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Ramada Plaza Gatineau/Manoir du Casino

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Traveller (98)
360
Panoramas (13)
Pool & Beach (14)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Ramada Plaza Manoir du Casino, a very good place to beDirectly across from the Casino du Lac-Leamy & minutes from Canada's National Capital attractions. The hotel offers, 174 guestrooms/suites all equipped with a double air jet bathtub and an electrical fireplace. Enjoy the warm atmosphere of our restaurant Bistro75. As a very professional and client oriented team, our goal is to use innovative ways of ensuring our client's complete satisfaction.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Sauna
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quiet
Classic
HOTEL CLASS
Hotel links
Visit hotel website
Special Rate:Family Gateway
1,343Reviews
364Photos
9Q+A
58Room tips
Traveller rating
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  • 191
  • 59
  • 34
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Popular mentions
Nothing to write home about. Dark rooms and beds not comfortable. Location close to Casino but still a 15 minute walk away. Enjoyed the Jacuzzi bath tub. Service average. Parking lot huge. Was a treck yo get the car in the morning
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+9
We travel a lot, and I try to give good fair reviews of the places and attractions that we visit. We are not high maintenance and I can usually find positives. You can verify my other reviews to confirm this. I've read some of the other glowing reviews of this place and it
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The hotel was clean with spacious rooms, comfortable beds, electric fireplace, large Jacuzzi tub in the bathroom. Close to the Casino and Amerspa . Many restaurants in the vicinity. 10 min. drive to Ottawa.
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Response from Ramada-info, General Manager at Ramada Plaza Gatineau/Manoir du Casino
Responded 1 week ago
Thank you for taking the time to provide us with your feeback! We are delighted that your experience was memorable and that our team provided you with exceptional service. Here at the Ramada Plaza Gatineau we have a great team who go above and beyond so that each guest can have a special and unique stay. The best feedback we can receive is to hear that a guest would stay and have stayed with us again and again ! We can't wait to welcome you back soon! MERCI! Sincerely, Christine Cadieux General manager
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+1
If I could give them zero stars I would. First off let me start by saying, I have stayed at this property in the past and I have always given them an excellent rating. This time however, was horrific. The problems started off as an annoyance but got worse as time went on. I’ll
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Response from Ramada-info, General Manager at Ramada Plaza Gatineau/Manoir du Casino
Responded 1 week ago
Thank you for your candor and even-handedness with your critique. Attentiveness is what separates a good experience from an exceptional one and I can assure you that we take customer service seriously and make a concerted effort at making everyone feel at home. However upon you making us aware only on departure, we thought it would be fair to have credited you for half of your last night stay. Unfortunately you felt otherwise and threatened to do this write up unless we reimbursed you for the full stay. We will certainly review your feedback with our team and ensure this does not happen in the future. We have 4 Key Principals that we adhere to, one of them being a spotlessly clean and well maintained hotel. We missed the mark on this one and for that we offer you our sincere apologies. Christine Cadieux General Manager
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The room was cozy with desk, sitting area and fireplace; the king size bed and was clean and comfortable. The large deep tub and clean bathroom was appreciated. Members get a discount on the room rate.
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Response from Ramada-info, General Manager at Ramada Plaza Gatineau/Manoir du Casino
Responded 1 week ago
Thank you for the great review. We are delighted that you chose to spend time with us. We are so glad that you enjoyed our amenities, facilities. MERCI! We look forward to having you stay with us again. Sincerely, Christine Cadieux General manager
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visible dirt all around the edge of the carpet where the vacuum doesn't reach....this was all the way around the room. You can also see the dust/dirt on top of the door hinge
shower grout
New hardware but nasty dirty grout
carpet and door jam dirt
messy, dirty paint and ? all over the door frame
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12345648
Yes we have small refrigerators in all the rooms. Have a great day!
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12
"Go to a different hotel!"
"Ask for a room overlooking the parking lot side so you don't hear the highway noise."
"Hotel is downtown hull near shopping center and across the street from Casino lac Lemay. close to highway, very convenient"
"Avoid the 3rd floor, apparently it used to be a smoking floor, and so the rooms still smell like it."
"The 3rd floor is usually more quiet."
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PRICE RANGE
US$ 112 - US$ 164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada plaza manoir du hotel gatineauramada gatineaugatineau ramada
LOCATION
CanadaQuebecOutaouais RegionGatineau
NUMBER OF ROOMS
174
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