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- August 2018Toronto family and friends experienced an excellent first stay at this beautiflul hotel with its exceptional setting north of the Ottawa river , its golf course and semi-rural Aylmer sector surroondings .
Review collected in partnership with DoubleTree by Hilton
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We arrived early and they had a secure room for our luggage to be stored. We got cookies upon check in. Everyone was very friendly.
Room was large and clean. Only downside was no fan in bathroom so water accumulated on the ceiling, and tub...More
Response from Custrelationsmgr, Guest Relations Manager at DoubleTree by Hilton Hotel Gatineau-OttawaResponded 12 July 2018
Thank you for taking the time to share your experience with us during your recent stay, we are happy to know that you have enjoyed your stay and we have earned your trust.
We are looking forward to welcome you back in the future.
My partner has a tradition of coming to Gatineau for her birthday and going to a particular spa. She’s been doing this for years.
The hotel offered a package with the spa, but seemed to have difficulties with us aadding an extra night of stay...More
Thank Robin D
Response from Custrelationsmgr, Guest Relations Manager at DoubleTree by Hilton Hotel Gatineau-OttawaResponded 3 days ago
Dear Robin D,
Thank you for taking the time to share your experience with our hotel during your recent stay, again, we would like to apologize profusely for the series of mistakes occurred while trying to best serve your needs, as explained to your good-self...More
I was greeted by Sonia, Samira and Garcia at the front desk. They were so tolerant of my high school French from the 1960s and very patient. I could tell they were filled with mirth but they stayed professional and checked me in with grace...More
Response from Custrelationsmgr, General Manager at DoubleTree by Hilton Hotel Gatineau-OttawaResponded 1 week ago
Thank you very much for this WOW review, this kind of review will give all the team the needed fuel to continue on their pursuit to total guest satisfaction. We are looking forward to welcome you back in the future.
We arrived at the hotel at 3:30 pm and the front desk attendant told me “you cancelled your reservation” told hom that that was absolutely not the case, I showed him my confirmation of the previous day for a reservation made 45 days beforue.
Thank Andres D
Response from Custrelationsmgr, Guest Relations Manager at DoubleTree by Hilton Hotel Gatineau-OttawaResponded 2 weeks ago
Dear Andres D,
The Credit Card was never added to your reservation at the time of booking. We tried emailing you and calling the phone number provided, as it was a prepaid booking. The phone number was a fake one as well as the email....More