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The big mistake we made was not having read the critics of this place before.No wifi in room, terrible shower, uncomfortable bed and poor pillows. But the worst thing was the noise of the place, paper wall
I was familiar with the Dene Hotel from years ago having lived in Chester for a long time, so I thought it would be a good place to stay for an overnight visit. We got a great deal on the price. The room was ok,...More
I had some reservations after reading the reviews but was pleasantly surprised. It's a lovely old building and yes, it may need some redecorating but it was very clean and comfortable. We had a full English breakfast and it was lovely. The staff are very...More
Booked on booking.com so got a cheap nights stay. We had a Superior Double room but it missed some basics. There was no grab handle and the shower was over bath and a bit slippy. We liked the grandness of the room, high ceilings etc...More
Thank Karen F
Response from Pmc_11, Manager at Dene HotelResponded 16 August 2016
Dear Guest, thank you so much for taking the time to leave feedback on our booking website and tripadvisor. We really appreciate all the feedback we receive as it enables us to constantly improve our services. The curtains have been resolved and we're sorry this...More
This was possibly the worst hotel I have ever stayed in there was dirty underwear behind the bed!!! and the toilet had not been flushed, lime scale all over bathroom, dust everywhere, carpets dirty, smelt of odour. Would not recommend this hotel to anyone.