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Four Points by Sheraton Waterloo-Kitchener

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Four Points by Sheraton Waterloo-Kitchener
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210 Reviews from our TripAdvisor Community

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Showing 205: English reviews
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St. Catharines, Canada
Reviewed 1 week ago

Check in was a challenge, the agent was very confrontational, I gave my credit card details to hold the room when I booked and explained that my husband would pay in cash on arrival, we then asked that the $200 deposit be paid in cash too but the agent insisted on putting a hold on the credit card until we...

1Thank deniseweller9
St Thomas,ON
Reviewed 3 weeks ago

Got to hotel which was supposed to be Four Points Sheraton and it was not as it was a Destination inn which did not start things off right for me as it was disappointing. Got to room and it was a king suite instead of two queen suite so had to move, second room was dirty and big stain on...

Thank blockparent
Reviewed 5 January 2017 via mobile

Clean, comfortable, excellent location. Just minutes from the highway and seconds to the mall and restaurants. This hotel is very affordable. Pool, free wifi and parking. Rooms include mini fridge and microwave. Will stay here again.

Thank Dilynn74
Ottawa, Canada
Reviewed 5 January 2017

Hotel nice, rooms typical, staff okay. But charging $10.00 to park in the lot, not acceptable. So you save on a room deal but then pay to park. This is not Toronto, no airport nearby that I need to park and fly. We will not return based on this. Pool nice, but the parking charge is a sore spot, this...

2Thank JJ1959
Reviewed 24 December 2016

This is the second time I picked this hotel for 10-day stay on Christmas holiday. Nice clean room is the reason why I stay again. The front desk staff are fantastic friendly when I inquired about parking spot fee and breakfast voucher. Especially " Lauren" she kindly shared me the custom of traditional christmas food. Definitely I'll stay in this...

Thank Grace L
Toronto, Canada
Reviewed 6 December 2016

Stay for one-night good location front of Conestoga mall staff give us free parking guide us to local market good restaurant nice and clean room no complain st Jacob market close by very lovely stay if we in this area we will stay again

Thank gregorymo
nahide s, Guest Service Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Gregorymo, Thank you for taking the time to leave a review on your stay! We are happy you had a good stay with us in our convenient location. We certainly do have alot of attractions around us! Feel free to call us directly to book next time with a rate that includes breakfast and parking. We look forward to...

Fishers, Indiana
Reviewed 5 December 2016

I stayed in this hotel with my family and we all loved this Hotel! My kids loved the pool and local area! Breakfast was awesome with an excellent service! I would stay in this Hotel next time I am in the area!

Thank Jim Q
nahide s, Guest Services Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Jim Q, Thank you for taking the time to leave a review on your stay with us! I am happy to hear we have friendly staff and an awesome breakfast. We definitly work hard to create a positive guest experience! We look forward to welcoming your family back when you are in the area again. Kind Regards, Guest Services

Toronto, Canada
Reviewed 5 December 2016

Picked this hotel for a stay close to the farmers market, Were told by friends that its nice and close and also lots of restaurant options near by. All staff at check in were very informative when we were inquiring about restaurants the manager even offered to make us a reservation somewhere. I will say I have read some of...

1Thank wildcountry1
nahide s, Guest Services Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Wildcountry1, Thank you for taking the time to leave a review on your recent stay with us! I am happy to hear you enjoyed our convenient location and that our staff went above an beyond assisting with suggestions and dinner reservations. We certainly strive to do our best and create a positive memorable experience! Kind Regards, Guest Services

st catharines
Reviewed 2 December 2016 via mobile

Absolute worst hotel experience for the most tame group of hockey familes. 15yrs of tournaments 2 sports 2 kids @ 3 tourneys per sport per year. Over those 15 yrs i have probably spent 50-60 of those tourneys in various hotels. Four Points Sheraton Waterloo has left me with the absolte worst experience of my life. Right from the moment...

7Thank melissa f
Reviewed 30 November 2016 via mobile

We stayed here over the weekend of Nov 25-27 for a minor hockey tournament. We had asked for a block of rooms and we were placed on various floors throughout the hotel. The Front Desk Manager was very unpleasant and offered absolutely no customer service. We were treated very poorly!!! If you are looking for a place to stay with...

Thank Nunnzi42

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Honest, Uncomplicated,Comfort is key at the Four Points by Sheraton Waterloo-Kitchener. Comfort reigns in our modern suites and rooms, where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, free local calls, plush pillow-top mattresses, a mini-fridge, and many more comforts of home. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travellers will love our Waterloo, Ontario hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 

Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King St N, Waterloo, Ontario N2L 5Z7, Canada (Formerly Destination Inn)
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: ₹ 5,215 - ₹ 11,365 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Four Points By Sheraton Waterloo-Kitchener Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Waterloo-Kitchener staff and other travellers.
3 questions
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Questions? Get answers from Four Points by Sheraton Waterloo-Kitchener staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2 Queen plus sofa bed is a nice room”
 of 5 bubbles blockparent, 5 Feb 2017 | Read review
“room on fifth floor north corner”
 of 5 bubbles gregorymo, 5 Dec 2016 | Read review
“book a king suite if they are available we offered to pay upgrade but they soldout.”
 of 5 bubbles wildcountry1, 5 Dec 2016 | Read review
“Away from party goers”
 of 5 bubbles A6963QValanb, 13 Oct 2016 | Read review
“ask for a ground floor room”
 of 5 bubbles Travelman050, 18 Sep 2016 | Read review
5 of 5