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Sandman Inn Cranbrook

Sandman HotelsUS$ 117*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sandman Inn Cranbrook
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95 Reviews from our TripAdvisor Community

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Showing 95: English reviews
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Pincher Creek, Canada
Reviewed 4 weeks ago

This inn is right beside the railway tracks. Strangely we did not hear any trains. We saw trains but the hotel was super quiet. They gave us a room near the exit for my dog. Reasonable dog fee of $10. Nice greenspace nearby. The staff gave us a $10 Denny's gift card for our breakfast. Very nice!

Thank simonsage
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. The staff and management are happy that you enjoyed your stay and had a chance to eat at the on-site Denny's. We certainly hope you pay us a return visit next time you are in Cranbrook. Regards, Dan Schellenberg General Manager

Reviewed 5 March 2017

I had a really great experience with the staff. They were all friendly and helpful, and even upgraded my roommate and I into a room with a kitchen (free of charge). The room was very clean and had everything we needed in it. Unfortunately, the wifi is pretty bad and there are train tracks DIRECTLY beside the hotel so all...

Thank fly-with-the-best
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. I am sorry the trains kept you up. Sounds like you stayed on a night that had lots of train traffic, which is not always the case. Thanks for commenting on the friendly staff and clean room. We do have a good Wi-Fi system, which sounds like it was not working at its optimum level when...

Princeton, Canada
Reviewed 25 February 2017

I've been holding off on writing this review just in case my review about our stay here were tainted by the experience. Now that a few months have passed, we are still talking about this hotel and unfortunately it's not all good. We stayed for two nights in early August 2016. Our first room had some issues - most notably...

Thank looseink
Sandmandan, Manager at Sandman Inn Cranbrook, responded to this review

I appreciate that you are still talking about our property, even if it is not all good. It sounds like most of the stay was good. I am happy to hear that you were moved immediately with an upgrade when it became known the room was hot and stuffy. We always want to rectify any issue as soon as possible....

Vancouver, Canada
Reviewed 9 February 2017

I was there in January for two weeks for business. I found the manager extremely kind, thoughtful and friendly with excellent customer service when I entered. Unfortunately, I have not seen him except the day I arrived. He helped me to find a best fit there due to my long stay so I feel like home. However, after that any...

Thank Headsupopenyoureyes
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your comments that you wrote about me. Your comments about our front desk being "pretty illiterate" is the first such comment I have heard in this regard. We do not want to leave a guest with a remark, such as I don't know. We always want to find out the answer. We always try to be as helpful...

Reviewed 31 December 2016 via mobile

I appreciated the kindness of being offered a special rate, as I had to stay in Cranbrook for 2 weeks to be with my mother, who was in hospital at EKRH. Clean, fairly quiet, close to amenities, Denny's next door for quick meals. Worked out well.

Thank briandee
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review and kind words. We are happy that your accommodation and dining needs worked out well. We strive to provide the best service possible and pay special attention to those who are here under stressful times. We hope to see you again the next time you are in Cranbrook. Regards, Dan Schellenberg GM

Reviewed 13 December 2016 via mobile

Stayed here one night on our trip. Room was clean. Swimming pool is nice but could have been warmer was quite cold!! Coffee in room was not that good! Denny's breakfast cards were nice! Breakfast was good.

Thank BMruth
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your comments on the cleanliness of the room. We keep the swimming pool at 27 degrees Celsius. We would like to keep it warmer, however, this would promote algae growth. I am sorry you did not like the in-room coffee. We do receive good reviews on the coffee, however, we know the product is subject to taste...

Reviewed 28 October 2016

I stayed here for work the staff were very friendly and are great ambassadors for the community. The rooms were comfortable and it was great having a Denny's on site. The hotel was conveniently located on the main drag making it easy to find.

Thank TravelBCGirl
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank for staying with us and giving us such a great compliment stating that "our staff were very friendly and great ambassadors for the community." We endeavour to provide the best experience while providing excellence in service, as we know how important this is in maintaining a hospitable and comfortable environment. Many of our guests definitely enjoy having the Denny's...

Calgary, AB
Reviewed 7 October 2016 via mobile

Beds were old, kept rolling into the middle. The bathroom smelled like dirty feet. The in room coffee was disgusting. The trains that kept going by were keeping everyone up. Everything was old and lots of little damage. See photos. We paid $150 for 2 double beds. Also the light in the bathroom is fluorescent and did the blinding flicker...

Thank kimwolcott
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

I am sorry that you had such a negative experience. I am surprised that the beds appeared old to you, as we change our beds on a timely basis. Regarding the coffee, we have received many compliments about the quality of taste, however I do realize that the quality of coffee is subject to a person's preference. Many of the...

Escalon, California
Reviewed 29 August 2016 via mobile

We arrived into Canada a bit late and found this hotel coming into Cranbrook. The gentleman at the front desk was very pleasant and welcomed us to Canada. This was a bit pricey though it was during the height of the summer season so much expected. The room and bathroom were very clean and spacious. Must i say the bed...

Thank Lori H
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

I am happy we could enhance your "welcome to Canada" experience. We strive to offer the guest excellent customer service and we are happy this happened for you. Cleanliness and comfortable beds are also part of our goals here at Sandman Inn Cranbrook. We hope you enjoy the rest of your trip in Canada and hope to see you again....

Reviewed 18 July 2016

This was a filty dirty place to stay. My husband and I have stayed had Sandman hotels before and found them to be very nice. This location had a bathroom fan that was falling out of the ceiling. There was human pubic hair and mold in the shower/tub. the window had in the past had a repair. There was still...

Thank Janet C
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. According to your review, you had a very negative experience. I would welcome you to contact me personally and let me know the room number of which room you stayed in so that we can see if all of the items you refer to have been addressed. My apologies for your unpleasant experience. Regards, Dan...

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Bathroom (3)
Room/Suite (1)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (7)
Pool/Beach Area (2)
Business Centre/Function Rooms (1)
Other (6)
11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more   less 

Additional Information about Sandman Inn Cranbrook

Address: 405 Cranbrook St N, Cranbrook, British Columbia V1C 3R5, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: ₹ 6,329 - ₹ 8,152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
Number of rooms: 72
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Also Known As:
Sandman Inn Cranbrook British Columbia
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Questions & Answers

Questions? Get answers from Sandman Inn Cranbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the room by the exit for my dog.”
simonsage, 30 Apr 2017 | Read review
“If all you need is a one night stay for sleep, this place will do. Staying for two nights or more and you may want to try somewhere else.”
looseink, 24 Feb 2017 | Read review
“Don't stay here”
  • Mold in shower
  • Screw about to fall out adn obvious dirt from many many days.
O8324LDjanetc, 17 Jul 2016 | Read review
“Ask for the front. The back is around 70 feet from a very active rail line.”
SteamRestoration, 17 Dec 2015 | Read review
“Don't pick ones on the side of the train tracks. Don't choose Room 289.”
LorneInKelowna, 28 Aug 2015 | Read review
5 of 5
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