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Holiday Inn Express Toronto - Markham

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Holiday Inn Express Toronto - Markham
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230 Reviews from our TripAdvisor Community

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Showing 221: English reviews
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Calgary
Reviewed 2 days ago NEW

We booked a suite as it was advertised as having a sofa sleeper. When we arrived there was no bedding on it - we asked at the front desk but were told there was nobody around to make it up. We found the linens in the (tiny) closet intending to make it up ourselves, but when we pulled it out,...

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Helpful?
Thank Deborah T
Reviewed 1 week ago via mobile

I travel every week and stay in a variety of hotels. Most recently I have stayed for 8 weeks in Richmond Hill, Toronto, Ontario and stayed at a local Hilton. The company asked me to move to the hotel other team members are staying at so I shifted to this hotel for this week. My honest and my first ever...

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Helpful?
Thank Steven S
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Steven S, Thank you so much for taking the time to complete a review regarding the experiences during your recent stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We want our guests to have the best experience possible where...

Ontario, Canada
Reviewed 1 week ago

Beware!!! This hotel charges a Destination Marketing Fee they list as a tax. Taxes in Canada are 13% HST not 16%. This "Fee" is optional but they do not disclose this. This hotel just rips you off and claims it as a tax. This is an illegal bait and switch game. Quote you at one rate and charge you more...

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Helpful?
Thank Doug D
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Doug D, Thank you for your recent stay and for being a loyal IHG Rewards Club member. Allow me to apologize for any misunderstanding that you may have experienced with regards to the taxes and fees that were charged. We do charge only 13% HST and a CFF fee of 3%, the same is disclosed at the time of...

Ottawa, Canada
Reviewed 2 weeks ago

I've stayed at this location a few times. Its new, clean and convenient. Plus the complimentary breakfast is always a time saver! However, out of the 4 stays - 3 of them encountered elevator problems! For a place that only has two elevators and nine floors, it's a huge problem and concern! When I say problems - it means one...

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Helpful?
Thank Italianman69
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Italianman69, Thank you for your feedback on the Holiday Inn Express & Suites Toronto-Markham. All reviews are taken into consideration by management to identify areas of improvement and it seems like we need to improve drastically on our elevator services. We will be going in for a renovation in the very near future and I will make sure to...

Brooklyn, New York
Reviewed 3 weeks ago

Stayed at this Holiday Inn because of its proximity to the Richmond Hill Arts Centre for a dance competition. The hotel is off Yonge Street which has many restaurants & local stores. Accomodations were great for competitors with their large costume racks. Although the Arts Centre is approx. 15 min away it was easy to get to by car.

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Helpful?
Thank Eileen P
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Eileen P., The Holiday Inn Express & Suites Toronto-Markham would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest’s experiences are superb. We sincerely hope that you will choose to stay with us again on your next trip to Richmond Hill. Thank you,...

Paris, France
Reviewed 4 weeks ago

All good, relatively clean in the common areas, given the clients they have, spacious, etc BUT when you are on the road for business one NEEDS internet and especially at night time the line is so congested that it is unusable. I was there for a week and it was the case every night. Previous week I was in a...

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Helpful?
Thank GEORGIE_Greece
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear GEORGIE_Greece, Thank you for your candid review. We apologize that your recent stay did not meet expectations. Allow me to apologize for any inconvenience you may have experienced due to some aspects of our internet. Let me assure you that we want nothing more than to ensure your satisfaction from the time you arrive, up until you leave our...

Enterprise, Canada
Reviewed 21 November 2016

We just visited this Hotel this weekend. We have stayed at most of the Hotels in this area for sports trips, but this was our first time here. The parking area was GREAT (many hotels in the area are poorly set up for parking) the lobby was bright, roomy and clean. The staff was friendly and fun and professional. (Special...

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Helpful?
Thank FourFenwicks
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear FourFenwicks, Thank you kindly for you taking the time to provide such positive feedback on your experience at Holiday Inn Express & Suites Toronto-Markham, and more importantly from the service and advice you received from Samantha. Samantha is most certainly an asset to our Holiday Inn Express & Suites - her care and attention to her clients is evident...

HK
Reviewed 17 November 2016

my room was booked through IHG, which asked me to comment my stay afterward, I did, and they rejected it claiming it was irrelevant and inappropriate!? My experience during my stay and it was irrelevant? Describing how your staff lied to my face is inappropriate? I believe there's 2 sides to every story, so while my negative comments about the...

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3Thank echo-i
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Echo-I, Thank you for your candid review. We apologize that your recent stay did not meet expectations. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you...

Navan
Reviewed 15 November 2016

This Holiday is conveniently located by restaurants and some stores, the rooms were fairly small and it has a very small pool and gym. A nice breakfast was included and the rooms were clean and comfortable. Parking is also included.

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Helpful?
Thank Sszzzzzzzzz
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Sszzzzzzzzz, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joseph F. Front Office Manager

Reviewed 1 November 2016 via mobile

I stayed at this hotel in room 1013 last night. Mini fridge kept on making weird noises which I had to get up in middle of the night to find the plug of it behind the TV stand to unplug it. And there is 0 wall sound proof in that specific room I stayed in. I could literally hear next...

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1Thank Yang Z
Joseph F, Front Office Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Yang Z, The management of the Holiday Inn Express & Suites Toronto-Markham would like to offer our sincere apologies that your stay was not to your satisfaction. We pride ourselves on meeting the needs of our guests and can assure you that we are examining the situation very closely to determine what may have occurred and how to avoid...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Now open! Holiday Inn Express & Suites Toronto-Markham We are a 100% smoke free hotel located in the vibrant Toronto Northeast business area, the Silicon Valley of the North . This contemporary 10 story hotel is located one block north of Hwy 7 at Leslie St., with easy access from Hwys 404 & 407. On premise features include indoor salt water swimming pool, fitness centre with treadmills, cross trainer, recumbent fitness cycle and spinner, guest laundry, business centre, meeting rooms, and ample parking. Guests Stay Smart with our free Express Start breakfast and wireless Internet access. 117 beautifully appointed rooms and suites meet all your requirements - flat screen LCD TVs, clock radios with iPod docks and wireless Internet access. Guests of the Holiday Inn Express & Suites Toronto-Markham will find this state-of-the-art hotel to be well situated for both business and leisure. Local businesses: Subex Azure, AMD, CGI, Wyeth, IBM, Dynatec, Honda, Acklands-Grainger, Motorola, GMAC, Nike, MMMGroup, Wyeth, Suzuki, Open Text, Tetra-Pak, Bose, Syneron and many other Fortune 500 companies. Local attractions: Historic Unionville, Canada s Wonderland, David Dunlap Observatory, Ontario Science Centre and Vaughan Mills Shopping Mall. Situated near Premiere Ballroom & Conference Centre and Le Parc Conference and Banquet Centre. ... more   less 

Additional Information about Holiday Inn Express Toronto - Markham

Address: 10 East Pearce Street, Richmond Hill, Ontario L4B 0A8, Canada
Region: Canada > Ontario > Richmond Hill
Price Range: ₹ 5,556 - ₹ 9,281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Toronto - Markham 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Holiday Inn Express Toronto - Markham Hotel Richmond Hill
Holiday Inn Richmond Hill
Holiday Inn Express Toronto - Markham Richmond Hill, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Toronto - Markham staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Toronto - Markham staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't plan on using the sleeper sofa to actually sleep on.”
 of 5 bubbles DeborahT840, 22 Mar 2017 | Read review
“Ask about the suites...they offer great value for families.”
 of 5 bubbles FourFenwicks, 20 Nov 2016 | Read review
“they're all the same, bring ear-plugs if you're concern with fridge noise (or just unplug it)”
 of 5 bubbles echo-i, 16 Nov 2016 | Read review
“Jacuzzi suites are amazing!”
 of 5 bubbles dejesus23, 10 Sep 2016 | Read review
“Do not choose a room next to the stairs.”
 of 5 bubbles patria468, 23 Aug 2016 | Read review
5 of 5