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Hallmark Inn Chester

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Hallmark Inn Chester
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892 Reviews from our TripAdvisor Community

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There are newer reviews for Hallmark Inn Chester
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Showing 880: English reviews
Gawick, United Kingdom
Reviewed 18 March 2016

Review collected in partnership with Best Western GB
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Helpful?
Thank Simon Mr W
General M, General Manager at Hallmark Inn Chester, responded to this review

Melton Mowbray, United Kingdom
Reviewed 17 March 2016

We stayed with friends for 2 nights at the Westminster and thoroughly enjoyed our break. The hotel is well placed to walk into central Chester. Our room was roomy, comfortable and clean. All the staff were lovely and very helpful and nothing seemed too much trouble. The breakfast was buffet style and plentiful. Less than 5 minutes away is the...

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Helpful?
Thank Aileen T
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Aileen T Thank you for taking the time to review your stay with us and we are very happy you enjoyed yourselves. We hope that you will visit us again soon. Kind Regards

Reviewed 17 March 2016 via mobile

I stayed at this hotel for 2 nights on 11th March. On arival hotel looked lovely and clean and good service the downside was . Our room was situated on the second floor it was so hot even with window open that we felt ill and my partner was sick from the heat altho there was no heating on, our...

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1Thank jessica h
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Jessica H Thank you for thaking the time to review and tell us what you liked and didnt like about your stay - I have personally been and checked the room and change the bed as you said the mattress was quite hard, I'm sorry you found the hotel too hot and in particular your room, we have turned...

Stevenage, United Kingdom
Reviewed 16 March 2016

Stayed here for two nights for my graduation from the University. The room was comfortable and we had everything we needed within it. It was right next to the train station and city centre so that was ideal for our break. The only downside was finding it, as the post code takes you to the upper market hotel rather than...

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Helpful?
Thank RoxNewtZoo
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear RoxNewtZoo Firstly, congratulations on your graduation and thank you for your review we hope you will visit us again in the near future. Kind Regards

Reviewed 15 March 2016 via mobile

This was a Christmas present from groupon which my partners parents brought us and to be honest after seeing the reviews on here we were a bit apprehensive about going. Upon arrival the staff were very pleasant and free drinks made the welcome that bit nicer. The overall look of the hotel is a bit outdated but it was clean...

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Helpful?
Thank Stacey M
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Stacey M Thank you for your review we are happy you had a pleasant stay with us and hope you will visit Chester and the Westminster again. Kind Regards

Warrington, United Kingdom
Reviewed 12 March 2016

We came on the Groupon deal which was good. After realising we booked the wrong evening to check in, the staff were very accomodating in moving the date and getting us a room. The bed was a twinned bed but very comfortable. The room was 1 star. It smelled dingy and the floor was always creaking. One of the lights...

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Helpful?
1Thank LucasWorld
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear LucasWorld Thank you the comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements and checks to ensure we offer a better experience for our...

Bridgend, Wales, United Kingdom
Reviewed 11 March 2016 via mobile

Reception staff were lovely & helpful. I stayed in Room 207, which looked tired & if I moved on either of the single beds they made noises, though I confess probably not as much as me when snoring away! The bar looked quite soulless & uninspiring & i considered dinner, but it was empty & a friend had suggested the...

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Helpful?
1Thank Peter S
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear PeterS Thank you for your comments regarding the team, I will pass these on. I would like to apologize for not exceeding your expectations. the room you stayed in is included in this years rolling refurbishment programme and hopefully you will return to stay with us again so we can provide you with a superior experience in the near...

Reviewed 8 March 2016 via mobile

Terrible dirty hotel as you can see in the pictures. Not bad in the main areas but the bedrooms hide all sort of scary creatures! I won't be coming back. However the city is okay. A little like york in fact....

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2Thank 1234hp
General M, General Manager at Hallmark Inn Chester, responded to this review

Thank you for taking the time out to respond on our hotel, I have responded in person to your review. Apologies once again that you were not happy and hopefully we will be able to restore your faith. Kind Regards

reading, United Kingdom
Reviewed 4 March 2016

Review collected in partnership with Best Western GB
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Helpful?
Thank Pallavims K
General M, General Manager at Hallmark Inn Chester, responded to this review

Leeds, United Kingdom
Reviewed 2 March 2016 via mobile

We stayed last saturday night with groupon was shocked to find when checked in had another £20 to pay as was Saturday said was in t&cs but didnt see it so youve been warned! Did get a free drink! The room was nice but needs bigger radiater as not warm enough so opened bathroom door to let heat in. The...

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Helpful?
Thank Tracey T
General M, General Manager at Hallmark Inn Chester, responded to this review

Dear Tracey T Thank you for your response and would just like to confirm that the £20 extra for a Saturday night is stated on the Groupon voucher site, so hopefully this will allay any misunderstandings. Unfortunately due to the age of the building some of our bathrooms are smaller than others. Thank you for the comments and we will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Hallmark Inn Chester is a great value stay in a fabulous position within the historic city of Chester, located two-minutes walk from the train station. The hotel offers a range of comfortable bedrooms and excellent customer service. This Green Tourism Gold Award winning hotel is the perfect venue for coach trips, conferences and meetings. Pay and display parking really close by. ... more   less 

Additional Information about Hallmark Inn Chester

Address: 63 City Road, Chester CH1 3AF, England (Formerly Best Western Hallmark Hotel Chester Westminster)
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 3,726 - ₹ 10,691 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Inn Chester 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Chester
Chester Best Western
Hallmark Inn Chester Cheshire
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Inn Chester staff and other travellers.
7 questions
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Worcestershire, United Kingdom
2 months ago
Leyland, United Kingdom
3 months ago
Preston, United Kingdom
11 months ago
PONTYCLUN
over a year ago

See all questions (7)

Questions? Get answers from Hallmark Inn Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at a different hotel.”
 of 5 bubbles davenjay, 1 Mar 2017 | Read review
“Room 104 nice room but the bedroom above had very squeaky floorboards,also they forgot to empty bins on one day .”
 of 5 bubbles G8484JPmarias, 26 Feb 2017 | Read review
“The Hotel is just a stones throw from the station although we didnt hear any trains in the morning the traffic could be heared”
 of 5 bubbles 287denysg, 24 Feb 2017 | Read review
“Check the room out first!”
 of 5 bubbles 91elainem, 18 Feb 2017 | Read review
“Stay at another hotel”
 of 5 bubbles NDrel, 14 Feb 2017 | Read review
5 of 5