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Hallmark Hotel The Queen, Chester

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#12 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,043 Reviews from our TripAdvisor Community

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Showing 3,000: English reviews
High Peak
Reviewed 2 days ago NEW

Had a night away for an anniversary treat. This was a deal which included dinner, bed & breakfast. Very large room and bathroom, quite pleased with what we got. BUT if you go in winter, take a dressinggown or similar, the room had the smallest single radiator, and it was behind the curtains when closed, also no heating in bathrooms,...

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Thank Pauline C
Reviewed 2 days ago NEW

Had a lovely time,hotel convenient to railway station.Had cream tea on arrival,room lovely.Evening meal excellent,breakfast lots of choice with excellent service.All round a great experience,would certainly recommend hotel to family and friends

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Thank nulcan
Reviewed 3 days ago NEW

Visited Chester last weekend, and decided to stay here due to the proximity to the station. That is a definite plus point for the hotel. We booked the Hallmark Getaway deal, which got us 20% off our booking and a free meal at the Kings Grill restaurant, part of the same complex as the hotel. Although the meal was nice,...

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Thank AlexPro83
Reviewed 3 days ago NEWvia mobile

We returned to The queens for their New Year's Eve gala dinner dance after 4 years absence. Previously we attended for many years with friends. We were concerned for two reasons firstly that due to ownership change the evening would not be to the standard enjoyed in the past and secondly the fact that we as a couple were attending...

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Thank Christine J
Reviewed 4 days ago NEWvia mobile

Attended our annual Christmas Party here on Jan 14th. Check in was efficient and staff really helpful on desk. Had a family room as 4 sharing ( 2 double beds) The room was huge and in the older style that gives the hotel it's unique character. The room had everything we required with a large bathroom and lots of space...

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Thank Jan W
Middlesbrough, United Kingdom
Reviewed 5 days ago NEW

We stayed 6th&7th of January for the weekend at the Queen hotel Our stay was fantastic the breakfast was very nice and all the staff are polite and courteous especially Sebastian in the restaurant We had an evening meal in the adjoining main restaurant and also again this was of the highest standard. This is a great hotel and i...

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Thank stuart G
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Stuart Thank you for reviewing our hotel and letting other customers what you thought of our splendid hotel. I am overjoyed to see you had a great stay and i will pass on your thanks to Sebastian and his breakfast team and also ensure the rest of our amazing staff hear your kind comments. I very much hope we...

Denver, Colorado
Reviewed 1 week ago via mobile

England in January is cold. Arriving in my room I noticed there was no heating. The radiator was turned to high so increasing it further wasn't an option. I walked to reception and asked what happened to the heat he then told me: "with an old large hotel like this we set the heat on a timer and turn it...

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Thank bigmoby
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello bigmoby Firstly let me apologize you did not enjoy your stay. I was very surprised to read that you had issues sorting your heating, and even more taken aback at the reason given for the heating not being on in your room, this is certainly not the case that we turn it off to save money - we set...

Welshpool, United Kingdom
Reviewed 1 week ago

My wife and I enjoyed a fantastic one night stay at The Queen. Every member of staff we met was friendly and helpful, the food was outstanding and the hotel was clean and comfortable - I recommend upgrading to the King's Quarters (I think that's what it was called?). I have had the pleasure of interacting with the manager and...

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1Thank RichPaulJones
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Good day RichPaulJones It is always a joyous occasion to read that we have given a guest a 5 star experience as here at the Queen we strive for excellence and have a real passion for what we do. We are so happy to read you had an enjoyable stay, and i very much hope you get the chance to...

Dorchester, United Kingdom
Reviewed 1 week ago

Room adequate for our needs, but the food was far from what you would expect from a 4* hotel. Considerable build up of dust on light fittings. Hotel is opposite the train station, so some street noise until trains stop running. Dinner was mediocre, the vegetables being particularly poor. Breakfast was unbelievable, dried up and impossible to eat.

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Thank Basil670
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Basil670 Thank you very much for taking the time to review your stay, although you did not fully enjoy your visit we do appreciate the feedback as it allows us to monitor and maintain our standards and highlight areas that can be developed. I do hope from reading our TripAdvisor history you can accept that occurrences such as this...

Reviewed 1 week ago via mobile

My husband and I stayed at the Queens hotel on Saturday and had a fab time. Checking in was quick and efficient. Our room, (a double in the King's quarters) Was clean, modern and comfortable. Breakfast was everything you could want from a buffet breakfast. The staff were friendly and helpful. The hotel is a combination of old and new...

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Thank Sofie M
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Sofie M Thank you very much for staying with us here at The Queen, and thank you for taking the time to review your stay with us here. Our bedrooms in the Kings are as you say superbly clean and modern and i am glad you enjoyed your stay - breakfast is always popular and well received here at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 6,556 - ₹ 13,112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Questions? Get answers from Hallmark Hotel The Queen, Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade your room to the Kings Quarters. Worth the money.”
 of 5 bubbles RichPaulJones, 11 Jan 2017 | Read review
“Kings suite definitely”
 of 5 bubbles collettes484, 9 Jan 2017 | Read review
“I imagine all great rooms,we had Jack Dobbs Room 219. If you enjoy Coronation Street this is a bonus.”
 of 5 bubbles Nettycan, 9 Jan 2017 | Read review
“Kings rooms, 7 floors, we had Alexander 111 Russian kings floor.”
 of 5 bubbles thomo48, 5 Jan 2017 | Read review
“Kings rooms in the back are far nicer but a little more expensive. Check their website for great offers too.”
 of 5 bubbles willow1968, 4 Jan 2017 | Read review
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