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Holiday Inn Kitchener

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Holiday Inn Kitchener
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269 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Kitchener
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Showing 264: English reviews
Ottawa, Canada
Reviewed 5 August 2014

We stayed for one night at this hotel. Everything was clean, bed was comfy. The hotel was undergoing renovations but only in the tower. The shower/tub was hard to drain and leaked a bit of water - but other than that, nothing big to report. There was a pool and the rooms had a balcony. For the price, would definitely...

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Helpful?
Thank jelly_bean_ottawa
Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Jelly_Bean_Ottawa, Thank you for posting your review on Tripadvisor. We are so glad to read that you had your stay with us even though it was for a short time. I have noted your concerns about the shower/tub and assure you this will be brought to both the maintenance and housekeeping departments It’s great to know that our team...

Windsor, Canada
Reviewed 4 August 2014

Run far, run fast, run wide. This hotel is under a major renovation which was not made clear when we booked our room. Upon arrival there was a very large convention taking place which was very noisy and we found out that the hotel elevators were not functional so we had to climb the stairs. I had my elderly Mom...

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Helpful?
1Thank Lynn185
Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Lynn185, I would like to send you a personal thank you for the comments concerning your recent stay at the Holiday Inn Kitchener. I am very disappointed that we were unable to resolve the issues you experienced while you were with us. I am so terribly sorry to hear that your stay was not up to our standards. It...

Burlington, Canada
Reviewed 5 July 2014

It should be mentioned when booking that there are major renovations been made to the hotel, It was a very unpleasant stay, I am glad it was only for one night. Considering the price paid, I did expect more from the Holiday Inn. The front desk staff were the only saving grace.

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Helpful?
Thank Vicki M
HolidayInnKitchener, Front Office Supervisor at Holiday Inn Kitchener, responded to this review

Dear Vicki M, We value the time you took to let other IHG readers know about our Holiday Inn Kitchener. We consistently renovate and refurbish all our rooms and the tower project is one of our biggest renovations to date. I will say that come September 2014, when all our tower rooms are remodeled, you will be pleasantly surprised. We...

Port Perry, Canada
Reviewed 19 June 2014

I was really disappointed by a recent stay at this hotel. It is under construction and when I arrived late in the evening there was construction garbage lying all over the parking lit and entryway. The parking lot is poorly lit and did not feel safe with a late arrival. I was in a 1st floor room down a never-ending...

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Helpful?
Thank hallake2
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

To Hallake2, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very disappointed to hear that you did not enjoy your stay with us. It is only by hearing guest comments that...

Kitchener, Canada
Reviewed 28 May 2014

Beautiful place- great personal service- a place to have a staff party where the atmosphere, food and accomodations surpass your expectations! We host our annual Christmas Party at the Holiday Inn and we have no complaints. Hivi our personal planner had everything prepared to our satisfaction. The newly renovated rooms were lovely. Staff was amazing!

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Helpful?
1Thank Mary K
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear cheyenneo1, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We would like to thank you for your loyalty. The Holiday Inn Kitchener is proud to be your home away from home. We appreciate your comments about the overall service and accommodation of the Hotel and pride ourselves on...

Winnipeg, Canada
Reviewed 7 May 2014

Was booked here by an organization for a week-long training program. I stayed in a ground floor room which was very clean. The room I was in is due for an upgrade - not overdue - but definitely due. Staff was very friendly. Room service was good and on time. A good location as there are a couple of other...

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Helpful?
2Thank 5kmilesin2010
HolidayInnKitchener, Front Office Supervisor at Holiday Inn Kitchener, responded to this review

Dear 5kmilesin2010, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. Your comments on the cleanliness of our room will definitely put a smile on Grace our Housekeeping Manager's face. Moreover, we appreciate your compliments regarding the efficiency of room service and the friendliness of staff. We are constantly improving...

kesrock
Reviewed 8 April 2014

Beds are comfortable. Not overly impressed by this hotel stay. Rooms were not ready on time. Did not get the requested room. Put too close to the hiway behind and it was noisy. Our toilet did not flush properly. For the rate we paid, I would not go again. No breakfast included.

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Helpful?
1Thank kesrock
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Good Day, I would like to send you a personal thank you for the comments you gave us on Tripadvisor concerning your stay at the Holiday Inn Kitchener. I am very disappointed that your experience was not up to our standards. I would like to take some time and discuss your individual experience in more detail with you. Please contact...

Richmond Hill, ON
Reviewed 2 April 2014

We had a great two night stay during a hockey tournament. The staff was extremely helpful and went out of their way to make our stay enjoyable. We were a large group with a lot of kids but they were very willing to help us out and make it work - especially when we showed up unannounced for dinner with...

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Helpful?
Thank DomesticDiva_8
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Guest, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers and we thank you for choosing the fabulous Holiday Inn Kitchener. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their stay...

Canada
Reviewed 23 March 2014

Recent stay @ the HI Kitchener was a 'make good' as our previous stay was challenging due to a number of hockey teams in town taking part in a tournament (won the stay as part of a prize pkg.) I called the HI to explain that we wanted to use the 'make good' and the mgr. did an excellent job...

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Helpful?
1Thank Jack D
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Jack D, I would like to send you a personal thank you for the comments concerning your recent stay at the Holiday Inn Kitchener and we can’t wait to welcome you back to the Hotel. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you found...

Toronto, Canada
Reviewed 19 March 2014

My family and I had another remarkable stay at this Holiday Inn in Kitchener Ontario last early December whereas warmth and greetings that were truly genuine, were felt immediately upon our arrival. To mention a couple of the staff that easily come to mind were of course Mr. Hassen Athas, the Mgr at the time of our arrival, Amber, Michael...

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Helpful?
Thank vitaminmike
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Vitaminmike, Thank you for choosing the Holiday Inn Kitchener. We are truly humbled by your appreciation of all the things our Hotel had to offer. We are thrilled to hear good compliments about our service oriented staff; Hasan, Amber and Melissa have always done a fantastic job here at the Hotel. We pride ourselves on going the extra mile...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 

Additional Information about Holiday Inn Kitchener

Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Region: Canada > Ontario > Region of Waterloo > Kitchener
Price Range: ₹ 5,798 - ₹ 8,620 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Kitchener 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Kitchener staff and other travellers.
3 questions
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6 months ago
6 months ago

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Questions? Get answers from Holiday Inn Kitchener staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book in advance, hotels was overbooked when I was there”
 of 5 bubbles 54michalw, 28 Dec 2016 | Read review
“stay in the tower, the rooms are a lonnnng walk to reception.”
 of 5 bubbles Rob181734, 7 Dec 2016 | Read review
“my room was in the main tower sixth floor which i liked no carpet. King bed was nice.”
 of 5 bubbles michelea413, 1 Dec 2016 | Read review
“dont bother”
 of 5 bubbles carolhG322LU, 14 Nov 2016 | Read review
“We were in the tower and the rooms were quiet.”
 of 5 bubbles WendyA255, 7 Oct 2016 | Read review
5 of 5