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The Chester Grosvenor

Expedia.comUS$ 249*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Chester Grosvenor
The Chester Grosvenor
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2,052 Reviews from our TripAdvisor Community

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Showing 2,027: English reviews
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Staffordshire, United Kingdom
Reviewed 2 days ago NEW

Stayed at this lovely, centrally located hotel recently for a day at the races. The room, staff, service, and food were all excellent, the staff could not be more polite or helpful. I will definitely return to this hotel.

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Helpful?
Thank _agsytaylor
Reviewed 2 days ago NEW

The Service cannot be Faulted . You can take a Coffee or a Meal without having to Pay through the Nose . You don't have to be Staying there . Make sure You take time to View the Huge Chandelier to the right as You enter the Hotel .

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Helpful?
Thank Gordon W
Queensland
Reviewed 3 days ago NEW

First time here and what a superb visit! The Grosvenor is right in the centre of town, close to all amenities. The Brasserie restaurant where we ate was superb, lovely food and wonderful service. Room was immaculate and very comfy bed and the high ceilings in this hotel make the room spacious. Bathroom was lovely too. Breakfast, which we had...

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Helpful?
Thank brianandalison
Reviewed 3 days ago NEWvia mobile

I really enjoyed my stay here, the rooms were spacious and it was most possibly the biggest bed that I have ever slept in. Its was a really nice treat and the staff were friendly. Would return but I feel that I have stayed in similar hotels at a cheaper price.

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Helpful?
Thank Kev H
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Kev H I'm always delighted to hear when our guests have enjoyed their stay so much, our fantastic beds do attract much positive feedback from our guests both for their size and comfort. We do offer some very competitive promotional rates throughout the year so hopefully you'll find one that will encourage you to repeat such an enjoyable experience!...

liverpool
Reviewed 3 days ago NEWvia mobile

I received a voucher for a spa experience that included afternoon tea so I booked another for my friend for her birthday so we could go together. When I called and booked, staff were very helpful and booked our treatments in to start at 10am. We were asked to arrive about 20 mins early to get settled. We arrived a...

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Helpful?
1Thank DMYLiverpool
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear DMYLiverpool Thank you for your comprehensive review of your experience at The Spa at The Chester Grosvenor, and I was delighted to read that you and your friend enjoyed your treatments so much, followed by afternoon tea in The Arkle Bar and Lounge. I was sorry however to learn of the challenges that resulted in some disappointment for you...

Warrington, United Kingdom
Reviewed 4 days ago NEWvia mobile

Really good hotel in a great location! The service can be hit and miss at times, especially on a Saturday night and Sunday morning. The same can be said the food, it's fantastic at times, but sometimes it's just not quite as good. We have stayed a number of times in a range of the rooms, from standard double rooms,...

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Helpful?
Thank Ash_397156
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Ash_397156 We warmly appreciate the time spent by our guests in reviewing their experience, and feedback is of huge value in helping us to identify those areas of the hotel where our performance can be improved. I'm delighted that you have returned to The Chester Grosvenor on so many occasions, and thank you for your loyalty to this very...

San Francisco
Reviewed 5 days ago NEW

We pulled up outside the hotel and the valet took our bags and parked the car. As we were early our room wasn't ready but they took my phone number and said they would call as soon as it was. (It was then ready an hour before the actual check in time.)This hotel is in a great location, on the...

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Helpful?
Thank Fiona A
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Fiona A Thank you for such a lovely review, and it does sound like you enjoyed the positive experience that we strive to achieve for every guest. The rooms at the front of the hotel do offer a superb view over vibrant Eastgate Street, right in the very heart of our bustling city centre. I'm delighted that you were...

Manchester, United Kingdom
Reviewed 1 week ago NEWvia mobile

A very pleasant stay at this luxury hotel. The Arkle bar for the pre-booked afternoon tea was excellent with very attentive service. The management requests/requires mobiles to be on silent and calls to be taken outside the room which is fine, but then rather spoils the idea by playing mindless piped musak the whole time. Excellent, well appointed room with...

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Helpful?
Thank Simon P
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Simon P Thank you for your review, and I'm delighted to know that your stay with us was such an enjoyable one. Traditional afternoon tea is one of our most sought after experiences and The Arkle Bar and Lounge is a popular venue in Chester for its elegance and relaxing ambience, I'm pleased that you had a pleasant afternoon...

Isle of Man, United Kingdom
Reviewed 1 week ago

I have always wanted to stay at the Grosvenor and I was not disappointed. The room was very comfortable and service was wonderful. The continental breakfast was very good. I will definitely stay at the hotel again as long as I can get it at a reduced rate and I would recommend it to anyone.

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Helpful?
Thank Siobhan M
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Siobhan M It's lovely to know that we achieved your expectations and hopefully surpassed them! The Chester Grosvenor is a very special hotel with a unique place in the heart and history of this wonderful city. I'm glad to hear that you will be staying with us again, special offers are available throughout the year, just keep an eye...

Warrington
Reviewed 1 week ago

As expected, everything was perfect from the moment we arrived to check out two days later. Our room was comfortable and spacious, breakfasts were lovely with plenty of choices, and the Arkle bar (and cocktails) were well worth the visit! Nothing was too much trouble. Thank you to The Grosvenor.

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Helpful?
Thank pugwashahoy
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear pugwashahoy Thank you for such kind feedback, and I'm delighted that your stay with us at The Chester Grosvenor fulfilled your expectations so well! To describe your experience as perfect from beginning to end is a huge compliment to our team and your thanks are sincerely appreciated by us all. I hope we'll have the pleasure of welcoming you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: ₹ 11,925 - ₹ 27,544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Chester Grosvenor staff and other travellers.
24 questions
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Questions? Get answers from The Chester Grosvenor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Hotel is right in the Centre Close to the Wall around the City and also the Chester Clock .”
, 23 May 2017 | Read review
“Avoid rooms overlooking the street”
21geraldineJ, 14 May 2017 | Read review
“Excellent Hotel”
863owenr, 7 May 2017 | Read review
“Higher floor, overlooking the interior seem quietest”
patrickn775, 4 May 2017 | Read review
“Rooms facing into the courtyard would be quieter that street facing ones I would imagine.”
ianpostie, 2 May 2017 | Read review
5 of 5
Expedia.com
US$ 249* /night
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Booking.comUS$ 256
Hotwire.comUS$ 249
Orbitz.comUS$ 249
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Prices are for 1 room, 2 adults
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