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Courtyard Waterloo St. Jacobs

385 reviews
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Traveller (108)
Room & Suite (71)
Dining (1)
Overview
  • Excellent59%
  • Very good29%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“farmers market”(40 reviews)
“front desk”(54 reviews)
“outlet mall”(35 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (385)Write a Review
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Show reviews that mention
All reviewsfarmers marketfront deskoutlet mallst jacobsrecommend this hotelplayhouse theatrevery nice hotelfire placehotel roomsrooms are cleanshort drivebusiness hotelbed was very comfortableking roombooked this hotelchecking inlots of parking
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1 - 5 of 379 reviews
Reviewed 2 days ago

We’ve never been disappointed with this hotel, from the unique room layout, the extremely comfortable bed, the quality of the bed and bath linens, and the fact that the room is always spotlessly clean.

Thank RonGeoff
Reviewed 1 week ago via mobile

The hotel is beautiful throughout. The room was very nice, thank you to Angela in reservations for assisting me with an amazing room! For your convenience there is a Bistro and Starbucks adjoining the lobby. The hotel is beautiful, the staff are friendly, I would...More

Thank Brad C
Reviewed 1 week ago

I have stayed at numerous hotels and I've never seen customer service at this level. All staff members were professional and exceedingly friendly. Room was spacious and stylish. The bistro had excellent food. Hotel had a very modern look and parking was free. I definitely...More

Thank andrewnorth1978
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 1 week ago

Dear andrewnorth1978, Thank you for your kind comments, and we are pleased you experienced superb service, as we truly aim to please! We hope we will be able to welcome you back again soon to the Courtyard Waterloo! Ryan P

Reviewed 2 weeks ago

I was here on business for a few days. The hotel provides 4 Tesla destination chargers for guest use (~8kw) and this was my favourite feature. Other than that the hotel is clean, quiet, and has a good breakfast.More

Thank J9129HBmichael
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 1 week ago

Dear J9129HBmichael, We are pleased that you found the Tesla chargers useful, and thank you for your comments. We are glad that you had a pleasant stay at the Courtyard Waterloo, and hope that we will see you again soon, whatever reasons bring you to...More

Reviewed 3 weeks ago

There’s much to like about this hotel. The staff were very friendly and helpful. The hotel is clean and looks well maintained. It is well located a couple minutes from the highway and near restaurants and shops. Our room also seemed to be fairly recently...More

Thank Habermas
Response from Ryan P, other at Courtyard Waterloo St. JacobsResponded 2 weeks ago

Dear Habermas, thank you for taking the time to provide us with your comments, which I will be sharing with our departments. We are pleased you had a good stay overall, and were able to experience the friendliness of our staff! We do hope we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 117 - US$ 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 117 - US$ 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (108)
Room & Suite (71)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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AlexandriaDan
5 November 2017|
AnswerShow all 10 answers
Response from mard1 | Reviewed this property |
I found the mattress to be firm and comfortable. I also have back problems and slept well.
1
Vote
solterra2014
9 September 2017|
AnswerShow all 7 answers
Response from Onsenhunter1 | Reviewed this property |
No, no pets. Haven't been there since November, most of the senior staff have changed :-(... but its still a great hotel!! (And its only a courtyard!... you'd never know it! Its nicer!)
0
Votes
Elizabeth D
16 October 2016|
AnswerShow all 6 answers
Response from Onsenhunter1 | Reviewed this property |
Its a small, personal size brewer - 4 cup maybe? - with supplied coffee packets. Go the the bistro in the Lobby and get a Starbucks!
0
Votes
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123
Room Tips
"Third floor was quiet"
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"Book early. Fire place rooms not that impressive."
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"Next to the famous St. Jacob outlet mall and Farmer's Market"
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"Four a team event, book one of the one bedroom rooms so kids/adults can hang out."
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