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Courtyard Waterloo St. Jacobs

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280 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Waterloo St. Jacobs
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Showing 275: English reviews
Brantford, Canada
1 review
Reviewed 12 February 2016

This was our first time staying at this hotel. The front desk clerk, Andrea was outstanding! She helped the group that we were a part of to fix an issue with our room packages. She also personally gave me a brief history lesson on the origin of my last name, which I enjoyed! Perfect marks for the service that she... More 

Helpful?
Thank SWandJN2016
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear SWandJN2016 Such wonderful comments!! Thank you so much for staying with us at the Courtyard Waterloo St. Jacobs, and for sharing your experience with other TripAdvisor followers! It is our commitment to provide exceptional and memorable stay experiences to each and every one of our valued guests, and I am so happy to hear that this was achieved on... More 

Sydney, Australia
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 February 2016

I stay at a lot of hotels and I apprecite it when staff genuinely make you feel welcome. Upon arrive Kyle greeted me warmly and checked me in quickly and efficently. The room was very clean and well presented. Warm cosy lobby that was very comfortable for getting a few emails done before heading off.

Helpful?
Thank Bodyandseoul
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Bodyandseoul, Thank you so much for taking the time to provide your feedback on your recent stay with us at Courtyard Waterloo St. Jacobs, and for choosing our hotel as your preferred place to stay when visiting the area! I am so pleased that you have enjoyed your experience with us. We are very fortunate to have a Team... More 

Toronto
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 February 2016

Spent two nights here this past weekend. The room was comfortable, clean and quiet. Did not take advantage of the Bistro, except to get cups of tea/coffee in the morning. Very conveniently located a block (easy walking distance) from the St. Jacob's Market and the outlet mall.

Helpful?
Thank XineF
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear XineF, Thank you very much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I hope you got to experience the famous Farmer's Market which is only 1 block away from us! It’s such a great attraction. Again, thank you for taking the time to let us know your experience and look... More 

Ottawa, Canada
1 review
Reviewed 8 February 2016

Always friendly and courteous staff. Was just there over this weekend and as always after a day out we came back to very very clean room thanks to Lily the house keeping staff who was always smiling and polite. She was also very accommodating when we requested for extra towels and toiletries. This location is just a walking distance from... More 

Helpful?
Thank JK O
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear JKO, Thank you so much for taking the time to provide your feedback on your recent stay with us at Courtyard Waterloo St. Jacobs, and for choosing our hotel as your preferred place to stay when visiting the area! I am so pleased that you have enjoyed exceptional stay experiences with us each time you have visited, as we... More 

Timmins, Canada
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 February 2016

I stayed here for my cousins wedding. The rooms are very clean, comfortable, nice and modern. We ordered room service for lunch, great food! I would highly recommend this hotel, I will most definitely stay here again!!

Helpful?
Thank Robyn D
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Robyn D, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am glad you got to enjoy our clean and comfortable rooms, our Bistro and Starbucks and the great surrounding area. Again, thank you for your feedback and we look forward to welcoming your back the next time you... More 

New Jersey
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 February 2016

I stayed here for 2 nights for a short business trip. The staff at the front desk were helpful, friendly and courteous. The room was nice, clean and comfortable. I had breakfast both mornings at the bistro - they have a decent/modest selection to choose from, which was fine for me. However, I did learn my lesson as I went... More 

Helpful?
Thank LisaG_NJ
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear LisaG_NJ Thank you for taking the time to place a response on TripAdvisor. We are very fortunate to have a Bistro restaurant on site serving breakfast and dinner daily as well as Starbucks available throughout the day. I would like to thank you for your tip to other travelers for breakfast! We look forward to inviting you back to... More 

Alfred, Canada
Level Contributor
2 reviews
Reviewed 1 February 2016

Just a few word to say how much i love this hotel.... everything was perfect. All the staff, was very friendly , usefull, always with a big smile... Beautiful room. Very very clean room thanks to Lilly and other room maid.. The internet work very well in each room. Farmer's Market of St-Jacobs, just a walking distance, very impresive... I... More 

Helpful?
Thank Denyse B
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Linda W., Such wonderful comments!! Thank you so much for staying with us at the Courtyard Waterloo St. Jacobs, and for sharing your experience with other TripAdvisor followers! It is our commitment to provide exceptional and memorable stay experiences to each and every one of our valued guests, and I am so happy to hear that this was achieved... More 

Waverley, Canada
1 review
Reviewed 30 January 2016

Rooms are great, clean, comfortable, windows openable. I found the hotel staff very willing to please and make my stay comfortable. Housekeeping staff person Lilly and her trainee Rachael went out of their way to respond to my requests for cleaning this morning. Homemade breakfast each day, to order. Take-out possible from onsite Bistro, including alcoholic refreshments. This hotel is... More 

Helpful?
Thank Christine M
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Christine M, Thank you so much for taking the time to provide your feedback on your recent stay with us at Courtyard Waterloo St. Jacobs, and for choosing our hotel as your preferred place to stay when visiting the area! I am so pleased that you have enjoyed exceptional stay experiences with us each time you have visited, as... More 

Toronto, Canada
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 January 2016

As a high level Marriott rewards member apparently I was upgraded but I decided to opt back to a regular room as the one I was given appeared to be storing banquet chairs and a table. In the upgrade the bed was awkwardly located and had no sightline to the television. I was much happier moving back to a regular... More 

Helpful?
Thank MB2034
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear MB2034, Thank you so much for taking the time to review your recent stay experience with us on TripAdvisor. It was our pleasure to have the opportunity to serve you, and we thank you for sharing your feedback. As you can see from our other Guest Reviews, it is our commitment to be able to provide an exceptional stay... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2015

I stayed here for 4 days and really enjoyed my stay. The rooms were very comfortable and the staff were very friendly. One staff members in particular went above and beyond the expected customer service role and made my stay. Thanks Katie!

Helpful?
2 Thank Graham H
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Graham H Thank you for taking the time to respond on tripadvisor! We are so lucky here at the Courtyard Waterloo to have an incredible team of Service Experts who are truly passionate about hospitality, and about creating memorable experiences for our valued guests. I look forward to sharing your comments with them (Katie in particular), as these types... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: ₹ 6,407 - ₹ 10,764 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Country Inn Waterloo
Best Western Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
5 questions
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a couple the Studio with a fireplace was so relaxing.”
 of 5 bubbles billsN9785JN, 9 Nov 2016 | Read review
“We couldn't hear any outside noise, example: cars or trucks driving by, even though our room faced the road!”
 of 5 bubbles freezzerf, 6 Nov 2016 | Read review
“do not pay for the brewhaw pckage. you can just go to the different breweries and they give you sample of their beer for free.”
 of 5 bubbles charlesg662, 30 Oct 2016 | Read review
“The exercise room is on the 2nd floor.”
 of 5 bubbles richardkT6852ZY, 4 Sep 2016 | Read review
“The room I had did not have a great view, but based on its location, some might.”
 of 5 bubbles charlesrJ8546GY, 29 Aug 2016 | Read review
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