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Hallmark Hotel The Queen, Chester

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#13 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,159 Reviews from our TripAdvisor Community

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Showing 3,116: English reviews
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Manchester, United Kingdom
Reviewed yesterday NEWvia mobile

The staff are really welcoming and helpful We had a cream tea which was really nice and reasonably priced The room was nice and the hotel itself was pretty The only let down was breakfast as where we were sat it was very cold as we were next to the door and the breakfast wasn't amazing. Would stay again for...

Thank Francesca P
Sunderland, United Kingdom
Reviewed yesterday NEW

Staff friendly at check in,grounds very nice ,tiny lift ,on room inspection wasn't clean,only there 1 night ,best thing was comfortable beds,rooms need updating and cleaning,the hotel is opposite a very noisy pub and seems to be the focus of stag and hen parties

Thank TaraJade_13
Sunderland, United Kingdom
Reviewed yesterday NEW

My wife and I stayed here for 2 nights, Thursday and Friday. The hotel looks impressive from the outside, and inside, is very large and ornate. There are a lot of ornamental features and statues throughout the building, giving it a slightly quirky feel. Our room was fabulous; all of the features that you'd expect (tea and coffee making facilities;...

Thank Frederick C
Reviewed 2 days ago NEW

We stayed in room 149 for two nights in March. The room was comfortable if a little dated. The bed and pillows were very comfortable but the bedside lights didnt work which was a bit of a pain. The bathroom had everything except the hot tap was difficult to turn on and the water only dribbled out. Our friends stayed...

Cambridge, United Kingdom
Reviewed 2 days ago NEW

Conveniently located directly opposite Chester Railway Station, this is an easy hotel to find with good valued parking available close by, through the stone archway. Be aware that parking outside the hotel is strictly limited to 20 minutes. I was greeted by friendly and helpful reception staff and was soon relaxing in one of the hotel's attractive lounges with a...

Thank chrisbQ5442MH
Reviewed 2 days ago NEW

I booked a room at the queen hotel, then upgraded it to a 'King room'. This wasn't cheap. £120 for one night for just bed and breakfast, but I thought as it was for my wifes Birthday it would be nice. First issue was before we even got in our room. The car park has a machine which says it...

Thank William h
Reviewed 2 days ago NEWvia mobile

We upgraded on arrival to executive Queens room.....waste of money!!! I say that as the room was only of basic standard, so heaven only knows how poor the standard room was. It was down a dark dingy damp corridor that was poorly decorated. There was a used tissue on the floor and the room was generally quite dirty. The complimentary...

Thank David C
Reviewed 2 days ago NEWvia mobile

We returned to the hotel as a guest of the management after a terrible experience here before Christmas. I can fully recommend the hotel now, there is a current refurbishment program in progress, the hotel is no longer Best Western and now a Hallmark. This is definitely a good thing as the refurbishment is what's needed to put this hotel...

Thank DaveNics
Bishop Auckland, United Kingdom
Reviewed 3 days ago NEW

Just come back from staying at this hotel, myself and parent were on a Weardale Travel break 'Mother's Day in Chester'. From arrival there was a warm welcome and friendly smiles from all the staff. Rooms were extremely clean and warm, done to a good standard, i managed to knock the toilet roll holder off on the first night, reported...

Thank Jayne C
Bradford, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed one night in Chester and chose the Queen Hotel, which is superbly situated next to the station and within easy walking distance to the centre. We stayed in the Kings Suite and our room was clean and comfortable with everything we needed for our short stay. There were a few minor things amiss in the bathroom, such as...

Thank Steve A

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 6,219 - ₹ 14,810 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I suggest you ask for a room in the King's Rooms, the annex connected to the main hotel building.”
 of 5 bubbles chrisbQ5442MH, 27 Mar 2017 | Read review
“Rooms facing the courtyard are nice and quiet.”
 of 5 bubbles ManfrogMann, 15 Mar 2017 | Read review
“Ground floor is amazingly decorated!”
 of 5 bubbles 654bethanc, 14 Mar 2017 | Read review
“Kings quarters floor five overlooking car park was quiet”
 of 5 bubbles lorrainerolls, 13 Mar 2017 | Read review
“Rooms in the newer block are more modern”
 of 5 bubbles Joinedatthehip, 6 Mar 2017 | Read review
5 of 5