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Heritage Inn

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115 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Langley City, Canada
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 September 2015

the power went off before we got out of bed but fortunately, it had only been off for an hour and a half when we went for our complimentary breakfast. I was impressed at the quallity of this food. Scrambled eggs, First class breakfast sausage (not some shriveled up little corkscrews) pancakes and hash browns.

Helpful?
Thank father_ernie
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your post on your most recent stay with us. I am sorry for the inconvenience of the power outage you experienced in the early morning. It was wonderful to read that you enjoyed the complimentary hot breakfast we provided. We always aim to start our guests off with a great morning meal we are so... More 

Calgary, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 September 2015

I recently organized a 24 guy golf weekend in Cranbrook. The General Manager Collin was incredibly helpful in setting us up with rooms, a function space (for poker) and getting us discounted tee times at the nearby Wildstone Golf Course. This hotel seems to be the social centre of Cranbrook, with a lounge that doubles as a comedy club, a... More 

Helpful?
Thank WhereNext_YYC
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for such a positive review and it was wonderful to read that your group enjoyed their stay with us. Customer satisfaction is very important to us and the staff was pleased that you made mention of the service they provided. I am very glad that I could assist you in planning a successful weekend. Our property... More 

Calgary, Alberta, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 August 2015

This past weekend, I had the opportunity to stay at the Heritage Inn in Cranbook, BC with a group of 24 (guys) golfers. You will see that I am not one who often writes reviews about the places I stay during my travels. This stay however, is worthy of taking the time to write an on-line review. I highly recommend... More 

Helpful?
Thank Mark N
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for posting your comments and for the recommendation. I am so pleased that you and your group enjoyed yourselves at the hotel while you partook in the great golf we have to offer in our area. I hope to see you all again on your next adventure here in Cranbrook. Regards, Collin Johnston General Manager Heritage... More 

Nelson, Canada
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 August 2015

Rooms are basic, but clean and the beds are great (both important for me). I choose this hotel mainly for the great staff and the wonderful breakfast that is included with your room (basic but substantial buffet when they are in their busy season, and a good selection of hot breakfasts, made fresh (!), in the rest of the year.... More 

Helpful?
Thank KootenayKathy
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and for the positive comments. I appreciate your patronage and I was proud to read that you enjoy the products and service that we provide. I apologize for your stuffy room. Normally we make sure to air the rooms out but with the recent heat wave this was... More 

Winnipeg
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 August 2015

We stayed at this CAA/AAA approved accommodation on route to Lethbridge, AB. Our first choice was the Days Inn, and since it was being renovated they said they could accommodate us BUT they did not have their A/C connected. It was a very hot drive so an air conditioned room was a necessity. We got a CAA discount and used... More 

Helpful?
Thank U-dub-el-yoo
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and to post your comments. I was happy to read that your stay was comfortable and you found good value throughout. Our free hot breakfast has been well received by our guests and I’m glad you made mention of this. I have shared your comments with the staff... More 

Saskatchewan, Canada
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2015

The hotel was very good,good front desk service. Room was very clean and comfortable. Complementery breakfast was a buffett. Very good service there as well.The air conditioner worked well. Enjoyed the fact they had 2 sinks in the place. Would stay again.

Helpful?
Thank Dennis K
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for such a positive review. The staff works very hard at ensuring our guests are looked after and enjoy a clean and comfortable stay. I will be sure to share your comments with them. It will be our pleasure to welcome you back to the Heritage Inn on your next visit to Cranbrook. Sincerely, Collin Johnston General... More 

Nelson, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2015

The non-smoking room smelled stale, as if it was formerly a smoking room. When we asked the front desk if we could change rooms, she advised there were only some smoking rooms available. There was a wet patch on the carpet which we had to cover with a towel in order to avoid walking on it. There were at least... More 

Helpful?
Thank Sarah H
HeritageInn_11, General Manager at Heritage Inn, responded to this review

I appreciate your business and value your feedback. I’m sorry your stay was not to your satisfaction. We have recently renovated several of our rooms and will be cycling thru the rest. In the meantime I have passed on your comments to our maintenance and housekeeping departments to ensure these items are addressed. I am glad you found value in... More 

Travellers are raving about these Cranbrook hotels

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2015

Good hotel within budget, breakfast was good. Pretty clean and very good location. The bed was very comfortable, thick and did not sag. There was a very nice new TV.The rug was clean, no spots, and there was no odour in the room. I suprised when I know they do not have elevator, this hotel needs a major face lift.

Helpful?
Thank yuvr2015
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to write a review and for all the positive comments. I am glad that you enjoyed your stay and found value in the services and products that we offer. I have shared these comments with the staff as they always appreciate the feedback. It was also wonderful to read that you enjoyed... More 

San Francisco, California
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 July 2015

HERITAGE INN – CRANBROOK, B.C. We highly recommend this budget accommodation. Way beyond expectation after reading mediocre reviews. Yes, its an older building, but does not show it. The lobby, hallways, restaurant and our room were spotless and right up-to-date in terms of furnishings. Extra electric outlets…more than enough for our computers, camera battery and 2 phones to charge. Had... More 

Helpful?
Thank mpabraham
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to post your review regarding your recent stay with us here in Cranbrook. I was very happy to read your comments about the quality, value and services we offer. All our staff works very hard to provide a clean, comfortable stay with a quality product. We have recently finished upgrades to our... More 

Airdrie, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2015

Had to stay here because the Days Inn was under major construction. I was very surprised that they did not have an elevator. The decor was very old school. The rugs in the hallway were very smelly. The rooms were old and smelly but clean. The pool was okay and the breakfast was really good. All in all, this hotel... More 

Helpful?
Thank ZZZPamRay
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate your business and value your feedback. I apologize that your stay was not to your satisfaction. We have recently upgraded several of our guest rooms, including new comfortable pillow top beds and new flat screen TV’s, with more renovations on schedule. Our hotel does not have an elevator and I apologize if you had any troubles... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Heritage Inn

Address: 803 Cranbrook St N, Cranbrook, British Columbia V1C 3S2, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: ₹ 4,716 - ₹ 6,817 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Inn 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Heritage Hotel Cranbrook
Heritage Inn Cranbrook, British Columbia
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Questions & Answers

Questions? Get answers from Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would guess that any room would be good.”
 of 5 bubbles LindaE543, 12 Oct 2016 | Read review
“Make sure you are away from one of the big ball rooms on Wedding nights....”
 of 5 bubbles OgRuth, 18 Aug 2016 | Read review
“Book a room at the front of the hotel. Rooms at the back are noisy due to the trains.”
 of 5 bubbles sandybL7758YK, 5 Jul 2016 | Read review
“back side of the hotel is above the night club and railroad tracks are not far away, front side faces the main thoroughfare.”
 of 5 bubbles 805alexe, 26 Jun 2016 | Read review
“Second floor with an odd number is the way to go!!”
 of 5 bubbles pterbd, 17 May 2016 | Read review
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