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Grouse and Claret

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Grouse and Claret
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370 Reviews from our TripAdvisor Community

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Showing 367: English reviews
Reviewed 17 February 2016 via mobile

I left a poor review for this place a few months ago, we were in the area at the weekend and thought we'd give it another go, the beer is really well kept, the food had improved and I would now say it was acceptable for a big pub chain. The thing letting this place down is the service, whilst...

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Helpful?
Thank GaryWayne1
Matthew D, General Manager at Grouse and Claret, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. We’re also happy to inform that we are planning to improve our site and that includes better hardstanding pitches, roadway and toilet/shower block.

Sheffield, United Kingdom
Reviewed 14 February 2016

Liked the sound of the Grouse and Claret and it lived up to expectations. Good outside space and playground, comfy room, very clean, all ammenities supplied, plentiful supply of biscuits.... lovely cooked breakfast and staff were fantastic throughout our stay. ate in the bar a couple of times and food consistantly good and a special mention is deserved for Shannon....

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Helpful?
Thank sally h
Matthew D, General Manager at Grouse and Claret, responded to this review

Dear Guest. Thank you for your positive comments. I am very pleased to hear that our staff made your stay pleasant. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Reviewed 11 February 2016 via mobile

I really wanted to like this caravan site. It's situated behind the Grouse and Claret pub/hotel in the village of Rowsley just down the road from Bakewell in one direction and Matlock in the other. There is also the Peak Village Outlet shopping centre adjacent. We stayed in our motorhome as the site is only a short drive away from...

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Helpful?
Thank James B
Matthew D, General Manager at Grouse and Claret, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our head office. We also happy to inform that we are planning to improve our site and...

Leicester, United Kingdom
Reviewed 2 February 2016 via mobile

Fantastic 1 night stay👍 Food and staff were great and really welcoming,,, would definitely recommend!! We arrived on a friday afternoon for a one night stay and after arrival popped into the beautiful bakewell for a walk and shop On coming back to the hotel we had a lovely evening meal and a very comfortable sleep

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Helpful?
Thank 54321paul
Matthew D, General Manager at Grouse and Claret, responded to this review

Dear Paul, We very much appreciate your comments regarding your stay at the Grouse and Claret. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Reviewed 15 January 2016 via mobile

My business partner and I stayed at the Grouse and Claret for one night whilst in the area on business. The rooms were nicely furnished and very clean, spotted a couple of very minor maintenance issues (loo roll holder not screwed into the wall securely) but nothing that affected my stay. We ate in the restaurant and got what we...

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Helpful?
Thank Reaneybean80
Matthew D, General Manager at Grouse and Claret, responded to this review

Dear Guest, thanks for your kind comments you have shared here on tripadvisor. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that we will do everything in our power to be appear fresh and modern all times.

Reviewed 12 January 2016 via mobile

Stopped over due to business. Fantastic nights sleep and good breakfast... pub looks fantastic. .rooms are nice and clean

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Helpful?
Thank NA N
Sheffield, United Kingdom
Reviewed 10 January 2016

Visited this place on a birthday do . Was shocking , meals were wrong , drinks didn't arrive . Took 3 hours for the meal which was at best average ! . When the bill arrived , they'd tried charging for the meals which were wrong aswell as the ones we actually ordered . Staff not the best !

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Helpful?
1Thank Spenfox
Matthew D, Manager at Grouse and Claret, responded to this review

Hi I am really sorry to see you didnt enjoy your visit. I would like to discuss this in person if you wish to do this please call me on 01629733233 to discuss.

Derby, United Kingdom
Reviewed 10 January 2016

We dropped in today for a bite to eat on our way home from Bakewell. Waited at the "Wait to be seated" sign, only to be totally ignored by two waitresses! The first one was not busy, she walked towards us and I was ready to speak to her but without a word and rather ignorantly she turned her back...

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Helpful?
1Thank T80RRY
Matthew D, Manager at Grouse and Claret, responded to this review

Thank you for your feedback, I'm really sorry to hear about what happened. I have discussed the issues raised with front of house team so that never happened again.

Norwich, United Kingdom
Reviewed 8 January 2016

Stayed here for 3 nights it was very good,our rooms were very clean modern,the staff were very friendly and helpfull and the food was excellent from our breakfast to main meals with value for money prices,we have been on a lot of holidays and without a doubt this is one of the best places we have stayed.

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Helpful?
1Thank bjrix
Matthew D, Manager at Grouse and Claret, responded to this review

Thank you for your feedback, its lovely to hear you were happy with your visit. Hopefully we’ll see you again very soon.

Sheffield, United Kingdom
Reviewed 5 January 2016

We have not eaten here for a while ,having had good dining experiences previously we were very disappointed .Despite being busy the waitress and waiter were pleasant my meal was replaced fairly quickly however there was little improvement .We will not be returning.

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Helpful?
1Thank sue f
Matthew D, Manager at Grouse and Claret, responded to this review

Thank you for the feedback I'm sorry the visit wasn't up to our usual standard and i have already discussed the issues with the team to ensure it doesn't happen again. I hope you visit us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
18th-Century Restaurant/Public House with 8 beautifully appointed double en-suite bedrooms. Situated just 1 minutes drive outside the Peak District National Park we are well situated for all local amenities including Chatsworth House, Haddon Hall, and the towns of Matlock and Bakewell. Nestled to the rear of the Pub, alongside the the River Derwent we also have 29 hard standing pitches with electric-hook-up to accommodate Touring Caravans and Motor homes and a separate Tent field, facilities here include Hot Showers, Toilets, Chemical Toilet disposal and Washing Up facilities. ... more   less 

Additional Information about Grouse and Claret

Address: Bakewell Road, Rowsley, Peak District National Park DE4 2EB, England
Region: United Kingdom > England > Peak District National Park > Rowsley
Price Range: ₹ 6,116 - ₹ 9,947 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grouse and Claret 4*
Number of rooms: 8
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Also Known As:
Grouse And Claret Hotel Rowsley
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Questions & Answers

Here's what travellers have asked, with answers from Grouse and Claret staff and other travellers.
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Sheffield, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from Grouse and Claret staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't Camp”
 of 5 bubbles DerbyshireBikerbabe, 2 Jan 2017 | Read review
“Rooms we have stayed in 7 & 8 both overlook the backyard!”
 of 5 bubbles kingman49, 21 Oct 2016 | Read review
“Room 1 is seperate from the others so nice and quiet :)”
 of 5 bubbles 622harrietg, 26 Sep 2016 | Read review
“Didn't stay over night so unable to comment.”
 of 5 bubbles 276sylviam, 21 Sep 2016 | Read review
“Stopped here in motorhome for its excellent location.”
 of 5 bubbles BarbnLuke, 1 Aug 2016 | Read review
5 of 5