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The Sutton Place Hotel Revelstoke Mountain Resort

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The Sutton Place Hotel Revelstoke Mountain Resort
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575 Reviews from our TripAdvisor Community

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There are newer reviews for The Sutton Place Hotel Revelstoke Mountain Resort
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Showing 521: English reviews
Canberra, Australian Capital Territory, Australia
Reviewed 21 May 2016

Visited Sutton Place for the third year in a row en route to the Kootenays from Vancouver. The hotel is well appointed, comfortable and quiet. I was slightly disappointed that there was no recognition of repeated stays, not for any discount services, but rather just as a repeat customer. In-room laundry is a great touch and would come in handy...

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Helpful?
Thank Beth S
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Beth S. Thank you for your review, Revelstoke has some of the most beautiful sunsets I have ever seen and I bet this was no exception during your third visit. In regards to your comments about recognition of your previous stays upon your arrival, the Sutton Place Hotel is always looking for ways that we can improve our guest...

British Columbia, Canada
Reviewed 20 May 2016

We stayed here for a birthday not too long ago. It was quiet and nice. In some respects it was more than I expected for Revelstoke and then not. We booked a 3 bedroom suite which was very nice. It was like your own private condo, full sized kitchen and bathrooms. I'll get right to it. The good. The hotel...

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Thank Tarbrow
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Tarbrow, I thank you for taking the time to write this extensive review and appreciate your honesty. I do apologize for what sounds like mediocre service that you had received during our off season and while this is no-way excusable of our staff to have you feel neglected, it can sometimes be difficult to uphold the same level of...

Sydney, Australia
Reviewed 18 May 2016

if you want to be on the first lift, you either get up in town and drive to the hill, or you stay at the sutton place. it's right in front of the gondola - out the door, and 25 meters walk. as an on-snow, large hotel it has all the usual - bars, restos, ski shop, hot tubs, etc....

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Thank andrews_geoff
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear andrews_geoff - I appreciate you taking the time to provide such a fantastic review, we truly value your feedback. I'm pleased to hear you had such an enjoyable stay! Our ski-in and ski-out accommodations are great for first tracks. Our kitchens are fully equipped for all your cooking pleasures. It's great to hear you had the opportunity to take...

Reviewed 4 May 2016 via mobile

Our open concept studio had a broken fridge , we were upgraded to a 2 bedroom suite across the hall at no additional cost, 3rd floor hot tub is amazing, outdoor pool is broken that was only downside! The on site restaurant offers great menu with Asian flare , Revelstoke is a beautiful little town with plenty to see on...

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Thank Kelly C
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Kelly C - Thank you very much for taking the time to share your experience. I am sorry to hear the refrigerator had stopped working during your stay, I appreciate you bringing it to our attention, allowing us the opportunity to rectify. It's great to hear you enjoyed your complimentary upgrade! Your sincere feedback is greatly appreciated, and I...

Sydney
Reviewed 25 April 2016

This place is one of the best skiiing holidays I've had - exceptional value for money for Australians, book through TravelPlan and you will be pleasantly surprised! The resort itself is quite small, but if you like skiing off piste through the trees and take your friends with you you will have great time.

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1Thank Bluechook
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Bluechook - Thank you for sharing your experience with us on TripAdvisor. Revelstoke Mountain Resort is an up-and-coming resort, with future developments in tow with the #1 vertical in North America. I look forward to welcoming you and your friends back in the near future.

Cranbrook, Canada
Reviewed 23 April 2016

The hotel and staff were wonderful. Rooms were very clean and spacious, with a full, well stocked kitchen. Every thing you would need to cook a meal was there. Bedding was provided for the pull out couch so we could easily fit a couple people in the single bed room, and each have our own space.

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Thank tds2016
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear tds2016 - Thank you for taking the time to write your review of your experience with at Sutton Place Hotel. It is truly delightful to know that you were thoroughly impressed with our staff and accommodations. All of our suites are condominium style, It's great to know that you were able utilize all of our amenities. We hope to...

Edmonton, Canada
Reviewed 22 April 2016

the people were all so nice and the beds were cozy. being right at the base of the mountain gave us a wonderful view of the hill and allowed us the comfort to ski in and ski out. i would highly recommend this hotel to anyone!

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Thank Bustin D
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Bustin D - What a pleasure to read that you enjoyed a wonderful stay with us. It is wonderful to see that you were able to take full advantage of our ski-in ski-out accommodations. Revelstoke Mountain Resort is truly a beauty to be discovered. We look forward to having the opportunity to welcome you back!

Canada
Reviewed 20 April 2016

Room was fairly clean and comfortable. The added den made for an excellent child bedroom. Unseasonably warm weather made skiing sticky by all accounts (I did not ski) but the quiet atmosphere of the off season made the place very relaxed and pleasant without hoards of snowboarders and skiers. The amenities are satisfactory, pool and hot tubs (though the pool...

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Thank z2000000
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear z2000000 - We appreciate the time you have taken to provide a wonderful review of Sutton Place Hotel Revelstoke Mountain Resort. I'm pleased to hear you had a great end-of-season visit in our well-appointed suites. I do apologize for the unforeseen pipe bursting at the tail end of your stay, causing the pool to be inoperable. It's wonderful to...

Canada
Reviewed 19 April 2016

I spent five lovely nights at Revelstoke's Sutton Place Hotel, and must say that it really lived up to all of the hype I have heard about it. At first impression I was blown away; greeted by smiles and a glass of wine, I was shown to my spacious studio suite. Everything I needed for the week was here -...

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Thank centralken
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear centralken - Thank you for taking the time to provide such a lovely review regarding your stay with us. I am thrilled to hear we exceeded your expectations. It's so great to hear about your friendly encounters with our staff, we go above and beyond to ensure the highest quality of service. I'm glad you took advantage of our...

Vancouver, Canada
Reviewed 12 April 2016

I had a good experience at the Sutton Place in Revelstoke, but am now writing this review waiting for hundreds of dollars to be returned to my credit card that they took from me. They took a hold of $900 for what would have been $525 or so prior to any charges to the account. I signed out very early...

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2Thank Tsetska
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Greetings Tsetska, I apologize that you feel your time here was diminished by our pre-authorization procedure . The pre-authorization is not a charge on the card but a holding similar to how you would pay at the pump at a gas station which is common practice for most hotels around the world. At our property we take a pre-authorization for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The Sutton Place Hotel Revelstoke Mountain Resort is a true ski-in, ski-out luxury condominium style hotel, consisting of 3 buildings connected by an underground heated parking facility and serviced by a beautifully appointed central lobby. This smoke-free property features 222 guest rooms and suites, premium amenities, and three on-site dining experiences: Rockford wok|bar|grill, The Mackenzie Common Tavern, and La Baguette located in the village next to the Revelation Gondola, minutes from downtown Revelstoke. ... more   less 

Additional Information about The Sutton Place Hotel Revelstoke Mountain Resort

Address: 2950 Camozzi Road, Revelstoke, British Columbia V0E 2S0, Canada (Formerly The Nelsen Lodge)
Region: Canada > British Columbia > Kootenay Rockies > Revelstoke
Price Range: ₹ 13,220 - ₹ 22,382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sutton Place Hotel Revelstoke Mountain Resort 4*
Number of rooms: 222
Reservation Options:
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Hotel Style:
#2 Family Hotel in Revelstoke
#2 Romantic Hotel in Revelstoke
#3 Business Hotel in Revelstoke
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Revelstoke Mountain Resort staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Revelstoke Mountain Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors have significant foot traffic. Try to get a valley view for minimal noise.”
 of 5 bubbles 931brendanh, 28 Mar 2017 | Read review
“We went with the two bedroom suite.........awesome choice. Lots of room and a huge balcony with table and chairs.”
 of 5 bubbles 499russt, 27 Mar 2017 | Read review
“Excellent, keep up the good effort ”
 of 5 bubbles zbanegas, 26 Mar 2017 | Read review
“Have the top top window in the bedroom cleaned or put up blinds. But streaks and hand marks full of dust. Just doesn't look good when the rest of the experience is so lovely ”
 of 5 bubbles Q9224SAtracyp, 18 Mar 2017 | Read review
“ Stay in a suite!”
 of 5 bubbles shannonhE6520KN, 9 Mar 2017 | Read review
5 of 5