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Hallmark Chester The Queen, BW Premier Collection

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#12 of 45 Hotels in Chester
Certificate of Excellence
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Hallmark Chester The Queen, BW Premier Collection
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2,975 Reviews from our TripAdvisor Community

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Showing 2,932: English reviews
Derby, England
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW

Pros Check-in process - efficient with friendly staff (contrary to some previous reviews). Building – interesting. A writer of fiction (Charles Dickens) stayed here and a fictional baby (Jack Webster) was conceived here. Bed - clean and VERY comfortable. We slept well. TV - large, good quality, working remote. Décor in the bedroom – quite cool (we were in a... More 

Thank MattfromDerby
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed yesterday NEW via mobile

Amazing hotel, rooms were clean and accommodating, we had a good view! Breakfast was also nice, and all staff were lovely and helpful. Car parking can be busy and expensive! You can pay for parking and not even be guaranteed a space on the car park! Which is a downside! Another pain is the hotel room keys as we had... More 

Thank Gemma B
Leeds, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 days ago NEW

Just back from 2 night stay at The Queen hotel, City Rd, Chester. Bargain break from Super Breaks. Overall the hotel is very pleasant, with an imposing entrance, staircase and reception. A true Victorian period building with interesting features. Plenty of choice with a public bar, high standard restaurant and lounge area.9 Our deal included breakfast and dinner on the... More 

Thank jojo2064
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

This is really a hotel with two faces. The reception staff friendly, welcoming and helpful. The corridors to the rooms very grand looking and lots of interesting knock knacks. Then the grandeur slips away when the room door opens. Very uninspiring decor. The bathroom was very nice, big and modern. The bed was probably the most uncomfortable bed I have... More 

Thank Andrea R
Wigan, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

Do not waste your money! Rude staff at the front of house, is it so hard to smile? After staying here previously I was looking forward to my stay. Our room was old and dated! £15 for car parking, it's £5 for overnight on the race course. A small walk but better value. I wouldn't stay here again.

Thank colette_pedwards
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

Booked this hotel for two nights, or so I thought, on arriving at reception was told there wasn't a booking, but on producing our booking confirmation the miserable receptionist finally found us a room, not a smile in view.The room was very nice and very clean. We ate in the hotel restaurant which was very nice and reasonably priced, but... More 

Thank Alison296
Manchester, United Kingdom
Level Contributor
304 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 4 days ago NEW via mobile

It took a full 20 minutes to book me in and that's not just waiting that face to face !! And I do love the bit where they put you on hold while they answer the phone which I find very rude. To help I had to get the email, with the booking on it from my phone. Anyway booked... More 

Thank BMorriss
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Stayed at The Queens on the 29/11... In The Queen Elizabeth 11 suite. Very plush with nice view over the courtyard. Beautiful room. Hotel well presented and clean.Friendly staff. Excellent evening meal in the King's Grill....Comfortable relaxing bar and day room...Enjoyable breakfast....This was our second stay at this fine Hotel....Recommended

Thank Stephen R
Perlen, Switzerland
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 days ago NEW via mobile

Easy to find: Just opposite of the Railway Station. Very nice and large rooms. One can see and smell history. There is a 24 h service desk with friendly people. Great English Breakfast with a nice view into the hotel's garden, but slightly stressed personel. Refering to the price of the rooms, it cannot be understood, why there is a... More 

Thank bokst
Dublin, Ireland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

Grand Hotel, location directly across from train station, 10 min walk to city centre (£5 cab). Rooms very big but hotel bar and especially restaurant lets it down. Our meal in Kings Grill was very disappointing. Hotel courtyard very nice and staff very accommodating. No gym or spa (-1 point) plus restaurant (-1 point) reason for 3/5 rating.

Thank Keithdel

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Chester The Queen, BW Premier Collection

Address: City Road, Chester CH1 3AH, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 7,147 - ₹ 17,910 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Chester The Queen, BW Premier Collection 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Chester The Queen, BW Premier Collection Cheshire
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Chester The Queen, BW Premier Collection staff and other travellers.
26 questions
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Questions? Get answers from Hallmark Chester The Queen, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms were excellent so any room is a good choice.”
 of 5 bubbles fredbearblue, 19 Nov 2016 | Read review
“Upgrade to deluxe room but standard is fine”
 of 5 bubbles shauno272, 16 Nov 2016 | Read review
“Check the water pressure”
 of 5 bubbles 16peter16, 14 Nov 2016 | Read review
“301 is good if you are Ok with stairs”
 of 5 bubbles 935paulf, 14 Nov 2016 | Read review
“Pay the extra for room in the Kings Quarters.”
 of 5 bubbles zoso, 14 Nov 2016 | Read review
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