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Hallmark Inn Chester

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Hallmark Inn Chester
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875 Reviews from our TripAdvisor Community

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Showing 863: English reviews
Bognor Regis, United Kingdom
Reviewed 18 September 2015

The hotel is in need to some TLC, staff are good and the public areas are well presented. However the rooms need refitting, they could also do with a deep clean & are below par. There are much better hotels in the area that are clean & better value. I have stayed in several best western hotels " this one...

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Helpful?
Thank Chris_JNP
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Chris_JNP Thank you for your constructive comments which have been noted. We do have a number of our bedrooms in line for refurbishment later on in the year, which will be the start of our refurbishment programme so hopefully you will revisit us again and see the changes we will have made. Thank you for your comments about the...

Reviewed 17 September 2015 via mobile

Stayed 1 night September 12th,rooms ok,clean and comfortable,friendly staff,free drinks if you add breakfast,which was well worth £10 and delicious.enjoyed a few drinks in the bar before venturing out.all in all a pleasant change

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Thank Mike F
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Mike F Thank you for your comments and we hope to welcome you back to the hotel again really soon. Kind Regards

Wolverhampton, United Kingdom
Reviewed 15 September 2015

This as to be one of the worst nights I have ever had in a hotel. I stay in hotels around 3 nights per week but never have I experienced customer service like this. Upon entering the room there was a leak from the ceiling onto the bed. I told the front desk and they simply said they were full,...

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Helpful?
Thank James P
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear James P On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements and checks to ensure we offer a better experience for guests in the future. All of your issues have been addressed...

Horsham, United Kingdom
Reviewed 12 September 2015 via mobile

Not been in this area before but nice hotel could do with a touch of paint here are there and my room needs a fresh coat. Food good and staff pleasant but still waiting for my points in Best Western to be added but that said would stay here again. Car park is next to hotel and there is a...

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Thank Mapledown
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Mapledown Thank you for your kind comments and review we look forward to welcoming you back to the hotel in the near future. Kind Regards

Nicosia, Cyprus
Reviewed 12 September 2015 via mobile

We were seeking for a place to stay on a Saturday evening at 9:00pm. We were lucky to find a room but we were impressed with the politeness of the receptionist and the person serving at the bar.This has created the very good impression we had for this hotel. The breakfast was OK. The hotel is very close to the...

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Helpful?
Thank M N
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear M N Thank you for taking the time to review our hotel we are pleased you enjoyed your stay and hope you will visit us again in the near future. Kind Regards

Canberra
Reviewed 11 September 2015

I guess that my attitude to the Westminster, which was, after all, a moderately priced hotel quite similar to many others at which I've stayed in the UK, was somewhat coloured by my encounters with reception. I encountered the same woman on check in, when she was cool and unwelcoming, and on check out, when her unfriendly attitude suggested that...

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Thank CanberraSteve38
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear CanberraSteve38 Thank you the comments regarding your stay at our property. On behalf of the entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements and checks to ensure we offer a better experience for guests in...

Rhondda, United Kingdom
Reviewed 10 September 2015

The exterior looks a bit tired especially compared to the sparkly new hotel across the road, but the interior was perfectly fine. A building with character. Breakfast time was a bit chaotic, but no reason to complain. The receptionists were helpful, and I would certainly stay here again.

Review collected in partnership with Best Western GB
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Thank Christine W
General M, Front Office Manager at Hallmark Inn Chester, responded to this review

Dear Christine W Thank you for your review, we hope you will come back to the hotel again soon. Kind Regards

Stamford, United Kingdom
Reviewed 6 September 2015

We stayed in this hotel for 3 nights. The staff are friendly and helpful. The food at dinner was poor, over cooked and dry. Probably prepared and cooked in the afternoon and warmed up for our service at 6.30. Had we been staying longer we would have eaten elsewhere. The breakfasts were good with plenty of choice on the self...

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Thank 19happy45
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear 19Happy45 Thank you for your review, I hope you accept my apologies that the food was not right for you and will not let this deter you from returning in the future and allowing the provision of superior services. Kind Regards

Reviewed 1 September 2015 via mobile

Staff were really lovely couldnt be more helpful .bar area music in back ground very chilled.but the bedrooms a bit of a let down i know we didnt pay a lot but the beds were not the best.also a lot of noise from the rooms above.

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Thank Michelle B
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear MichelleB Thank you for taking the time to review the hotel and your stay with us we are really happy you enjoyed your stay and hope you will choose to stay with us again soon. Kind Regards

Peterborough, England, United Kingdom
Reviewed 1 September 2015

reasonable quality hotel, showing its age. perhaps should be called 'Past its Best Western' However, friendly staff, food OK for price. Breakfast was OK but no early starters. Rooms were clean and good beds.

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Thank Gillam203

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Hallmark Inn Chester

Address: City Road, Chester CH1 3AF, England (Formerly Best Western Hallmark Hotel Chester Westminster)
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 3,919 - ₹ 10,257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Inn Chester 3*
Number of rooms: 75
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Also Known As:
Best Western Chester
Chester Best Western
Hallmark Inn Chester Cheshire
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Inn Chester staff and other travellers.
7 questions
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Worcestershire, United Kingdom
1 month ago
Leyland, United Kingdom
2 months ago
PONTYCLUN
over a year ago

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Questions? Get answers from Hallmark Inn Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room out first!”
 of 5 bubbles 91elainem, 18 Feb 2017 | Read review
“Stay at another hotel”
 of 5 bubbles NDrel, 14 Feb 2017 | Read review
“the price we paid ave. £30pppn was good value. I would look elsewhere though if they charge more than £50.”
 of 5 bubbles 115AlanW, 13 Feb 2017 | Read review
“We stayed on the 2nd floor, lift is available. I had a room on the front, which means you do hear party people passing by. We did sleep ok.”
 of 5 bubbles jennyt744, 13 Feb 2017 | Read review
“Don't book room 222 - freezing, damp, dingy. In fact don't book any room.”
 of 5 bubbles 710suea, 5 Feb 2017 | Read review
5 of 5