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Holiday Inn Express Hotel Vancouver Metrotown

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274 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel Vancouver Metrotown
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Showing 262: English reviews
Boulder, Colorado
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 September 2014

Had some business in Burnaby, so HIEx looked like a good location. The room was okay, but the noise coming from the vent the bathroom sounded like a jet plane. Even closing the bathroom door didn't help much. The work desk is overcrowded by a flat panel TV that could easily be wall mounted. Sadly, the internet was out for... More 

Helpful?
Thank Mike C
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Mike C, Thank you for sharing your experience online. We are happy to read that you chose our property for your business travels. However, we regret that certain aspects of your stay did not make for a completely satisfying visit. Please accept our apologies for the shortcomings with the internet connection, as well as challenges with the noise. We... More 

Comox Valley, Canada
1 review
Reviewed 14 September 2014

First of all, we requested the top floor weeks in advance and weren't granted the request and also the price of the hotel with all of the construction going on and inconvenience to the guest to enter mall is at par with regular rates. The breakfast is OK. Nothing special. For the price, I'd rather stay downtown. Overall, it's ok... More 

Helpful?
Thank Jim S
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I am very disappointed to hear that you did not thoroughly enjoy your stay with us. We have our Executive rooms on the top floor of our hotel and when there is availability, we do try to upgrade our guests. These rooms are priced at a premium over our standard rooms. We... More 

Grand Rapids, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 August 2014

Found earwig bug in room. Bagged it to show staff next day. Cleaning staff took it, so no proof. Foul garbage smell in underground parking lot. Disruptive construction and renovations. Fitness center is below average, pool is small. Slow, under capacity elevators are the only way to move between floors. There is no stairwell between floors, only an exterior fire... More 

Helpful?
Thank johnandvic
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I really appreciate hearing about your stay, but was disappointed to hear you did not thoroughly enjoy your time with us. I am sorry that you found an insect in your room, and while we make every effort to ensure that our rooms are cleaned and maintained thoroughly, we do have windows that open. It is not unusual for something... More 

Chilliwack, British Columbia, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2014 via mobile

Rooms are very small. Partially renovated. Good beds and complimentaries. Room attendents and hotel staff ae good. I left items behind and have tried to contact for 2 days without a call back. Uncertain of how well they communicate eith guests. Pool is dumpy and cold. Fitness centre adequate

Helpful?
Thank Bradley W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Dear Bradley W, Thank you for taking the time to review our property. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your experience in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in our... More 

Vancouver, Canada
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 18 August 2014

Once again we decided to get a hotel room in town to avoid the drinking driving thing or the long expensive taxi ride home to the suburbs. We had a banquet to go to in Burnaby. We chose this Holiday Inn Express which was walking distance to our function. We kept waiting for something to disappoint but it never came!!... More 

Helpful?
Thank Canadian Steve-O
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you so much for reviewing your stay with us. I love to hear from all of our guests, and am happy to hear that you were very pleased with your stay. We are a very convenient location in the Vancouver area for many travellers. Often, those wanting to catch a concert or event at BC Place or Rogers Arena... More 

Milwaukee, Wisconsin
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 August 2014

I stayed for a few days while on business - location is a key plus point for this hotel as it's both near my local offices and right on the doorstep of the shopping development. The construction that was ongoing in the hotel didn't really disturb me at all, but some noise and dust was evident in the corridors where... More 

Helpful?
Thank smarob
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for taking the time to review your stay in July with us. I am happy to hear that you found our hotel to be in a great location for your stay in the Vancouver area. Being adjacent to Metropolis at Metrotown and the Metrotown Skytrain is very convenient for travellers to our area. We are currently refreshing all... More 

San Francisco, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

We were not too happy with our stay here this time! Lot of construction going on, rooms were noisy. Breakfast was ok, but trying to find restaurants for dinner was difficult. Metro town has the food court but who wants fast food for dinner...we have stayed here in years past although we had a car those times, so we could... More 

Helpful?
Thank har3340
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for reviewing your stay with us. I was very surprised to hear about your search for restaurants in the area. We have several within a 5 to 10 minute walk - including Earl's and Cactus Club, as well as a variety of international restaurants. We have maps indicating the location of the restaurants within walking distance from our... More 

Los Angeles, California
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 August 2014

I checked in at this hotel on a Thursday night. Tried to log in to the WiFi to collect my email. The login screen on the browser was from a contractor "liveport.com" and the phone number the hotel gave us for technical support was registered to Liveport. The login screen took over a minute to appear. After login, the speed... More 

Helpful?
Thank trevmar
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

I am terribly sorry that your Wifi experience at our hotel was not acceptable. We too believe that level of service is not to our normal standard, and have passed on your comments to our provider, Liveport. Liveport provides hundreds of hotels with wireless service and they normally provide our guests with a great internet experience. I am not certain... More 

Vancouver Island, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014

Stayed there at the end of July on the 4th floor. The construction starts at 7 am, not 8 am as stated by the hotel. Also on the 4th floor, its the level where they are working so construction is eye level and right next to your hotel window which does not have dark drapes only privacy sheers. With no... More 

Helpful?
1 Thank Vic828
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for letting us know about your stay at our hotel. Construction on the mall beside us is not supposed to start until 8 am, and while there was an issue with one of the crews starting early on a few occasions, we have addressed this with them and they have assured us this will not happen again. There... More 

Walla Walla, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014

I wish we had been advised about the mall/hotel construction underway. The banging, drilling and clanging starts shortly after 7am and is a horrible way to start the day. There were other problems with the hotel: a glitch in their phone system which resulted in missing an important wake-up call, the carpets are filthy, elevators are s-l-o-w. The parking area... More 

Helpful?
Thank SarahC60
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review

Thank you for letting us know about your stay with us. I am disappointed to hear that you did not find our hotel comfortable during your stay. We have had a discussion with the construction people that are working beside us and they have assured us that they will not start until 8 am each day. There was a couple... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Completely Renovated hotel, guestrooms, conference space and all public space. The Burnaby Hotel 18 min to downtown, BC Place, Rogers Arena & Vancouver Convention Centre by Skytrain. Connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. The hotel also offers complementary full hot buffet breakfast, underground parking and wifi. The location is ideal for leisure and corporate guests looking for Greater Vancouver accommodations also close to companies like Translink, Electronic Arts, BC Hydro and Telus. The hotel offers conference space with natural light, the Fraser Ballroom can accommodate upto 150 for a sitdown dinner with outdoor terraces as well as a boardroom for upto 10 guests. Full service catering and A/V equipment. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more   less 

Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Address: 4405 Central Blvd. | Beside Metrotown Shopping and Entertainment Complex, Burnaby, British Columbia V5H 4M3, Canada
Region: Canada > British Columbia > Burnaby > Maywood
Price Range: ₹ 6,612 - ₹ 13,070 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Vancouver Metrotown staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Express Hotel Vancouver Metrotown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room not facing the sky train”
 of 5 bubbles mark_mb, 23 Oct 2016 | Read review
“Ask for a room opposite from the skytrain. I could hear it all night.”
 of 5 bubbles PAR1BC, 17 Oct 2016 | Read review
“Request the top floor suite with the 2 patios for additional room!”
  • View from one of the 2 patio balconies from the room.
 of 5 bubbles Linescrew, 12 Oct 2016 | Read review
“Ask for ear plugs until the construction across the street has completed”
 of 5 bubbles OBIE1_13, 30 Aug 2016 | Read review
“Be sure to book at the back of the hotel or you will suffer from the Sky Train noise and sky train construction.”
 of 5 bubbles iSeeiPlay, 19 Aug 2016 | Read review
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