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Mercure Bristol Grand Hotel

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Mercure Bristol Grand Hotel
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1,763 Reviews from our TripAdvisor Community

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Showing 1,718: English reviews
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High Wycombe, Australia
Reviewed 2 days ago NEWvia mobile

Hotel looks a mess due to refurbishment and lack of staff on reception meant a long check in. No one answering food service number so I had to order from the bar. Food delivered was then wrong. Complained in person to reception still waiting to be called back. No one answering phone from room service, reception or quality line... single...

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Helpful?
Thank clareleighton
HOTEL’S FAVOURITE REVIEW
Reviewed 13 January 2017 via mobile

I stayed here for 5 nights for work purposes. My room was large and recently refurbished. The bed was very comfortable. There were extensive renovations taking place on the ground floor during my stay, and I was impressed how well the hotel operated despite this disruption. The breakfast was included in my room rate, and was a reasonable buffet selection...

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Helpful?
2Thank paul h
About Hotel's Favourite Review
Management response:

Dear paul h, Thank you for your 5* review of the Mercure Bristol Grand following your 5 nights business stay. It is always pleasing to read a positive feedback. I am glad that you thoroughly enjoyed your stay and I will ensure that your kind words are shared with the team and no doubt it will provide encouragement to continually...

Portsmouth, United Kingdom
Reviewed 4 days ago NEW

Booked a weekend (2 nights) with a friend to explore Bristol and chill. The hotel was undergoing major refurb and appeared to be managing the guests very well. Staff at reception were helpful and polite, concierge recommended a pleasant place to eat on our first night near to hotel. Hotel it's self was clean and room was modern and clean....

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Helpful?
Thank Rachael A
Merthyr Tydfil, Wales, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed at 358 room was fine. Designed in a modern look. Everything you'd expect in a nice hotel. I would come here again. But not for long period in the standard room due to wardrobe storage but fine for a day or two. Perfect location

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Helpful?
Thank Chris O
Shropshire, United Kingdom
Reviewed 6 days ago NEW

Renovating extensively but no mention in website, the whole place was like a building site, dirty, dusty and unsafe - the areas not being renovated were tatty,chairs ripped and held together with duct tape, dirty and soiled. Breakfast was cold in amake shift dinning room and awful. The fan in the room wouldn't switch off so it was like sleeping...

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Helpful?
Thank wendyjnicholson64
Gerrards Cross, United Kingdom
Reviewed 6 days ago NEWvia mobile

Good central location in Bristol. However, we arrived during a refurbishment and the reception area was temporary. There was only one member of staff fielding a busy check in so always a queue. There were workmen in evidence the whole time and you could hear the work going on. The room we were given on the third floor was nothing...

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Helpful?
Thank debjen
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

New style rooms are very nice with a boutique feel. My room was huge. May be I got an upgrade without realisng! Staff always efficient and friendly. Just hope the low water pressure issue is temporary...

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Helpful?
Thank luke954
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

This hotel is coming towards the end of its refurbishment programme and had been nice to see the changes over the past few months. This time I stayed in one of the newly refurbished rooms and it was lovely. Relaxed historic with a rebellious streak is what they promised and is this is what has been delivered. The room was...

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Helpful?
Thank Wendy G
london
Reviewed 1 week ago NEW

After a very upsetting and busy Xmas, we were looking forward to a restful, 4-star luxury stay in a quiet location, walking to various shows and events we'd arranged. Imagine the shock when arriving at a well-positioned but utterly unsuitable hotel. Why did no-one tell us it was under major building/refurbishment? Why were normal prices displayed (and charged!) OK, we...

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Helpful?
Thank ross-watson
Bristol, United Kingdom
Reviewed 1 week ago via mobile

Top-end hotels close during refurbishment. This chain has chosen to remain open - a bad strategy. There are builders / decorators working; equipment and building materials strewn around; hammering, drilling and other construction noise; wet paint notices everywhere. To be fair, the staff have been good, despite all this, but it is not fair to expect guests (and users of...

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Helpful?
1Thank Rajbury

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Bristol Grand Hotel is a magnificent Victorian building in the heart of Bristol, close to the city's Temple Meads railway station. The Grand Hotel is an elegant, convenient base from which to explore Bristol's rich history. Local attractions include Brunel's engineering masterpieces, the ancient cathedral, and one of the region's finest shopping malls. ... more   less 

Additional Information about Mercure Bristol Grand Hotel

Address: Broad Street, Bristol BS1 2EL, England (Formerly The Grand Hotel)
Region: United Kingdom > England > Bristol
Price Range: ₹ 5,677 - ₹ 11,437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bristol Grand Hotel 4*
Number of rooms: 182
Reservation Options:
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Also Known As:
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Hotel Style:
#3 Spa Hotel in Bristol
#9 Family Hotel in Bristol
#14 Luxury Hotel in Bristol
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bristol Grand Hotel staff and other travellers.
18 questions
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Wales, United Kingdom
8 months ago
Cheshire
Cambridge, United Kingdom
over a year ago
Storrington, United Kingdom
4 months ago

See all questions (18)

Questions? Get answers from Mercure Bristol Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Refurbished rooms are better, but far from perfect...”
 of 5 bubbles taffstour, 14 Feb 2017 | Read review
“Stay elsewhere”
 of 5 bubbles 269julias, 13 Feb 2017 | Read review
“central, clean, friendly staff, easy to find from the train station, good sized rooms”
 of 5 bubbles 980zackw, 13 Feb 2017 | Read review
“Room 238 is lovely!”
 of 5 bubbles 606hannahs606, 10 Feb 2017 | Read review
“Make sure it has been refurbed already”
 of 5 bubbles 847paulu, 5 Feb 2017 | Read review
5 of 5