We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews pancake maker hi express cinnamon buns one night pool and hot tub free breakfast would stay here again king room nice breakfast fridge and microwave lake louise off the highway en route up to date breakfast room comfortable beds yogurt
We try to use as many IHG hotels as possible on our trips. Holiday Inn Express is one of our favorites as they are always extremely comfortable and have excellent breakfast choices. We were able to check-in early as they had a suite cleaned and...More
I pressed the "reserve for tonight" button on Booking.com while arriving in Golden and instead of booking that night it booked the following. I immediately called Holiday Inn Express Golden-Kicking Horse to report the issue and neither them nor Booking.com would work with me to...More
Date of stay: September 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express Golden-Kicking HorseResponded 5 weeks ago
We recognize your time is valuable and greatly appreciate your feedback. I am terribly sorry your stay was not as great as what we would have wanted it to be. For the reservation concern you have encountered and for the lack of follow-up...More
Stayed for one night on a stopover in BC. Hotel is very nice, asked for king room on arrival but told only queens available, but after check in I looked online and could have booked a king ?? Not sure what to think of that...no...More
We have found most HI Express hotels are nice places to stay. This one was no exception. Due to the fires at West Glacier, we had to change our plans. Spent 3 nights at this hotel as a base for exploring lots of areas in...More
We stayed for five nights while we visited the Rockies. A perfect base, less than an hour from Lake Louise. All we wanted was a comfortable bed for the night and a good breakfast to set us up for another day in the mountains. The...More
Response from 11223344a | Reviewed this property |
I stayed at this hotel and found that the staff were extremely rude- both the front desk staff member I had the displeasure of dealing with at the time, in addition to the management I spoke with afterwards about the... More
I stayed at this hotel and found that the staff were extremely rude- both the front desk staff member I had the displeasure of dealing with at the time, in addition to the management I spoke with afterwards about the issue. When I contacted the the head office through Facebook to complain and discuss the issue (being charged for a room that was unfit to sleep in), I was informed that there was nothing that they could do because each Holiday Inn location is operated independently, so it sounds as though each location sort of makes its own rules....not sure if that helps.