I recently stayed at the Hotel Principal from August 14-15, 2021. Here are some points I will share from our stay: - First I will say that the staff is awesome and great service - We rented two rooms side by side on the main floor, one single and one double - Check in is only at 4:00 and check out is noon. One room was not completely prepared and had fruit flies and one room had used masks left in it - Rooms were average but no complaints, they have updated nicely but still need some work - WIFI is offered but does not work. Had one staff member tell me it doesn't always work since the router cannot handle the usage and another one check that I was using the proper information as she informed me it always works however we had none... - The walls are VERY thin and you hear EVERYTHING. We had a bowling alley on top of us with three young kids running, banging and screaming all night and all morning and the rooms on either side were the same with kids running up and down the hallway the whole time and having a very loud party in their room next to ours until past midnight with the staff not being able to reach them by knocking on their door or calling their room. We were told they are allowed until 10:00 PM and then the noise must stop or they risk having to pay a charge of $150 for excessive noise as per hotel policy. I do not wish ill on anyone however I do hope this was enforced (although I doubt it) and it really made our stay very unpleasant and we could not rest and relax or get much sleep. - In conclusion, great family hotel for young kids. If you want rest and relaxation, not the place to go. Bring ear plugs and make sure you have a good data plan. Hope this was useful.…
the pictures not representative horrible room are dirty ( toilet not wash, disgusting hairs on the towel A/C noisy not working room basement smelly+moist look sketchy breakfast = 0 bed sheets washed ?
It’s dirty and smells of Chinese food because of the restaurant inside the hotel. The lock on my door was broken and the reception didn’t have the master key to open the door. I waited over an hour and the person to fix the door never showed. I have never been anywhere so disgusting in my life. The money I saved I spent in febreeze and Lysol wipes to clean the room
Small rooms, good breakfast. Decided to stay an extra night in Granby, went back to rent a room the second night and the room price had increased by $25 even though it was still showing the same price online. Girl at the counter stated she was told the room price had increased by that amount nothing she could do about it. The hotel parking lot was pretty empty so we went to a different hotel. This was early in the week so it wasn't even a busy time for them. I guess they don't need the customers.
Lots of restaurants nearby breakfast selection was good.so close to Granby zoo.staff was nice.right near the highway.the rooms were nice.loved the breakfast. The bed was a little hard.lots of parking.
The room room was so dirty that our white socks became almost black after a few minutes. We found even toys below the beds. There were a bunch of teenagers in the hotel that arrived around 12am and didn't allow us to sleep until 4 am. Even though I called reception 2 times to deal with the problem nothing was done.
Hotel is well located close to many restaurants in Granby. Clean room, clean hotel, friendly staff. Breakfast is more than expected for the price. Great value. Thank you for accommodating our hockey team!!!
I came with my sons hockey team and was surprised on how clean and new the hotel was for an Econolodge. Spacious rooms, well located in Granby, good breakfast, easy parking. Most of all, the staff is wonderful and ready to help. They accepted a late checkout to help the players rest between games, that’s what I call a staff who cares. Thank you!!!!
The place has been renovated. Our room was freshly painted and the furniture looked recent. It is close to restaurants and a huge shopping mall. Front desk was friendly, accommodating and well informed. comfortable bed.
Stayed an overnight, the staff was friendly, I thought it was a great stay and great value for an EconoLodge. Room was clean, continental breakfast delicious (basic but very good, banana, apple, muffin, cereal, boiled egg, toast bagel, etc)... Really enjoyed my stay, would definitely return again!