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Mercure Chester Abbots Well Hotel

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Traveller (165)
Room & Suite (69)
Dining (15)
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Overview
  • Excellent24%
  • Very good36%
  • Average23%
  • Poor11%
  • Terrible6%
Travellers talk about
“park and ride”(184 reviews)
“health club”(30 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,657)
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107
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All reviewspark and ridehealth clubleisure facilitiesevening mealbar pricesbreakfast was buffet stylecity centresteam roomcheshire oaksboth nightstea and coffeetwo night stayenjoyable staystayed here for one nightweekend breakyogurtcanal
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391 - 395 of 1,639 reviews
Reviewed 18 October 2016 via mobile

Just what we needed, spacious family room for 2 adults and 2 children. Super clean, super relaxing, very helpful friendly staff. Amazing pool, scrummy all you can eat breakfast buffet and a Harvester pub oposite! In a nutshel a true jem and super close to...More

Thank Misseirs
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 24 October 2016

Dear Misseirs, Thank you for a 5 star review! It's lovely to hear that you and your family enjoyed your stay. We are very lucky with our location, as you mention the City Centre, Chester Zoo and Cheshire Oaks are all minutes away. I hope...More

Reviewed 10 October 2016

Have stayed before and it's declined in standard. We will not stay again. Scum around the swimming pool, hard pillows and poor power hair dryer. The food was good but the drinks were a crazy high price. We were going to eat in the hotel...More

Thank mj1303
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 13 October 2016

Dear mj1303, Thank you for taking the time to write a review following your recent stay. I'm sorry you were disappointed with you stay but thank you for your feedback. I will ensure that we evaluate all of your comments. Please don't hesitate to contact...More

Reviewed 7 October 2016 via mobile

Called in with a colleague for a quick coffee & business meeting. Lots of parking, good casual seating area. Wifi was a bit of a pain to get on to but overall ok. If you don't know it's there you easily drive past it.

Thank Businesstravels1114
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 10 October 2016

Dear Businesstravels1114, Thank you for your positive review. We are a great place for a meeting, with plenty of parking and good coffee! I hope you will use us again very soon, Bethan Johnston General Manager

Reviewed 6 October 2016 via mobile

Reception area and front very nice. Staff average. Receptionist didn't even know what time check Out was. Room TINY although clean. Expensive drinks and food. Wedding going on so nowhere to sit and have a drink, had to stand. Very OK stay overall.More

Thank Abbiejay
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 17 October 2016

Dear Abbiejay, Thank you for taking the time to write a review following your stay. I apologise if there were aspects of your stay that you were disappointed in but I am grateful for your positive comments about housekeeping and reception area. Do let me...More

Reviewed 5 October 2016

We recently visited this hotel as part of an organised group and while the entertainment was first class the food was a total disgrace with food that was inedible when I complained to the management my complaint was totally ignored all in all I would...More

Thank bernard c
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 10 October 2016

Dear Bernard, I am sorry to hear that you were disappointed with the food you received at the event you attended and I must apologise if you felt that your complaint was not fully dealt with. We take food quality very seriously and are regularly...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$ 73 - US$ 233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#15 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
Details
Price range
US$ 73 - US$ 233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#15 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
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Traveller (165)
Room & Suite (69)
Dining (15)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
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Lcm91xx
19 March 2018|
Answer
Response from kez482 | Reviewed this property |
Yes they do
0
Votes
linabelina
19 March 2018|
AnswerShow all 3 answers
Response from Tat30 | Reviewed this property |
Sorry I did not have treatments
0
Votes
Room Tips
"Far end of the corridor means less guests walking past"
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"Ask for a room with proper clothes storage, if staying more than overnight"
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"Rooms were very nice"
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"Don't book"
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