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Mercure Bristol Brigstow Hotel

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Mercure Bristol Brigstow Hotel
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1,521 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Bristol Brigstow Hotel
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Showing 1,440: English reviews
Bath, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

I stayed here for 2 nights and it was nice check in was delayed. So I decided that I would go for a bit of food in the bar was advised the chef is on a break so it would be 30 minuets before it is ready I was like really forget it. The hotel is centrally based and nice... More 

Helpful?
Thank shn1985
Management response:

Dear shn1985, Thank you very much for having taken the time to share your opinion on your recent stay at Mercure Brigstow in Bristol. We are deeply sorry that you experienced some service shortcomings during your stay. We are thankful and relieved that you appreciated our hotel situation and your room; as well as, we will use your input to... More 

Warrington
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago

Nice location on the the river bank not far from main shopping center and plenty of bars. I had a small room overlooking the car park and office block so river view must be extra. Room was tidy and bathroom more than functional with separate shower and bath. However, main issues were the extremely poor quality of cooked breakfast (although... More 

Helpful?
Thank Crezzie
Management response:

Dear Mr Crezzie, Thank you very much for having taken the time to share your opinion on your recent stay at Mercure Brigstow in Bristol. We are deeply sorry that you experienced some service shortcomings during your stay. We are thankful and relieved that you appreciated our bathroom facility. Mercure Brigstow can't to manage any rate with the NCP car... More 

Manchester, United Kingdom
Level Contributor
138 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 3 weeks ago via mobile

About 15 minutes walk from Temple Meads and 10 minutes from the Cathedral, College Green and Millennium Square, this hotel is ideally located in a quiet, narrow street alongside the canal. The reception staff were welcoming and friendly. We had a room overlooking the canal which was comfortable and well-equipped. In the immediate area there are restaurants, pubs and bars... More 

Helpful?
Thank Bluemoon52
Management response:

Dear Bluemoon52, Thank you so much for taking the time to write such a detailed review on Tripadvisor. We are really pleased to read that you enjoyed your stay with us and that overall you were satisfied with the service provided by our Mercure. We were also really pleased to know that our service and the professionalism of our staff... More 

wrexham
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 weeks ago

Stayed here recently on a short break, first time in Bristol. Its in the Old City near some very interesting attractions and pubs and restaurants. Our room was quite large with a very comfortable bed. Parking is available in the NCP adjacent to the hotel but its not cheap even with the hotel discount. That aside its a great base... More 

Helpful?
Thank stephen h
Management response:

Dear Stephen h, Thank you for reviewing your recent stay at Mercure Brigstow. We are really pleased to read that you enjoyed your stay with us and that overall you were satisfied with the service provided by our Mercure. We hope we will have the opportunity to welcome you back again really soon in our hotel. Best Regards, Stephan ROUAUD More 

Gloucestershire, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Convenient position to theatre, restaurants and shopping. When you've paid extra for breakfast you expect it to be on the breakfast room list without being left hanging round while your room numbers are checked with reception. Rooms not cleaned properly. Bra left by previous occupant on the floor by the wardrobe. Sheets were not clean. Very poor standard of care

Helpful?
Thank Maggypat
Management response:

Dear Maggypat, Thank you very much for having taken the time to share your opinion on your recent stay at Mercure Brigstow in Bristol. We are deeply sorry that your breakfast experience started with a communication issue. We have taken note of your comments which will help us to continue improving our service standards. Mercure Brigstow Team wants nothing more... More 

Stow-on-the-Wold, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago

Booked a room in advance for 1 night stay. Was delighted with room, could find no fault with anything. Would never have imagined watching TV whilst enjoying a soak in the bath, but to my amazement there was a small screen set into the tiles. Cleanliness was of a very high standard and the bed was extremely comfortable. Excellent value... More 

Helpful?
Thank enliven64
Management response:

Dear Enliven64, Thank you for taking the time to share your experience in your comment. We’re really pleased to read that you had a great time with us. More than all, our staff will be really happy to learn that they lived up to your expectations. We do appreciate your feedback about the cleanliness of the room, as it allows... More 

United Kingdom
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 weeks ago

Reception staff could do with some customer service skills, :smiles, hellos & enjoy your stay....would be a nice touch. Checking in was awkward as she couldn't find my booking, so I then had to get my phone out & find my booking & had 2% battery, so was not a good start. Apart from that, I cannot fault this hotel.... More 

Helpful?
Thank Yasmin H
Management response:

Dear Yasmin H, Thank you for reviewing your recent stay at Mercure Brigstow. We are really pleased to read that you enjoyed your stay with us and that overall you were satisfied with the service provided by our Mercure. We are deeply sorry that you experienced some service shortcomings during your stay. We hope we will have the opportunity to... More 

spain
1 review
Reviewed 3 weeks ago

Not for the first time the room wasn't ready and the refrigerator remained empty of water and juice over several nights. However the hotels position is great even on a noisy and mild Halloween night...

Review collected in partnership with Accorhotels.com

Helpful?
Thank passerbySpain
Management response:

Dear Spain, Thank you very much for having taken the time to share your opinion on your recent visit to Mercure Brigstow in Bristol. We are deeply sorry that you experienced some service shortcomings during your stay. We will use your input to continue making each and every one of us aware that good service is that which is consistant.... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Our stay at the hotel was an unplanned lastminute booking through lastminute.com. The hotel was chosen simply on its location. We needed something close to the O2 Academy and within walking distance of tourist attractions other than shopping malls ect. This hotel is based on the harbourside, a number of choices for eating just along the river and many places... More 

Helpful?
Thank Natalie S
Management response:

Dear Natalie S, Thank you so much for taking the time to write such a detailed review on Tripadvisor. We are really pleased to read that you enjoyed your stay with us and that overall you were satisfied with the service provided by our Mercure. It was definitely a pleasure to read about your awesome stay and your lovely words... More 

Penzance, United Kingdom
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 4 weeks ago

This hotel is very central so good location for bars,restaurants and shops.No parking onsite at all,you can use the NSP carpark around the corner at £21 overnight,but can get 25% off from hotel,we parked on a meter from 6pm Saturday just £2.50 and Sunday is free,so good if just staying the Saturday night,quite a few spaces around corner from hotel.The... More 

Helpful?
Thank Cornish-Mandi
Management response:

Dear Cornish-Mandi, Thank you very much for having taken the time to share your opinion on your recent stay at Mercure Brigstow in Bristol. We are deeply sorry that you experienced some service shortcomings during your stay. We are thankful and relieved that you had appreciated our situation in Bristol city, our Classic room; will use your input to continue... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A unique four star boutique style hotel with FREE WIFI throughout. Standing on Welsh Back a tree lined boulevard overlooking the river and historic Bristol Bridge in the heart of the old city which is one of the most desirable addresses in Bristol. The hotel offers 116 contemporary & quirky designed bedrooms each with a queen size bed, en-suite bath and separate shower with many extras such as a television and heated mirror in every bathroom. The hotel also offers a limited number of twin rooms, Mercure Privilege rooms and also a modern Suite with an amazing dual aspect view over the city and river. The ellipse bar & restaurant opens daily offering an array of scrumptious dishes, from light meals to gastronomic delights accompanied by an excellent choice of wines and champagnes. Alternatively, just enjoy a coffee, traditional afternoon tea or sip cocktails from the bar whilst watching the boats sail by. Whether you are planning to stay for leisure, a personal reason or business, this city centre Hotel will be the perfect location and prides itself on offering the highest standard of service with an eye for detail to ensure great quality with a local flair. For those wishing to exercise, take advantage of the facilities at the nearby Welsh Back Gym, a real working gym - not for posers - where the hotel has made arrangements for their guests to take advantage of their facilities with their compliments. This hotel is just a short ten minute stroll from Bristol Temple Meads railway station or if travelling by car, the adjacent Queen Charlotte Street NCP car park is ideal for parking where you will enjoy a twenty five percent discount from their tariff as a guest of this hotel. ... more   less 

Additional Information about Mercure Bristol Brigstow Hotel

Address: Welsh Back, Bristol BS1 4SP, England
Region: United Kingdom > England > Bristol
Price Range: ₹ 4,514 - ₹ 12,516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bristol Brigstow Hotel 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Mercure Brigstow Bristol Hotel Bristol
Accor Brigstow Bristol
Mercure Bristol
Hotel Style:
#10 Luxury Hotel in Bristol
#12 Romantic Hotel in Bristol
#13 Family Hotel in Bristol
#13 Business Hotel in Bristol
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bristol Brigstow Hotel staff and other travellers.
14 questions
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5 months ago
Bristol, UK
7 months ago
Alicante, Spain
4 months ago

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Questions? Get answers from Mercure Bristol Brigstow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view over the river”
 of 5 bubbles SiTaylor, 1 Dec 2016 | Read review
“Choose rooms on upper floors to reduce street noise”
 of 5 bubbles Nicefolkinpub, 27 Nov 2016 | Read review
“The river view is really nice as you can also see the street and the bridge”
 of 5 bubbles hanht2015, 23 Nov 2016 | Read review
“Well worth asking for a room overlooking the river”
 of 5 bubbles DougM562, 23 Nov 2016 | Read review
“Ask about river views”
 of 5 bubbles Crezzie, 13 Nov 2016 | Read review
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