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Heritage Inn Hotel & Convention Centre

138 reviews
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Traveller (8)
Room & Suite (10)
Dining (3)
Overview
  • Excellent18%
  • Very good44%
  • Average21%
  • Poor10%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
2.5 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (138)Write a Review
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24
56
29
15
10
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All reviewsfree hot breakfastan older hotelroom was comfortable and cleansunday brunchmedical stayquiet hotelnext morningqueen bedstayed here for one nightcomfortable stayupon checkroad noisefront desk staffthe main highwaycontinental breakfastloungesettling
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1 - 5 of 134 reviews
Reviewed 2 weeks ago via mobile

We drove to Ski Kimberly as I’ve been to the Resort previously and wanted my kids to see the hill. Looking @ a place for a few nights that is economical, clean & with a pool, this hotel was available and @ a fair price...More

Thank Renaissance313
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 1 week ago

Dear Renaissance313, Thank you very much for taking the time to share this review. We know there are a lot of accommodation options in Cranbrook, and we are happy to hear you found value at our hotel. Our hotel is part of a small independent...More

Reviewed 4 weeks ago

Our hiking group has lunch at the restaurant/lounge every Monday after a 3 hour hike. There is a fine Senior Menu or a complete menu both of high quality. Usually our waitress is Cheryl and she has become our friend - she treats us in...More

Thank Bruce W
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 3 weeks ago

Dear Bruce, Thank you very much for taking the time to write this fantastic review! We are very happy to hear that you continue to have a wonderful experience at Skylight Cafe. I have passed your comments onto our staff so they can be commended...More

A TripAdvisor Member
2
Reviewed 16 November 2017 via mobile

Staff in the hotel was ok. The corner of our room was wet so they wet vacuumed it. The breakfast in the restaurant was ok but not great. Cold coffee the first morning but my daughter said it was better the next day. The pool...More

Thank A TripAdvisor Member
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 23 November 2017

Dear Guest, Thank you for sharing your candid comments about your stay with us. As our main priority is to be able to offer a well-maintained and comfortable atmosphere to our guests, we take these complaints very seriously. Please accept our sincerest apologies with regards...More

Reviewed 25 October 2017

Wasn't expecting much but was surprised. Room had good WiFi, mini fridge, microwave and comfy beds. There is a pool and fitness room and pub in the hotel also saw some conference rooms but didn't use them. Staff were polite and very accommodating. No elevator...More

Thank Russ-Lisa-Green
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 26 October 2017

Hi Russ-Lisa-Green, Thank you for submitting this rating. We are very happy to see that you had an enjoyable time. It would be our pleasure to host you again. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook

Reviewed 1 October 2017 via mobile

I'm already looking forward to coming back and staying again. Greeted with a smile and after settling into my room, I received a phone call to ensure everything was in order. A clean, well maintained room with soft and comfortable beds, bested by a staff...More

1  Thank JJFly
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 3 October 2017

Dear Guest, We cannot thank you enough for this very kind review that you submitted about our staff. It makes us proud to hear that we delivered you the exceptional experience you deserve. Thank you as well for the compliments on your room. We are...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Pool
Breakfast included
Bar/Lounge
Free High Speed Internet ( WiFi )
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Restaurant
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 87 - US$ 91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 87 - US$ 91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (8)
Room & Suite (10)
Dining (3)
Pool & Beach (1)
Hotel & Grounds (13)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"the is ling halls with stairs in the middle you can't run the luggage carts down. That was a bit..."
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"I would guess that any room would be good."
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"Make sure you are away from one of the big ball rooms on Wedding nights...."
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"Book a room at the front of the hotel. Rooms at the back are noisy due to the trains."
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