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Lake Crackenback Resort & Spa

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Lake Crackenback Resort & Spa
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633 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Sydney, Australia
Reviewed 2 days ago NEWvia mobile

This was an excellent Resort for families. Rooms were very big with lots of space and room. Our room was very clean and in great condition. We used the restaurants and we were very happy with the food and service. It was a great location to site see around the area. Close to thredbo and jindabyne.

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Helpful?
Thank lisaandreatta
NSW
Reviewed 3 days ago NEWvia mobile

We thoroughly enjoyed our holiday experience at lake Crackenback resort. The grounds, facilities and included activities are impressive. There was too much to do!! The kids had an absolute ball. A small comment re: the facilities, the resort indoor pool needs a make over, it's small, a little murky and has dated tiles. The included breakfast was reasonable. The usual...

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Helpful?
Thank MrsYard
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear MrsYard, Thank you for taking the time to complete a review of your stay with us at Lake Crackenback resort and Spa. I am glad that the kids had a great time. I am sorry to hear of the multiple facility shortfalls you experienced during your stay. This is not the level of service we aim to achieve at...

Brussels
Reviewed 4 days ago NEW

Lovely location with so much missed potential - crumbling roads around the resort, cupboard doors falling off their hinges, faded paint inside and out, very shabby and not consistent with the pricing (which does not include internet!!)

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Helpful?
Thank Waltzy M
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Waltzy M, Thank you for taking the time to review your time at Lake Crackenback Resort and Spa. It is disappointing to see that you had a less than enjoyable experience with us. We endeavour to ensure that all maintenance issues are resolved prior to our guests arrival and sadly on this occasion, it seems we have fallen short,...

Reviewed 4 days ago NEW

We stayed in a Superior Chalet. The accommodation was beautiful, facility staff extremely friendly and helpful, great range of food at buffet breakfast with plenty of seating, huge range of free activities and close to Threadbo for additional activities. The Segways are a must try and the TVT mountain bike track was great. Great massages too at the spa. We'll...

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Helpful?
Thank Beth H
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Beth H, Thank you for a fantastic review of Lake Crackenback Resort and Spa. You certainly seemed to take advantage of all the resort and beautiful Snowy Mountains has to offer. We look forward to welcoming you back in the not too distant future. Kindest regards,

Forster
Reviewed 6 days ago NEW

Initially made a booking for three days on the understanding that we were staying in a studio unit with lake views. Instead we were assigned a studio unit in a bush setting. The unit had a pedestal fan for cooling and no air conditioning. Novotel should clearly state the form of accommodation when bookings are confirmed.

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Helpful?
Thank 393brucea
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear 393brucea, Thank you for taking the time to review your stay with us at Lake Crackenback Resort and Spa. It is troubling to read that you felt that you experienced misleading advertising. We take all necessary means to ensure that our advertising is up to date and factual. Please feel free to contact us directly should you wish to...

Bowral, New South Wales, Australia
Reviewed 1 week ago

Second family holiday here and we were not disappointed - this time we arrived and didnt get back in our car till we left 4 days later. The previous stay we did climb Kozciosko - which is definietly worth it! We have had good accomodation both stays, lake setting is wonderful, water activities such as paddle boarding, kayaks, canoes are...

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Helpful?
Thank Jenny J
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jenny J, Thank you for your review of Lake Crackenback Resort and Spa. It is fantastic that the second time you are still enjoying the resort, and thank you for the 10/10 review. We look forward to having you back for stay three in the not too distant future. Kindest regards,

Sydney, Australia
Reviewed 1 week ago via mobile

Stayed in a 2 bedroom apartment with 2 children. The apartments were clean and comfortable. Furniture could be updated. Facilities at the resort were great - canoes, paddle boards, trampolines, gold and archery. Great bike and trail running tracks. My only suggestion is they have a few more kids bows for archery. Staff very friendly and helpful. Great family holiday.

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Helpful?
Thank Ang7676
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Ang7676, Thank you for taking the time to review your stay with us and thank you for the 10/10 rating. We are glad that you enjoyed your time with us and we look forward to welcoming you back shortly. Regards,

Canberra, Australia
Reviewed 1 week ago

We stayed in a two bedroom lakeside apartment (an upgrade from the one bedroom apartment booked). It was absolutely perfect for a short break away from the intense heat of summer. It has a good range of free activities—too many to try all of them in four days—and staff only too ready to steer you in the right direction. It...

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Helpful?
Thank DFPDM
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear DFPDM, Thank you for your review and for the 10/10 score of Lake Crackenback Resort and Spa. We are glad you enjoyed your stay and were able to see all the resort and the beautiful Snowy Mountains has to offer. We look forward to welcoming you back soon Kindest regards,

Sydney, Australia
Reviewed 1 week ago via mobile

Would have given this resort 4 or 5 out of 5 if it weren't for the apartment we stayed in. Location is wonderful and the staff very friendly and keen to help. Accommodation: was VERY disappointed with the standard of accommodation. Our 2 bedroom loft apartment on the lake is in desperate need of a make over. The kitchen and...

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Helpful?
2Thank Kybertictoc
Queensland, Australia
Reviewed 1 week ago

After months of waiting Christmas lunch had finally arrived! We did not find anything remarkable to report on the food or service. However the view and decor were lovely. Seated overlooking the lake and fellow Christmas holiday-makers paddle boarding and canoeing, we were still glad to have gone.

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Helpful?
Thank QLDdinks

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located on the border of the Kosciuszko National Park, Lake Crackenback Resort & Spa is a natural playground nestled in the Thredbo Valley surrounded by the spectacular Snowy Mountains. Just 15 minutes from Thredbo and Perisher Resorts. Its unique setting and many complimentary activities appeal to both couples and families to relax and absorb the scenery or experience the many mountain activities on resort and in the local area. Lake Crackenback is a perfect base to explore the region from sightseeing, local attractions, snowsports in winter and the many summer activities including walking trails, mountain bikes, Segway Eco Tours, canoeing or fishing. ... more   less 

Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Region: Australia > New South Wales > Crackenback
Price Range: ₹ 13,615 - ₹ 33,356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lake Crackenback Resort & Spa 3.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Lake Crackenback Resort & Spa staff and other travellers.
6 questions
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Questions? Get answers from Lake Crackenback Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do your homework - it seems there is a very 'hit and miss' attitude to the upkeep of the rooms at this resort”
 of 5 bubbles waltzym, 15 Jan 2017 | Read review
“Superior chalet rather than units on the lake. Much more private, modern and own private outdoor areas. Wildlife comes up to the door!”
 of 5 bubbles , 15 Jan 2017 | Read review
“When booking ask where the room is located and does it have air conditioning.”
 of 5 bubbles 393brucea, 13 Jan 2017 | Read review
“get one overlooking the lake”
 of 5 bubbles H8692EUjennyj, 10 Jan 2017 | Read review
“The website can be confusing, ring to talk to reception to discuss what you need.”
 of 5 bubbles DFPDM, 8 Jan 2017 | Read review
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