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Dene Hotel

Booking.comUS$ 52*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Dene Hotel
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469 Reviews from our TripAdvisor Community

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Showing 463: English reviews
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Llandudno, United Kingdom
Reviewed yesterday NEWvia mobile

This was a late booking through Booking.com and we had been led to believe that the room was greatly reduced. At £80 a night for an ordinary twin room, we thought it would be value for money. The hotel is shabby, in need of a make- over and has no warmth about it at all. The first night we had...

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Helpful?
Thank Elizabeth D
Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago via mobile

Really disappointed with this hotel. When you first walk in it looks quite nice in the reception/bar area but then you walk through a big old fashioned door and it's like you walk into a different era! So old fashioned! Fusty smell, creaking floors etc. The only one good thing I can say about the hotel is that the staff...

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Helpful?
Thank D3864OChelenh
Pmc_11, Manager at Dene Hotel, responded to this review

Dear guest, thank you for taking the time to leave feedback after your stay. We truly value your comments regarding the hotel however we have kept all the original features of the Edwardian house aswell as extending the front of the building which is agreed much more modern. We are sorry to learn you won't be returning but are grateful...

UK
Reviewed 3 weeks ago

Stayed here for three months whilst working in the area. Big car park. Good location, just over a mile from the M53 and just over a mile to Chester town centre. Local shops within easy walking distance with everything you could need. Very friendly staff. Rooms whilst not the biggest were clean and ensuite. Free internet. Overall great value for...

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Helpful?
2Thank Rabbit2
Pmc_11, Manager at Dene Hotel, responded to this review

Dear guest, thank you so much for your feedback. We really appreciate your comments as it helps us to continually improve our services. We are truly glad you enjoyed your stay and hope to see you again in the near future.

Beverley, United Kingdom
Reviewed 3 weeks ago

The room was clean but well used. The kettle leaked, the radiators were rusty.There was chipped paint patched up ceiling beds that were lumpy but to be fair I had a good nights sleep. It is about a 20 minute walk to town but is in a nice setting. Booking in was efficient and the breakfast was good but had...

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Helpful?
Thank Rowenigel
Pmc_11, Manager at Dene Hotel, responded to this review

Dear guest, thank you for taking the time to leave feedback after your stay. We truly value your comments as a guest at our hotel. We are glad you enjoyed most aspects of your stay and hope to see you again in the near future.

Reviewed 4 weeks ago via mobile

We came to Chester for a couple of days away and booked in here, for £45 we weren't expecting anything exciting but it was only for sleeping. The room was fine and had everything we needed and the bed was comfortable. The problems we're the noise, you can hear absolutely everything. People leaving it half 6, room service knocking on...

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Helpful?
Thank Joe S
Pmc_11, Manager at Dene Hotel, responded to this review

Dear Joe, Thank you so much for your feedback, we really appreciate your comments as it helps us to improve our customer service. We have taken your feedback extremely seriously and hope to see you again in the near future.

Stafford, United Kingdom
Reviewed 4 weeks ago via mobile

I visited for a two night mid week break with my daughter aged 11. After booking and checking the reviews I was very worried but thankfully our experience was very different to the bad reviews. We stayed in an executive double (room 10) which had a double bed, small sofa, coffee table, desk and bedside tables. The sides of the...

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Helpful?
Thank jackie m
Pmc_11, Manager at Dene Hotel, responded to this review

Dear Jackie, thank you so much for your review. We are so grateful for your feedback and glad you enjoyed your overall stay. We appreciate your comments and have taken all of your points on board. We hope to welcome you again to The Dene in the near future.

Reviewed 17 April 2017 via mobile

Just came back from easter w/end at the Dene. Hotel is less than 15 min walk from train station 20 min to city centre . Our room was spacious large bath/shower.rooms made up every day with fresh towels . We didn't have b/fast(served til 9) too early for us . other guests says it was great. Bars shops restaurants takeaways...

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Helpful?
Thank James C
Pmc_11, Manager at Dene Hotel, responded to this review

Dear James, thank you for taking the time to leave feedback after your stay. We appreciate all your comments as it helps us to improve our guest experience. we hope to see you again in the near future.

Wakefield, United Kingdom
Reviewed 15 April 2017 via mobile

Average hotel, great for 1 night while visiting Chester. Our room (19) was clean and bar was perfect for a drink before taxi came. 10 min walk in town centre. Would recommend if wanting a room to just sleep in while visiting.

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Thank alitxo
Pmc_11, Manager at Dene Hotel, responded to this review

Dear guest, thank you for taking the time to leave feedback after your recent stay. We value your comments and hope to see you again in the near future.

Reviewed 15 April 2017 via mobile

Room was basic and decor poor but as expected as a 2 star, no hot water in the morning but after complaining they moved us to another room and gave us a refund, staff were very helpful but wouldn't stay there again

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Thank Cath B
Manchester, United Kingdom
Reviewed 12 April 2017

Not impressed at all with the standard of this hotel. Booked a quad room for a family day out to Chester zoo, did not pre book breakfast but were told that we could simply book upon arrival if we wished to do so. Arrived and enquired as to availability of breakfast and were told the 'breakfast chef' was unavailable and...

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Helpful?
Thank Alan J
Pmc_11, Manager at Dene Hotel, responded to this review

Dear Alan, thank you for taking the time to leave feedback after your stay. We would firstly like to apologise for the issues you experienced during your stay. We have reviewed our luggage security system and can verify the company has taken this matter extremely seriously by putting new systems in new place to ensure this doesn't happen again. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking

Additional Information about Dene Hotel

Address: 95 Hoole Road, Chester CH2 3ND, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 3,191 - ₹ 13,772 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Dene Hotel 2*
Number of rooms: 8
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Also Known As:
Dene Hotel Chester, Cheshire
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Questions & Answers

Here's what travellers have asked, with answers from Dene Hotel staff and other travellers.
1 question
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Glasgow, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At the rear”
Rabbit2, 1 May 2017 | Read review
“We were in an annex maybe the main hotel is better.”
Rowenigel, 1 May 2017 | Read review
“outside annex rooms were very quiet”
December22-uk, 10 Apr 2017 | Read review
“Avoid or suffer the same fate”
  • Oh my god
N9102LBandym, 9 Apr 2017 | Read review
“Avoid if wanting sleep”
davidbI8559AV, 11 Mar 2017 | Read review
5 of 5
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US$ 52* /night
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Prices are for 1 room, 2 adults
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