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Courtyard Waterloo St. Jacobs

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281 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Waterloo St. Jacobs
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Showing 276: English reviews
Windsor, Canada
Reviewed 2 November 2016

My university class held our reunion at the University of Waterloo and many of us stayed at the Courtyard Hotel. The building has been completely renovated in the past few years and everyone in our group commented on how nice their rooms were. The only complaint some people had was that there was no tub in their room. The staff...

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Helpful?
Thank NFW1205
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear NFW1205, Thank you for choosing our property to be as a gather point for your reunion. We are very fortunate to have a bar on property that offers a variety of liquor, wine. and spirits. As you ha mentioned we are in a prime location from The St.Jacobs Market, Outlet shopping and of course the St.Jacobs Play House Theatre....

Reviewed 31 October 2016 via mobile

Friendly staff. Conveniently located especially for theatre. However, no tub in bathroom, Kleenex box was empty, only one partial roll of toilet paper, coffee machine made weak tepid coffee and there was one packet of powdered milk, breakfast not included. Bistro was a bust. It's not open for lunch and the one man working the counter did his best at...

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Helpful?
2Thank James R
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear James R, Thank you for posting your review on TripAdvisor. I do apologize for your experience, as you can see from our other responses this is not the typical "wow" experience we pride ourselves on. I do welcome you to contact me directly at emily@courtyardwaterloo.com. I look forward to hearing from you so we can discuss your stay in...

Bowmanville, Canada
Reviewed 30 October 2016

Clair at the front desk was a great help. The breakfast was great and the room was big and clean. Money well spent. we paid for the brew haha package but I would not pay the extra you can just go to the breweries your self and get free sample. cheers

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Helpful?
1Thank charles g
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Charles g, I am glad to hear you were able to enjoy the fresh to order breakfast with Starbucks coffee. Claire is a recent addition to our Front desk team and we are excited that she was able to make a positive impact on your stay. We look forward to welcoming you back again. With hospitality, Emily MacCannell Operations...

Reviewed 17 October 2016 via mobile

Overnight here. Perfect walking distance to St Jacobs Farmer's Market & Outlet Mall. Very friendly staff at hotel. Clean, quiet room. Small gym available as well as Bistro for more coffee or happy hour cocktails. I'd stay here again.

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Helpful?
Thank Bev K
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Bev K, Thank you so much for posting a picture of your experience, this allows other potential guests to see into the hotel from a guest view. We are very lucky to be in such an ideal Location and i am glad you were able to enjoy it. We look forward to welcoming you back to the property soon....

Collingwood, Canada
Reviewed 17 October 2016

I very much enjoyed my stay here. The front staff were excellent, and graciously replaced our room keys after we lost them in the first 5 minutes of our stay. The room was clean, the bed was comfortable, and the washroom was everything and more. I really appreciated the red light feature in the washroom especially during late night visits....

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Thank Melissa F
Owen Sound
Reviewed 17 October 2016

have been here a couple times, its clean , its proved right , good location i will stay again , this may have been just a " one off " had our daughter there she is 11 , i had requisition joining rooms , popped in at 1pm and re-confirmed with lady at desk , yes she confirmed it would...

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Helpful?
Thank Shawn R
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Shawn R, Thank you for response on TripAdvisor. I am glad to hear you will stay at our property again in the future. I do appologize for the extended wait for an adjoining room. I invite you to contact me at emily@courtyardwaterloo.com to discuss this situation in further detail. With hospitality, Emily MacCannell Operations Manager

Stockholm, Sweden
Reviewed 16 October 2016

We stayed here for one night at the end of September. The staff was very friendly and made sure to give tips on what to do in the area, which, there's a lot of fun and interesting things to do. The room was very spacious and cozy, with a wonderful bathroom. I recommend this hotel!

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Helpful?
Thank Pinda90
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Pinda90, Thank you for sharing your experience on TripAdvisor. I am glad you had time in your visit to experience the wonderful area we are surrounded by. Being just steps away from the St.Jacobs Market, The Drayton Entertainment St.Jacobs Playhouse and of course the Outlet mall we are very fortunate in this area. We look forward to welcoming you...

Riverview, Michigan
Reviewed 1 October 2016

Clean, quiet room with very nice staff. Could not have been more helpful or friendly from the front desk, the breakfast room staff and the housekeeper. We plan to go back again and try seeing something at the theater next door. Close to Stratford theaters too.

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Helpful?
Thank sheila31648
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear sheila31648, Thank you so much for your TripAdvisor review. I am so happy to hear you truly enjoyed your stay. We are very fortunate to be in such a desirable location! For your next visit back please feel free to contact Our hotel as we do have Theatre packages with the St. Jacobs Country Playhouse Theatre next door. We...

Reviewed 19 September 2016 via mobile

We took a trip Friday September 9, 2016 We started at Vaughn/Ontario at ALOFT hotel. We had a great time. It was our first get away without kids for the last 15 years. Aloft offer us a king bed room, sauna, swimming pool, amazing unlimited breakfast for, and everything was for just $160 per night. The next day we travel...

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1Thank Slava S
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Slava S, Thank you for reaching out on TripAdvisor about your trip concerns. I do apologize that your experience was less than enjoyable. As your can see from our other responses this is not a typical experience here at the Courtyard and for that I do apologize. If you could please reach out to my email Emily@courtyardwaterloo.com I would...

South Baymouth, Canada
Reviewed 5 September 2016

Normally we would have stayed at the Delta on Erb St as in the past (5 star) but they were fully sold out. We had not anticipated in staying over night but decided to do some shopping the next day. They got us registered, with our full discount rate, at the Courtyard Waterloo St. Jacobs. Our room on the 2nd...

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Helpful?
Thank Richard K
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Richard K, Thank you for the kind words on TripAdvisor. I am truly glad you enjoyed your experience while staying with us here at the Courtyard. We are very fortunate to be in such a great location- right near the Farmers Market, Outlet Shopping and the St.Jacobs Playhouse Theatre. I do hope you think of us the next time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: ₹ 5,608 - ₹ 10,401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Country Inn Waterloo
Best Western Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a couple the Studio with a fireplace was so relaxing.”
 of 5 bubbles billsN9785JN, 9 Nov 2016 | Read review
“We couldn't hear any outside noise, example: cars or trucks driving by, even though our room faced the road!”
 of 5 bubbles freezzerf, 6 Nov 2016 | Read review
“do not pay for the brewhaw pckage. you can just go to the different breweries and they give you sample of their beer for free.”
 of 5 bubbles charlesg662, 30 Oct 2016 | Read review
“The exercise room is on the 2nd floor.”
 of 5 bubbles richardkT6852ZY, 4 Sep 2016 | Read review
“The room I had did not have a great view, but based on its location, some might.”
 of 5 bubbles charlesrJ8546GY, 29 Aug 2016 | Read review
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