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Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
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204 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Kitchener-Waterloo
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Showing 203: English reviews
Vancouver, Canada
Reviewed 5 May 2015

This beautiful hotel has undergone an expensive renovation recently. It shows. Beautiful design is evident everywhere. There are little touches, like aromatherapy amenities to help a guest sleep. We were there for a business meeting. The food was good and plentiful - unlike most catered meeting fare. The banquets gentleman assigned to us, Stephen, was attentive and obviously took pride...

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Helpful?
Thank T D
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear T D, Thank you for taking the time to share your feedback with us following your recent stay with us. We are very happy to see that you thoroughly enjoying you stay and your business meeting that took place on site. Your wonderful feedback about Stephen has been passed along to him, he is such a great asset to...

Elmira, Canada
Reviewed 11 April 2015

I have not actually stayed all night at the Crowne Plaza in Kitchener, but I was taken on a tour because the charity for which I sit on the Board is planning a fund raiser and we are looking for a large ballroom. The Crowne Plaza-Kitchener has just gone through about $15 million in renovations and boy does it show!....

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Helpful?
Thank DrFirebird
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear DrDanHolt, Thank you for your wonderful feedback on your site tour with both Rachelle and Robin. We make it our daily goal to ensure that every person who walks into our hotel, guest or not, is made to feel welcome whether it is to attend a meeting, meet with our sales team or just come in for a meal...

Hartford, Connecticut
Reviewed 10 April 2015

Stayed here in December 2014 for two nights after my family drove up from Connecticut for a funeral. The hotel is situated in a small urban area right next to a university or school of some kind. There are a few takeout restaurants in the area and a hard to find food court in the building across the street. GOOD...

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Helpful?
Thank NatashaExploresWorld
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear OneWomanStyle, Thank you for taking the time to complete a TripAdvisor review in regards to your stay in December. We are glad that you enjoyed your stay with us and your newly renovated guestroom. Your feedback regarding the showers has been taken into consideration and a solution to rectify the issue is being developed. Additional signage has been put...

Vancouver, Canada
Reviewed 9 April 2015

From beginning to end our stay at this hotel was outstanding. I love the new upgrades and the staff is friendly, efficient and knowledgeable. The rooms are quiet with in room amenities. There are several nice restaurants in the area for those times that you do not want to eat in. Also it is close to transit.

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Thank cmtvit
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear c2vtaylor, Thank you for taking the time to provide us with your positive feedback regarding your recent stay at the Crowne Plaza Kitchener-Waterloo. We are very glad to hear that you thoroughly enjoyed your stay and all the renovations that have taken place over the past year. Customer service is something that we pride ourselves on and the great...

Farmington Hills, MI
Reviewed 9 April 2015 via mobile

Went for long holiday weekend to visit friends, staff was friendly and very professional. Rooms are well appointed. Hotel is very clean and up kept. Great location, central downtown. Close to everything. Only issue is parking, it is not very handicapped accessible. I am in a wheelchair and there are stairs at each entrance except for the main. So I...

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Helpful?
1Thank chris51163
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear chris51163, Thank you for your wonderful comments about our hotel and our staff. I have made sure that all department staff have read your feedback about the hotel. We are delighted that you enjoyed your stay with us. I am happy that we were able to provide a quick and efficient solution for you in regards to parking your...

Reviewed 9 April 2015

I spent one night at this hotel and I was sadly disappointed by the overall poor customer service provided. The front desk staff was unfriendly, I waited 45 minutes at their restaurant for a mediocre flat bread and didn't even get the fries that came with it until I got my bill... a real joke! I definitely would't recommend this...

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1Thank Judy R
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Judy R, Thank you for taking the time to post a review on Trip Advisor. I am deeply saddened that we did not provide you with the service levels that a Crowne Plaza is known for. I will be reviewing your comments with my staff at the front desk as this is unacceptable behaviour. We are always committed to...

Richmond Hill, Canada
Reviewed 30 March 2015

We stayed at the Crowne for one night. The front desk staff were very friendly, efficient and courteous. The room was nicely decorated and the beds extremely comfortable. We had breakfast at the hotel in the morning, the staff again were great, the buffet breakfast was okay, nothing special but it was a reasonable price.

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Helpful?
1Thank Mumbo82
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mumbo82, Thank you for taking the time to share your feedback following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are glad to hear that your short stay was a pleasant one and the front desk team were very friendly and courteous. Your comments regarding the breakfast buffet just being okay have been passed on to our culinary...

Peterborough, Canada
Reviewed 28 March 2015

My husband and I visited this hotel in February while he attended a conference. On check in we were upgraded to a suite which was so appreciated. The room was beautiful and spacious and the bed very comfy. I had some trouble connecting to the internet with my tablet, but was able to do so with my phone so I...

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Helpful?
1Thank Deb5377
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to complete a TripAdvisor review following your recent stay with us. We truly appreciate all of your comments about the Crowne Plaza Kitchener-Waterloo and we thank you for taking the time to share them with us. It is feedback from our guests that enables us to continuously improve and provide a positive and memorable...

Woodstock, Canada
Reviewed 9 March 2015

My husband and I along with 2 friends decided to spend the weekend in Kitchener and chose the Crowne Plaza downtown. We couldn't have made a better choice. From the time we dropped off our car to our return home it was perfect. The staff are so friendly and the hotel is exceptionally clean. The new renovations are outstanding; we...

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Helpful?
Thank Lorrie B
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Lorrie B, Thank you for taking the time to complete a TripAdvisor following your recent stay with us. We truly appreciate all of your comments about the Crowne Plaza Kitchener-Waterloo and we thank you for taking the time to share them with us. It is feedback from our guests that enables us to continuously improve and provide a positive...

Tobermory
Reviewed 7 March 2015

The hotel has been redone and is completely gorgeous. The only problem is....the walls are paper thin. I'm on the fourth floor and I can hear everything. I can hear the kids screaming in the hall and the men in the next room conversing about trying to find hot chicks...these dudes also forgot their socks. This was a long conversation...

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Helpful?
2Thank Ann Marie H
IHGCare, Guest Relations Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Ann Marie H, Thank you for staying with us during your business trip and for writing us a review. We are disappointed that the noise disturbance from our other guests and room service prevented you from fully enjoying your stay. We sincerely apologize for the inconvenience this has caused you. As a valued guest, please be assured that all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King St E, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Region: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range: ₹ 6,926 - ₹ 8,825 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Kitchener-Waterloo 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Kitchener-Waterloo staff and other travellers.
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Questions? Get answers from Crowne Plaza Kitchener-Waterloo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms in the new part of the hotel--9th floor was great for us--and try to deal with the front desk, rather than the 1-800 number”
 of 5 bubbles BarryB281, 30 Dec 2016 | Read review
“If you are staying in a mini suite make sure you are not in a suite with an adjoining room. Not at all sound proof - private.”
 of 5 bubbles FraHar, 23 Nov 2016 | Read review
“Get room near elevators. Halls are long to much walking around for anyone needing help.(Walkers and canes)”
 of 5 bubbles weissp, 23 Oct 2016 | Read review
“insist on a room in the newer part and if a quiet room find a manager or speak to Zac”
 of 5 bubbles F4396VYjoannem, 15 Oct 2016 | Read review
“Ask front desk staff for what you need and they will find you the best room.”
 of 5 bubbles Horsemama, 24 Sep 2016 | Read review
5 of 5