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DoubleTree By Hilton Hotel & Spa Chester

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Traveller (1179)
Room & Suite (245)
Dining (104)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#24 of 49 hotels in Chester
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory and a stunning Club and Spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Special diet menus
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Salon
Steam room
Waxing services
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English
4,364Reviews117Q+A100Room tips
Traveller rating
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StephParker44 wrote a review 15 Mar
4 contributions4 helpful votes
Can’t fault the hotel nor the staff. Hotel had everything you could need and the staff were very friendly and nothing was too much trouble. We had food in the restaurant, room service and breakfast and all were very good. Arrived by train, but there looked to be ample parking.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gemma Walters, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 3 days ago
Dear StephParker44, Thank you for taking the time to share some feedback from your recent stay at DoubleTree Chester. Thank you for taking the time to share the highlights of your stay. We are pleased to know that we exceeded your expectations and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Natalie G wrote a review Sept 2023
Birkenhead, United Kingdom26 contributions
Hotel's Favourite
I have read many reviews on this hotel so had an open mind re expectations, A wedding was in full swing when we arrived and checked in, We had a triple room and a double room. The triple room was brilliant, Spa was very busy to be expected at Weekend, Abbie did my treatment she was lovely, Food in the restaurant was very nice, food was lovely too, An all round lovely experience I would say it is a 4.5 star rather than a 5 star stay but would go back for sure !!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wendy Lane, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 19 Sept 2023
Dear Natalie, Thank you for sharing your experience with us. We appreciate your honest open minded review, and are delighted to get an almost perfect score. Thank you for naming your therapist, we are glad you enjoyed it, and we do hope that you visit again in the future. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard wrote a review 14 Mar
Thatcham, United Kingdom115 contributions68 helpful votes
Love this hotel , Come here twice every year to bring the team together , customer service is amazing special shout to the gorgeous Mia Lawrence , lauren Morata and Frank Noel , Emily Cooke always make our stay amazing and go the extra mile see you in June 🤗
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gemma Walters, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 3 days ago
Dear Richard R, Thank you for staying with DoubleTree Chester and for taking a moment to share some amazing feedback with us. It is pleasing to learn you return to stay with us often, your loyalty is appreciated. We pride ourselves on delivering exceptional customer service and your comments are what we strive for as a hotel. Mia, Lauren, Frank, and Emily will all be so pleased that they made a memorable impression during your time here. We look forward to your arrival in June, and hope you are too! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ktemilara wrote a review 13 Mar
United Kingdom95 contributions7 helpful votes
I have been to doubletree a few times, normally do the spa package. This time went on a solo trip just for a break for 2 nights; had problem with central heating in my room but this was sorted quickly & I was given another room. Breakfast is lovely- so much choice, wouldn’t mind Greek yoghurt & I absolutely love the spa options- hydrotherapy, Haman, sauna & steam room, booked a massage & she was amazing- don’t know why they don’t do the full time though! If u do not book a spa package, u have to pay £20 to use the facilities
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Astbury, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 5 days ago
Dear Klumbie, Thank you for choosing to return to our hotel based on your previous expereinces whilst staying with us. It goes without saying that we are delighted to learn how much you enjoyed your stay. We appreciate you giving us the opportunity to resolve your concerns with the heating and trust your new room was comfortable. We hope to have the pleasure to welcome you back to stay with us again in the not too distant future. Warmest Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ann B wrote a review 12 Mar
Leicester, United Kingdom30 contributions34 helpful votes
This hotel is really lovely Spotlessly clean Comfy rooms Big beds with amazing soft pillows Breakfast to look forward too. The staff are very good I recommend staying here. Drinks can be a little expensive but service very good. Taxi ride to Chester centre was good £6.50 to go and we walked back. I don’t recommend walking if you are not used to walking about 2 to 3 miles. Good exercise.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gemma Walters, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 1 week ago
Dear 432annb, Thank you for taking a moment to share this amazing feedback. It's brilliant to learn you stayed with DoubleTree by Hilton Chester for such an important occasion, and we are glad we were able to play a part in this celebration for you! The amazing comments you have made are what we strive for, and are so grateful that you have taken the time to share your experience with us. We hope to welcome you back again soon! Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NatalieLucas wrote a review 11 Mar
Bolton, United Kingdom6 contributions6 helpful votes
Booked a spa afternoon retreat to celebrate my mums 60th Birthday. Had a lovely lunch that was included before entering the spa. We then all had a treatment that was described to be up to 55 minutes. Those who had a full body treatment enjoyed theirs. I had a hot stones treatment. I was left in the room for at least 5 minutes prior to the treatment before the therapist returned to start. The hot stones massage was lovely but was over very quickly. I was then taken to the relaxation room within 35 minutes of when I was taken through for my treatment. I queried this at the treatment reception and informed a hot stones massage is actually 45 minutes not 55 as described. I explained that mine was in fact only 35 minutes and the receptionists response was that the time included aftercare in the relaxation room. We then had a lovely time using the spa facilities despite it being a little overcrowded with the jacuzzi and steam room being out of order. When leaving the spa I mentioned my experience of my treatment at the main reception and informed they would look into it and email me. I'm still yet to receive a response. Overall a nice retreat together but doubtful we would return to the Hilton Spa at Chester.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gemma Walters, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 1 week ago
Dear NatalienJamie, Thank you for taking the time to share your experiences with us regarding your treatment at the ClubandSpa Chester. It is unfortunate to learn of your experiences within the leisure facilities and that even though you enjoyed your treatment the timing did not match the description of this massage. It is pleasing to learn that you did in fact enjoy your lunch and the spa facilities however we would like to extend our sincerest apologies for the grievances mentioned. We would love the opportunity to put this right for yourself and request that you contact the hotel directly so that we may follow up as originally agreed with yourself at the hotel. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicole O wrote a review 11 Mar
1 contribution
I never write reviews but after staying here, I definitely felt I needed to. It was such a lovely stay and as someone that has worked at 2 Hilton hotels in the past and has been to quite a few over the last few years, I do have to say that everything is exceptional here. I believe it was Allie that checked in me and my mother who gave us 2 drink vouchers and a complimentary upgrade. She was absolutely lovely on check in and made us feel both very welcome. Breakfast in the morning was amazing and it seemed like all the staff throughout the stay were attentive to us and all their guests. Even though our stay was a short stay, it was great and I’d definitely be coming back here.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wendy Lane, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 1 week ago
Dear NicoleO1290, A genuine thank you for taking the time to share such a positive review. We are delighted that Allie was able to offer such a warm welcome to you, and our team members overall left a friendly and attentive impression. We look forward to welcoming you back for future stays. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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courtney wrote a review 9 Mar
Blackpool, United Kingdom23 contributions1 helpful vote
Upon arrival we was disappointed with the rooms standers and cleanliness. I wouldn’t normally complain but as it was for a friends birthday I decided to speak to the manager Mark- he dealt with the matter promptly and professionally :) He upgraded our rooms and gave us complimentary spa access which we was going to pay for anyway! The upgraded room was perfect, thanks so much Mark!!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gemma Walters, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 1 week ago
Dear Traveler48391148976, Thank you for staying with DoubleTree Chester and for taking a moment to share your experiences with us. I am sorry to learn that your original room was not to your liking but Mark will be thrilled to learn he turned this stay around for you. It is also amazing to learn that you were able to take advantage of our popular spa facilities! We hope to welcome you back again soon. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin R wrote a review 6 Mar
Edinburgh, United Kingdom424 contributions87 helpful votes
It has been a welcome return to the Doubletree Chester after quite a few years having moved to Scotland. The hotel is been a longtime favourite for our wedding anniversary stays and my 50th birthday - and I was delighted to return again albeit this time on a business trip. Lauren and her fellow reception staff provided a lovely welcome and were highly efficient in quickly checking in our work party with pre-prepared envelopes with our names and door cards to hand out - which was the best I have ever experienced from many work stays in other hotel brands. During a former visit, I purchased from reception a tin of the signature Doubletree cookies which are great. We always enjoyed being able to pay to have it replenished on a return visit which we did several times. Albeit nearly decade since our last visit, I brought my tin with me for nostalgia and presented it to the team to refill. Lauren and her manager were intrigued to see the now long discontinued tin and my request to pay for cookies as clearly a former service little practiced by loyal Honors customers these days! They very graciously offered up fresh warm cookies to fill my tin with their their compliments. This small gesture in going the extra mile, is indicative of the high class customer service that has been the hallmark of the Doubletree Chester team down the years. The hotel and bedrooms are maintained to a high level and further improvements in the dining, bar and spa makes this one of the best appointed for guest facilities and in our view a real jewel in the crown of Doubletree hotels we have stayed in. I will definitely be back again with my wife for a short break and will keep the cookie tin tradition going. Thank to all of the team for a great overnight business stay.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Astbury, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 1 week ago
Dear E3140CTkevinr, Thank you so much for taking the time to share your lovely review of your recent stay with us on business. It goes without saying that we are absolutely thrilled to learn how much you ejoyed your time here at DoubleTree by Hilton Chester. As a regular business traveller it is rewarding to hear that you found the service offered by Lauren and our team on arrival to be the best that you have expereinced. Our team loved seeing your vintage cookie tin and hope that you enjoyed the complimentary top up. We very much look forward to welcoming you back to our hotel in the not too distant future. Warmest Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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garytegbegeth wrote a review Feb 2024
Bristol, United Kingdom8 contributions4 helpful votes
Upon arrival you navigate a confusing winding road and pass a pedestrian crossing to nowhere! Narrow parking places to.Upon entry nothing impresses at all.Rooms bland and my corridor smelled of tepid/stale water! Everytime I used it.The restaurant choice is very limited and again unimpressive.The breakfast is served at 0630 but all items such as eggs and hash brown balls! are never ready.Coffee from a machine in the dining room corner I used twice and both times the coffee was cold! I worked from 0700hrs and got back to the "slowtel" at 1530 hoping to have a shower off and chill but my room had not even been serviced!! Compared to other hotels this place is awful..I was spoiled by a much better one last week.I wouldn't recommend this hotel at all!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gemma Walters, Guest Services / Front Office at DoubleTree By Hilton Hotel & Spa Chester
Responded 3 weeks ago
Dear Garytegbegeth, Thank you for staying with DoubleTree Chester and for taking a moment to share some comments with us. I am sorry to read that our services and facilities were not up to your satisfaction and I would like to apologize for any inconvenience this has caused you. We hope you find a hotel more suitable for yourself in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹9,037 - ₹13,431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton chester hotel chester, hilton international chester, chester hilton international
LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
219
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL & SPA CHESTER (Cheshire) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about DoubleTree By Hilton Hotel & Spa Chester
Which popular attractions are close to DoubleTree By Hilton Hotel & Spa Chester?
Nearby attractions include Dee Miller (1.2 km), The Lock Vaults (1.2 km), and Alexandra Park (1.1 km).
What are some of the property amenities at DoubleTree By Hilton Hotel & Spa Chester?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree By Hilton Hotel & Spa Chester?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree By Hilton Hotel & Spa Chester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree By Hilton Hotel & Spa Chester?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree By Hilton Hotel & Spa Chester?
Conveniently located restaurants include The Piper, Toby Carvery Hoole Village, and Ruby Fish & Chip Shop.
Are there opportunities to exercise at DoubleTree By Hilton Hotel & Spa Chester?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at DoubleTree By Hilton Hotel & Spa Chester?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree By Hilton Hotel & Spa Chester offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree By Hilton Hotel & Spa Chester?
Many travellers enjoy visiting Chester Cathedral (2.9 km), Chester City Walls (3.4 km), and Eastgate & Eastgate Clock (2.9 km).
Does DoubleTree By Hilton Hotel & Spa Chester have any great views?
Yes, guests often enjoy the park view available here.