the Nelson's bar I was captivated by the decor and ambience created by the lighting and furnishing, a result as I was happy to immediately put my bags down and enjoy a few... More 

Helpful?
1 Thank everard02016
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Many thanks for your 5* review, following your recent stay with us at The Grosvenor Pulford Hotel & Spa. It was really pleasing to read your fantastic review of us, and it was good to see that you had made the right choice by choosing to stay with us, and that it was the best hotel that you have stayed... More 

Wirral
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 days ago NEW

Stayed for one night with Dinner and Breakfast. A stay to remember. My wife and I celebrated our 30th wedding anniversary, an occasion we'll remember forever. Check in was friendly and efficient and we had a free 'upgrade' to a family room / mini suite in room 36. When we arrived at the room I had some concerns regarding the... More 

Helpful?
Thank Mark19449
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Mark, many thanks for your review, following your recent stay with us to celebrate your 30th Anniversary. It was nice to see that overall you enjoyed your stay with us, and that the team in Nelson's and Ciro's managed to look after you. I will ensure your kind comments are relayed to Renata as well. I am also sorry that... More 

1 review
Reviewed 5 days ago NEW via mobile

Loved our stay here food fabulous ,service and staff very welcoming and professional and rooms very comfy loved the bed and pillows were dreamy . Can recommend the Hamman massage in the spa the afternoon tea was lovely . We ate in the restaurant in the hotel and the food was delicious an extensive wine list we chose the house... More 

Helpful?
Thank Gilly B
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Gilly, many thanks for your 5* review, following your recent stay with us at The Grosvenor Pulford Hotel and Spa. It was nice to see that your romantic break was everything that you had expected it to be, and that your time with us met your expectations. It is always nice to get praise about the facilities that we have... More 

Wakefield, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW via mobile

This is the 4th time we have stopped at grosvenor pulford and it still lives up to our high expectations. The reception staff are very welcoming, friendly and efficient with David being especially helpful and understanding on the second day of our visit. The restaurant and food were fantastic with the added bonus of having Sunday lunch which was lovely.... More 

Helpful?
Thank 33loubo
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Many thanks for your 5* review, following your recent stay with us at The Grosvenor Pulford Hotel & Spa. It is always nice to welcome back returning guests, and it was pleasing to see that you found all of the reception team to be welcoming and friendly. I also thank you for your kind words for me, it is always... More 

Borehamwood, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 days ago NEW

Recently spent a day at the Spa by Kasia. Beautiful, spotless spa with every detail thought of. Shame it was too cold to take in the gardens but they looked spectacular. We were greeted and, although we were left to wait a bit too long, given complimentary tea and hand towels. Eventually, we were shown around and left to change.... More 

Helpful?
Thank Shosh26
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Many thanks for your 5* review, following your recent Spa day at Spa by Kasia. It was pleasing to read your review and to see what an enjoyable Spa day you both had with us. We do indeed have a lovely Spa and this is certainly complimented by the amazing Asian Sensory garden, and it was nice to read that... More 

1 review
Reviewed 1 week ago

We were made very welcome by all of the staff from beginning to end and had a totally relaxing break. The room was spotless and the food was excellent....I will be recommending this hotel to all of my family and friends and will be coming back.

Helpful?
Thank Paul B
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Paul, many thanks for your 5* review, following your recent stay with us at The Grosvenor Pulford Hotel & Spa. It was really pleasing to read your review, and to see how much of a relaxing time you had with us, and that everything met your expectations as well. It was nice to read that you will be recommending us... More 

1 review
Reviewed 1 week ago via mobile

My husband booked this hotel for our wedding anniversary. We stay in many luxury hotels this being the reason we booked this one. On arrival the hotel looks fantastic but that's where it stops. The staff are miserable, unhelpful and unapproachable especially reception staff. The food was bland over cooked and tasteless. We ordered breakfast for 7:30-8 it came at... More 

Helpful?
Thank kim k
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Kim, many thanks for your review, following your recent stay with us. Firstly I am sorry that on this occasion we did not meet your expectations, and I do think that I also personally spoke to your husband during your stay as he had booked an Executive room, however thought that he had booked the bridal suite, which was not... More 

Wakefield, United Kingdom
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 week ago

Just came back from two nights at this lovely hotel about 15 minutes drive away from the historic Chester. It is situated in a small village surrounded by countryside. We received a very friendly welcome on arrival with an open, warm and welcoming reception. We stayed in a lovely, spacious room. Very clean, great toiletries and good quality tea/coffee making... More 

Helpful?
Thank Helen W
David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & Spa, responded to this review

Helen, many thanks for your review, following your recent stay with us at The Grosvenor Pulford Hotel & Spa. It was really pleasing to read your review and to see how much you enjoyed your time with us. It was good to see that you enjoyed a lovely warm welcome to the hotel, and that the bedroom also met your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The award winning Grosvenor Pulford Hotel & Spa with its beautiful 19th Century original building has been tastefully and expertly extended to incorporate a vast range of facilities and accommodation. Nestled in the Cheshire countryside this hotel is ideally located just a five minute drive from Chester's historic city centre, yet a stone's throw from the border of Wales. Privately owned, this four star hotel offers 73 bedrooms all with en-suite facilities, while two restaurants provide guests with a choice of dining. The AA Rosette awarded Ciro's Brasserie is a magnificent Mediterranean themed restaurant specialising in modern European cuisine cooked using fresh, seasonal, local produce, while Nelson's Bar, the hotel's gastro-pub offers traditional ales and a wide selection of bar meals. Within the hotel is also Spa by Kasia, the North West's most exclusive and opulent spa. This luxury retreat offers 6 indulgent treatment suites, 3 relaxation rooms, a couple's VIP suite, traditional Hamman, Roman style swimming pool, Jacuzzi, steam room, sauna, gymnasium, outdoor tennis court, Spa Boutique, Spa Eatery, and the unique and stunning Asian Sensory Garden. This welcoming hotel, with its stunning backdrop of the welsh mountains, is the perfect base from which to explore the beauty of Wales, Cheshire, the famous Roman city of Chester and The Wirral. There is an abundance of local attractions in and around the surrounding area, which include Chester Cathedral, Chester Race Course, Chester Zoo, Blue Planet Aquarium, McArthur Glen Designer Outlet, Beeston Castle, Castles of North Wales, Tatton Park, Ness Botanical Gardens and many more! The hotel offers ample free parking and complimentary internet access throughout and is easily accessible from the motorway network A55, M53, M56 and M6, and the international airports of Manchester and Liverpool. ... more   less 

Additional Information about Grosvenor Pulford Hotel & Spa

Address: Wrexham Road, Chester CH4 9DG, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 7,637 - ₹ 15,546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grosvenor Pulford Hotel & Spa 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Grosvenor Pulford Hotel Chester
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford Chester
Hotel Grosvenor Pulford
Grosvenor Pulford Hotel & Spa Chester, Cheshire
Hotel Style:
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#3 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#5 Luxury Hotel in Chester
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“standard rooms more than adequate. Arrive at 2pm if staying for one night to get full use of spa facilities”
 of 5 bubbles roxydog6871, 1 Dec 2016 | Read review
“ask to not have to walk too far to reach you're room”
 of 5 bubbles littleponco, 8 Nov 2016 | Read review
“We were on the second floor which we found quiet clean and very comfortable nice view over the atrium.”
 of 5 bubbles sandimg2016, 2 Nov 2016 | Read review
“My room seemed very large to a lot of my friends, I was over the other side of the hotel, room 415”
 of 5 bubbles , 1 Nov 2016 | Read review
“Worth the extra for an upgraded room.”
 of 5 bubbles deborahhudson2, 24 Oct 2016 | Read review
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